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Weekend Level 1 Help Desk Support Jobs in Florida

ID Logistics

Sr. Help Desk Support Technician

Ocala, FL · On-site

$65K - $70K/yr

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for ... end-user support experience. * 1+ year of IT support experience. * Working knowledge of:

Kane is Able

Sr. Help Desk Support Technician

Ocala, FL · On-site

$65K - $70K/yr

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for ... end-user support experience. * 1+ year of IT support experience. * Working knowledge of:

ID Logistics

Sr. Help Desk Support Technician

Ocala, FL · On-site

$65K - $70K/yr

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for ... end-user support experience. * 1+ year of IT support experience. * Working knowledge of:

BBNC

Diagnose and resolve a wide range of Tier 1 and Tier 2 technical issues, including hardware faults ... Escalate complex incidents requiring administrator-level access or specialized knowledge to the ...

Booz Allen Hamilton

Help Desk Specialist

Hurlburt Field, FL · On-site

$52K - $108K/yr

... hours support on holidays and weekends. * Manage and resolve Help Desk tickets in a fast-paced ... IAM Level II DoD 8570 Certification Clearance: Applicants selected will be subject to a security ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Florida

Weekend Level 1 Help Desk Support information

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Florida?

The most popular types of Level 1 Help Desk Support jobs in Florida are:

What cities in Florida are hiring for Weekend Level 1 Help Desk Support jobs?

Cities in Florida with the most Weekend Level 1 Help Desk Support job openings:

Weekend Level 1 Help Desk Support jobs near you

Sr. Help Desk Support Technician

ID Logistics

Ocala, FL • On-site

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

318th of 365 rated logistics

Job description

About Us:
ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.
Position Overview:
The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.
Work Location: Ocala, Fl, Distribution Center.
Work Schedule: Second Shift: Monday - Friday, 4:00 PM - 12:30 AM
Work Travel: Up to 10% domestic travel.
Competitive Total Rewards Package: Attractive annual salary of $65,000 - $70,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.
Responsibilities:
  • Develop and maintain local networks in ways that optimize performance
  • Perform system trouble shooting and analysis of warehouse operational equipment and systems
  • Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
  • Support PowerShell scripting/automating
  • Own the relationship with between technical operations and production operations
  • Package software installations on many computers at a time
  • Ensure security and privacy of networks and computer systems
  • Perform troubleshooting to diagnose and resolve problems
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
  • Observe all company safety rules and assist in enforcement as appropriate.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.
This position is not eligible for sponsorship.
#LI-DNP
Minimum Qualifications:
  • High school diploma and relevant work experience in lieu of an advanced degree.
  • 3+ years of end-user support experience.
  • 1+ year of IT support experience.
  • Working knowledge of:
    • Microsoft Windows 10 and Microsoft Server product line
    • Microsoft Office Suite
    • TCP/IP networking, VPN technologies
    • Data backup, virus protection, and network system monitoring
  • Strong analytical and troubleshooting skills with the ability to manage technical operations.
  • Excellent diagnostic and problem-solving abilities.
  • Outstanding organizational and time-management skills.
  • Effective communication skills (verbal, written, and presentation).
  • Solid understanding of computer systems, networks, and internet security principles.
  • Ability to participate in on-call support within a 24/7 operational environment.

Preferred Qualifications:
  • 3+ years of experience with Warehouse Management Systems (WMS).
  • Experience with RF technology.
  • In-depth knowledge of data privacy principles and advanced network security.
  • Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

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