... 1 and 2, and an internal team of 4 handling Level 3 escalations. This is a high-visibility role ... You will work daily with Field/Ground Ops, Remote Ops, R&D, Product, Commercial, and Safety to keep ...
... 1 and 2, and an internal team of 4 handling Level 3 escalations. This is a high-visibility role ... You will work daily with Field/Ground Ops, Remote Ops, R&D, Product, Commercial, and Safety to keep ...
... training, documentation, and help desk support for all FLVC resources and services ... Facilitate a high level of customer engagement and involvement. Ensure that member libraries have ...
... training, documentation, and help desk support for all FLVC resources and services ... Facilitate a high level of customer engagement and involvement. Ensure that member libraries have ...
Systems Engineer
Sarasota, FL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems ... Required Qualifications: * 2-3 years of IT support experience in a help desk or service desk ...
Systems Engineer
Sarasota, FL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems ... Required Qualifications: * 2-3 years of IT support experience in a help desk or service desk ...
... help improve profitability while supporting revenue growth objectives. Working closely with Sales ... Experience developing pricing models, financial models, dashboards, or executive-level reporting.
... help improve profitability while supporting revenue growth objectives. Working closely with Sales ... Experience developing pricing models, financial models, dashboards, or executive-level reporting.
Remote Desk Adjuster CAT Support - OrderID: 5210
Tampa, FL · Remote
$24/hr
We are seeking experienced Desk Adjusters CAT Support to join our Catastrophe (CAT) Response Team supporting disaster relief efforts in Texas. This is a remote, on-call, as-needed position that is ...
Quick apply
Remote Desk Adjuster CAT Support - OrderID: 5210
Tampa, FL · Remote
$24/hr
We are seeking experienced Desk Adjusters CAT Support to join our Catastrophe (CAT) Response Team supporting disaster relief efforts in Texas. This is a remote, on-call, as-needed position that is ...
Customer Rep - Call Center - Remote
Hialeah, FL · On-site +1
$18/hr
... the Help Desk or escalate to appropriate next level • Maintain customer service as an utmost ... support experience • Experience in a technical support role, or other technical experience • ...
Customer Rep - Call Center - Remote
Hialeah, FL · On-site +1
$18/hr
... the Help Desk or escalate to appropriate next level • Maintain customer service as an utmost ... support experience • Experience in a technical support role, or other technical experience • ...
Remote Department : Claims Reports To : Claims Supervisor FLSA Status : Non Exempt Compensation ... Manage a large caseload efficiently while meeting service level expectations and regulatory ...
Remote Department : Claims Reports To : Claims Supervisor FLSA Status : Non Exempt Compensation ... Manage a large caseload efficiently while meeting service level expectations and regulatory ...
$100K - $175K/yr
Remote Expert EPIC Configuration Analyst (Willow) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...
$100K - $175K/yr
Remote Expert EPIC Configuration Analyst (Willow) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...
Bilingual Healthcare Customer Service Representative - Remote Florida
Tallahassee, FL · Remote
$37K - $41K/yr
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded ... Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong ...
Bilingual Healthcare Customer Service Representative - Remote Florida
Tallahassee, FL · Remote
$37K - $41K/yr
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded ... Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong ...
Bilingual Healthcare Customer Service Representative - Remote Florida
Tallahassee, FL · Remote
$37K - $41K/yr
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded ... Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong ...
Bilingual Healthcare Customer Service Representative - Remote Florida
Tallahassee, FL · Remote
$37K - $41K/yr
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded ... Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong ...
Bilingual Healthcare Customer Service Representative - Remote Florida
Tallahassee, FL · On-site +1
$37K - $41K/yr
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded ... Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong ...
Bilingual Healthcare Customer Service Representative - Remote Florida
Tallahassee, FL · On-site +1
$37K - $41K/yr
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded ... Knowledge of basic help desk software, computer software and Microsoft Office applications * Strong ...
Customer Support Specialist
Miami, FL · Remote
$20/hr
... helping others * The ability to work independently in a distraction-free home office * Previous customer support experience is a plus, but not required Benefits * Fully remote: work from anywhere ...
Customer Support Specialist
Miami, FL · Remote
$20/hr
... helping others * The ability to work independently in a distraction-free home office * Previous customer support experience is a plus, but not required Benefits * Fully remote: work from anywhere ...
Customer Support Specialist
Jacksonville, FL · Remote
$20/hr
... helping others * The ability to work independently in a distraction-free home office * Previous customer support experience is a plus, but not required Benefits * Fully remote: work from anywhere ...
Customer Support Specialist
Jacksonville, FL · Remote
$20/hr
... helping others * The ability to work independently in a distraction-free home office * Previous customer support experience is a plus, but not required Benefits * Fully remote: work from anywhere ...
