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Remote Level 1 Help Desk Support Jobs in Florida

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

... and 1+ year of experience in Help Desk Support Nice If You Have: * Experience with Jira and ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

New

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

... and 1+ year of experience in Help Desk Support Nice If You Have: * Experience with Jira and ... Remote : If this position is listed as remote, there may still be occasions when you are required ...

New

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

You will work closely with Tier 1 support staff, system administrators, and other IT teams to ... Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.

Varsity Tutors

CFA - Level 1 Tutor

Sunrise, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Fort Pierce, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Doral, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Tallahassee, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Gainesville, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Hialeah, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Cooper City, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Miramar, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Orlando, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Miami, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Miami Beach, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Varsity Tutors

CFA - Level 1 Tutor

Tampa, FL · Remote

$18 - $40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

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All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Florida

Remote Level 1 Help Desk Support information

What are the key skills and qualifications needed to thrive as a Remote Level 1 Help Desk Support, and why are they important?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are Remote Level 1 Help Desk Support roles?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are some common challenges faced by Remote Level 1 Help Desk Support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Florida? The most popular types of Level 1 Help Desk Support jobs in Florida are:
What cities in Florida are hiring for Remote Level 1 Help Desk Support jobs? Cities in Florida with the most Remote Level 1 Help Desk Support job openings:
Remote Level 1 Help Desk Support jobs near you

Help Desk- Tier I

Sparibis

Orlando, FL • On-site, Remote

$19.25 - $26.25/hr

Full-time

Re-posted 8 days ago

Job description

Location: 100% Remote. This is a United States based position, and candidates must reside in the continental United States to be eligible for employment.
Years' Experience: 3+ years professional experience.
Education: Bachelor's degree in information technology or equivalent experience.
Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
  • Must have Tier 1 help desk experience.
  • ServiceNow experience.

Responsibilities
  • Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.
  • Providing software support assistance, to include but not limited to:
    • Password resets.
    • Account unlocks.
    • General software and hardware troubleshooting.
    • Installation and configuration desktop applications.
    • Supporting user customizations.
    • Answering and researching questions about the software's features.
    • Troubleshooting and resolving operational incidents, such as local print configurations.
    • Resolving website access issue.
    • Assisting with wireless and wired network connections configuration assistance.
  • Resolve end user technical issues promptly and effectively.
  • Reviewing, managing and maintaining the Tier 1 ticket queue to ensure timely and effective issue resolution.
  • Monitor incoming support request tickets and create tickets for every customer interaction that does not already exist in ServiceNow.
  • All tickets will follow company configuration management policies for ticket escalation, ticket routing, and ticket closures.
  • Receive, track, and support all IT Service, Unified Communications (external and internal audio, video, and web conferencing support) and user workstation/desk move, add, and change support requests.
    • Will use company provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses.
  • Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests.
  • Track, manage, and provide monthly update on Help Desk utilization.
  • Create problem tickets to track like incidents and raise the trend.
  • Prioritize and organize incoming support requests to ensure timely resolution in alignment with established Service Level Agreements (SLAs), maintaining accountability for meeting response and resolution targets.
  • Attend provided training as requested.
  • Will always maintain a high level of customer satisfaction and professionalism.
  • Other duties as assigned.

Qualifications
  • Must be able to obtain and maintain a Public Trust security clearance.
  • 3+ years professional Help Desk experience.
  • Bachelor's degree in information technology or equivalent experience.
  • Must have experience as a Help Desk Analyst supporting Microsoft applications.
  • Experience providing support for major and business productivity applications, which include but are not limited to: Microsoft 365, Exchange Online, Microsoft Intune, and other Microsoft applications.
  • Experience providing Tier 1 Help Desk support.
  • ServiceNow Help Desk experience required.
  • Keep up to date on ServiceNow best practices.
  • Customer service driven.
  • Excellent written and verbal communication skills.
  • Must be detail oriented.

About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply

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