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Weekend Level 1 Help Desk Support Jobs in Florida

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ... Will always maintain a high level of customer satisfaction and professionalism. * Other duties as ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 ... Ability to work rotating shifts, including evenings, weekends, and holidays * U.S. Citizenship and ...

Adacel Systems, Inc.

Help Desk Support II

Orlando, FL · On-site

$19.25 - $26.25/hr

  • Medical

  • Retirement

  • PTO

Tel.: +1 (514) 636 6365 | 2020, Boul. Robert-Bourassa, Suite 1800 Montréal, Québec H3A 2A5 Canada ... The Helpdesk Support Level II role is to manage our ticketing system and provide technical support ...

GLOTECH, Inc.

Tier 1 Service Desk Technician

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

GLOTECH, Inc. is seeking TIER 1 Help Desk Technicians to join our team in Orlando, Florida. The ... Level Agreements. Provide basic desktop support and assistance with Microsoft Office products.

GLOTECH, Inc.

Tier 1 Service Desk Technician

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

GLOTECH, Inc. is seeking TIER 1 Help Desk Technicians to join our team in Orlando, Florida. The ... Level Agreements. Provide basic desktop support and assistance with Microsoft Office products.

GLOTECH, Inc.

Tier 1 Service Desk Technician

Orlando, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

GLOTECH, Inc. is seeking TIER 1 Help Desk Technicians to join our team in Orlando, Florida. The ... Level Agreements. Provide basic desktop support and assistance with Microsoft Office products.

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... service level agreement, updating tickets daily with complete notes, and ensuring tickets are ... and 1+ year of experience in Help Desk Support Nice If You Have: * Experience with Jira and ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... service level agreement, updating tickets daily with complete notes, and ensuring tickets are ... and 1+ year of experience in Help Desk Support Nice If You Have: * Experience with Jira and ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... service level agreement, updating tickets daily with complete notes, and ensuring tickets are ... and 1+ year of experience in Help Desk Support Nice If You Have: * Experience with Jira and ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Florida

Weekend Level 1 Help Desk Support information

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Florida?

The most popular types of Level 1 Help Desk Support jobs in Florida are:

What cities in Florida are hiring for Weekend Level 1 Help Desk Support jobs?

Cities in Florida with the most Weekend Level 1 Help Desk Support job openings:

Weekend Level 1 Help Desk Support jobs near you

Help Desk Support Technician

Carrier Sales & Distribution LLC

Orlando, FL • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Help Desk Support Technician - HVAC Products | Carrier Enterprise |
Introduction:
Carrier Enterprise has an exciting opportunity for a Help Desk Support Technician
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Job Overview:
The Helpdesk/Desktop Support Technician is responsible for providing Level 1-3 support, including answering helpdesk calls, performing password resets, and creating tickets. Additionally, during downtime between calls, the technician will assist with imaging desktops and laptops. Troubleshooting hardware and software
Key Responsibilities:
  • Answer Level 1 helpdesk calls and provide support via phone or in person to local and remote sites
  • Troubleshoot and resolve hardware, software, networking, user account, printer, telephony, and collaboration platform issues
  • Create, manage, and resolve tickets in the Ninja One Ticketing system, keeping customers informed throughout the lifecycle
  • Perform password resets, basic PC troubleshooting, and peripheral support (printers, hardware moves, cables)
  • Support MS Windows 11, Office 365, Macintosh, Apple iOS, and Android devices

Image desktops and laptops, and perform desktop/laptop installation and mobile device configuration
  • Manage Microsoft Active Directory, update user accounts, and respond to system alerts per service levels
  • Deploy, support, and troubleshoot antivirus software and cloud services (Office 365, OneDrive, Teams, SharePoint)
  • Assist colleagues with ticket resolution when your queue is completed and make telephone system changes as instructed
  • Set up and deactivate user accounts, devices, permissions, and business applications in accordance with company policies.
  • Maintain accurate ticket documentation, technology asset inventories, system documentation, software updates, and equipment standards.
  • Support office openings, relocations, conference room technology, remote employees, and company-wide technology deployments.
  • Escalate security-related incidents and advanced technical issues to the appropriate teams in a timely manner.

Requirements Qualifications:
  • Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting
  • Excellent customer service, communication, documentation, and organizational skills.
  • Ability to lift and transport standard IT equipment and travel between office locations when required
  • Commitment to maintaining confidentiality and following established security procedures.
  • Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution
  • Strong knowledge of MS Office 365 with ability to troubleshoot complex issues
  • Experience with computer and peripheral hardware servicing, repairs, and physical equipment moves
  • Must be able to pick up / move around boxes up to 40 lbs. Lifting / twisting/ bending.
  • Excellent written and oral communication skills with ability to work effectively in a collaborative team environment
  • Must be bilingual
  • CompTIA A+ certified
  • 3+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 3+ years of experience in help desk, desktop support, or systems administration.

Performance Metrics:
Success in this role will be evaluated through:
  • Response and resolution times for support requests.
  • Ticket backlog management and end-user satisfaction.
  • Accuracy of device deployment and user access provisioning.
  • Compliance with patch management, inventory tracking, and documentation standards.

Benefits:
  • Health Insurance
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance (Short-term and Long-term)
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement & Professional Development
  • Paid Vacation & Sick time
  • Company Paid Holiday's
  • 401(k) Plan with Employer Match
  • Employee Discount Program
  • Company Paid Volunteer Time Off

Invitation to Apply
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.
Requirements Qualifications:
  • Strong working knowledge of Microsoft 365, Windows operating systems, networking, endpoint support, and technical troubleshooting
  • Excellent customer service, communication, documentation, and organizational skills.
  • Ability to lift and transport standard IT equipment and travel between office locations when required
  • Commitment to maintaining confidentiality and following established security procedures.
  • Proficiency with Microsoft Windows 11 installation, configuration, and complex issue resolution
  • Strong knowledge of MS Office 365 with ability to troubleshoot complex issues
  • Experience with computer and peripheral hardware servicing, repairs, and physical equipment moves
  • Must be able to pick up / move around boxes up to 40 lbs. Lifting / twisting/ bending.
  • Excellent written and oral communication skills with ability to work effectively in a collaborative team environment
  • Must be bilingual
  • CompTIA A+ certified
  • 3+ years of PC repair, troubleshooting, deployment and liquidation experience
  • 3+ years of experience in help desk, desktop support, or systems administration

Apply