Front Desk Representative
Coral Gables, FL · On-site +1
$15 - $16.50/hr
Essential Functions Perform check in and check out tasks, as well as insurance verification in one ... all supporting documentation into the patient's chart Insurance Verification Verify insurance ...
Front Desk Representative
Coral Gables, FL · On-site +1
$15 - $16.50/hr
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Front Desk Representative
Fort Lauderdale, FL · On-site +1
$15 - $16.50/hr
Essential Functions Perform check-in and check-out tasks, as well as insurance verification in one ... all supporting documentation into the patient's chart Insurance Verification Verify insurance ...
Front Desk Representative
Fort Lauderdale, FL · On-site +1
$15 - $16.50/hr
Essential Functions Perform check-in and check-out tasks, as well as insurance verification in one ... all supporting documentation into the patient's chart Insurance Verification Verify insurance ...
Customer Support Specialist
Tampa, FL · Remote
$20/hr
... helping others * The ability to work independently in a distraction-free home office * Previous customer support experience is a plus, but not required Benefits * Fully remote: work from anywhere ...
Customer Support Specialist
Tampa, FL · Remote
$20/hr
... helping others * The ability to work independently in a distraction-free home office * Previous customer support experience is a plus, but not required Benefits * Fully remote: work from anywhere ...
$81K - $138K/yr
Remote Senior EPIC Configuration Analyst (Orders) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...
$81K - $138K/yr
Remote Senior EPIC Configuration Analyst (Orders) Summary: Build Your Career. Make a Difference. We ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...
$81K - $138K/yr
Remote Senior EPIC Configuration Analyst - (MyChart) Summary: Build Your Career. Make a Difference ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...
$81K - $138K/yr
Remote Senior EPIC Configuration Analyst - (MyChart) Summary: Build Your Career. Make a Difference ... Provide tier-2 support of application incidents reported through the help desk; including 24/7 ...
Veteran and Military Spouse IT Network
Pensacola, FL · On-site +1
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Veteran and Military Spouse IT Network
Pensacola, FL · On-site +1
Remote, Hybrid, and Onsite opportunities available * Locations vary by project and client needs ... Network & Systems Administration * IT Support & Help Desk * Database Management * Product & Project ...
Implementation Engineer
Orlando, FL · On-site +1
$55K - $75K/yr
You will work in a fast-paced environment supporting a variety of projects and products ... help desk software, such as Zendesk in addition to other remote access desktop programs. * Time ...
Implementation Engineer
Orlando, FL · On-site +1
$55K - $75K/yr
You will work in a fast-paced environment supporting a variety of projects and products ... help desk software, such as Zendesk in addition to other remote access desktop programs. * Time ...
Remote Level 1 Help Desk Support information
What is a remote level 1 help desk support?
Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.
What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?
To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.
What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?
Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.
What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?
| Aspect | Remote Level 1 Help Desk Support | Remote Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI-CSR | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desk ticketing systems, chat, phone | Remote troubleshooting, remote access tools |
| Industry Usage | IT support, customer service | IT, networking, software support |
| Search Intent | Entry-level support roles, help desk jobs | Technical troubleshooting, advanced support |
Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.
What are the most commonly searched types of Level 1 Help Desk Support jobs in Florida?
The most popular types of Level 1 Help Desk Support jobs in Florida are:
What cities in Florida are hiring for Remote Level 1 Help Desk Support jobs?
Cities in Florida with the most Remote Level 1 Help Desk Support job openings:
Full-time
Posted 15 days ago
Job description
Description
Percepto is the leading provider of autonomous inspection and monitoring solutions that harness robotics, including our market-leading industrial drone-in-a-box solution. Our team comprises software and hardware engineers, industry experts, and professionals passionate about innovation and driven to push the boundaries of what's possible with software, AI, and hardware. Our company's growth will not stop anytime soon, and we are looking for great talent like you to join our team!
We are seeking an experienced Support Team Manager to own our full customer support organization: an outsourced team handling Levels 1 and 2, and an internal team of 4 handling Level 3 escalations. This is a high-visibility role that sits at the center of the company. You will work daily with Field/Ground Ops, Remote Ops, R&D, Product, Commercial, and Safety to keep our customers running and our fleet flying. This is an opportunity for an experienced, hands-on people leader who wants ownership over an end-to-end support function and a seat at the table across the business.
Responsibilities
• Own performance and day-to-day operations across all three support levels: manage the 4 direct reports on the Level 3 team directly, and hold the outsourced partner accountable for Levels 1 and 2.
• Own support KPIs, SLAs, and ticket workflows/escalation paths across all levels, and report on performance and trends to leadership on a regular cadence.
• Own the Support automation and AI roadmap, turning operational pain points into AI-assisted workflows for triage, routing, and deflection.
• Design and manage a quality audit program across all three levels, holding the outsourced partner accountable to agreed quality benchmarks.
• Act as the primary escalation point for critical or high visibility customer issues, personally getting hands-on with complex technical investigations when a case demands it.
• Serve as the key cross-functional interface: Ground Ops and Remote Ops on field readiness and on-site or remote incidents, R&D and Product on fixes and roadmap input, Commercial on renewal-critical accounts, and Safety on flight-safety and regulatory matters.
• Own staffing, on-call coverage, and recruiting/onboarding for the Level 3 team, and manage the ongoing relationship and contract performance of the outsourced Level 1/2 vendor.
• Own the support knowledgebase and documentation strategy, keeping guides and training materials current across all three levels.
Requirements
This role requires more than people management. You will be expected to stay hands-on and technically credible, able to jump into a hard problem alongside the team rather than only routing it.
• Deep, hands-on technical background across hardware and software, comfortable personally diagnosing complex issues rather than only directing others.
• Willingness and ability to step directly into escalated technical investigations, remote diagnostics, or field level troubleshooting when a case demands it.
• Solid understanding of how UAV/drone hardware, onboard software, and cloud platforms interact end to end.
• Hands-on experience with Windows and Linux operating systems, networking fundamentals, and remote connectivity/troubleshooting tools.
• Proficiency in scripting (Python or similar) to investigate logs, automate diagnostics, or build support tooling.
• Comfortable reading technical documentation, wiring diagrams, and system architecture to guide both the team and cross functional partners.
• Hands-on experience with automation platforms (e.g. Zapier, Make, Torq, or similar) and proven use of generative AI tools (ChatGPT, Claude, Gemini, or similar) to improve support efficiency and quality.
Percepto is the leading provider of autonomous inspection and monitoring solutions that harness robotics, including our market-leading industrial drone-in-a-box solution. Our team comprises software and hardware engineers, industry experts, and professionals passionate about innovation and driven to push the boundaries of what's possible with software, AI, and hardware. Our company's growth will not stop anytime soon, and we are looking for great talent like you to join our team!
We are seeking an experienced Support Team Manager to own our full customer support organization: an outsourced team handling Levels 1 and 2, and an internal team of 4 handling Level 3 escalations. This is a high-visibility role that sits at the center of the company. You will work daily with Field/Ground Ops, Remote Ops, R&D, Product, Commercial, and Safety to keep our customers running and our fleet flying. This is an opportunity for an experienced, hands-on people leader who wants ownership over an end-to-end support function and a seat at the table across the business.
Responsibilities
• Own performance and day-to-day operations across all three support levels: manage the 4 direct reports on the Level 3 team directly, and hold the outsourced partner accountable for Levels 1 and 2.
• Own support KPIs, SLAs, and ticket workflows/escalation paths across all levels, and report on performance and trends to leadership on a regular cadence.
• Own the Support automation and AI roadmap, turning operational pain points into AI-assisted workflows for triage, routing, and deflection.
• Design and manage a quality audit program across all three levels, holding the outsourced partner accountable to agreed quality benchmarks.
• Act as the primary escalation point for critical or high visibility customer issues, personally getting hands-on with complex technical investigations when a case demands it.
• Serve as the key cross-functional interface: Ground Ops and Remote Ops on field readiness and on-site or remote incidents, R&D and Product on fixes and roadmap input, Commercial on renewal-critical accounts, and Safety on flight-safety and regulatory matters.
• Own staffing, on-call coverage, and recruiting/onboarding for the Level 3 team, and manage the ongoing relationship and contract performance of the outsourced Level 1/2 vendor.
• Own the support knowledgebase and documentation strategy, keeping guides and training materials current across all three levels.
Requirements
This role requires more than people management. You will be expected to stay hands-on and technically credible, able to jump into a hard problem alongside the team rather than only routing it.
• Deep, hands-on technical background across hardware and software, comfortable personally diagnosing complex issues rather than only directing others.
• Willingness and ability to step directly into escalated technical investigations, remote diagnostics, or field level troubleshooting when a case demands it.
• Solid understanding of how UAV/drone hardware, onboard software, and cloud platforms interact end to end.
• Hands-on experience with Windows and Linux operating systems, networking fundamentals, and remote connectivity/troubleshooting tools.
• Proficiency in scripting (Python or similar) to investigate logs, automate diagnostics, or build support tooling.
• Comfortable reading technical documentation, wiring diagrams, and system architecture to guide both the team and cross functional partners.
• Hands-on experience with automation platforms (e.g. Zapier, Make, Torq, or similar) and proven use of generative AI tools (ChatGPT, Claude, Gemini, or similar) to improve support efficiency and quality.
About Percepto Studios
Sourced by ZipRecruiter
Industry
Motion picture and video production
Company size
1 - 10 Employees
Headquarters location
Baltimore, MD, US
Year founded
2013