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Weekend Level 1 Help Desk Support Jobs in Baltimore, MD

Mission First

Tier 1 Help Desk Support

Annapolis Junction, MD · On-site

$22 - $29.75/hr

Must have certification DoD 8570 IAT Level 1 * 5 years' experience with BS Degree (Computer Sci or equivalent) OR 10 years' experience in lieu of BS Degree * Minimum of 1 year of experience with ...

Black Eagle Defense

Help Desk Specialist L1

Annapolis, MD · On-site

$60K - $100K/yr

SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support.

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD

$20.25 - $27.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center ... Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

The role involves providing help desk support and service availability monitoring for collaboration ... tier 1 response to customer service requests received via phone, email, chat, and tickets. • ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support ... One year of demonstrated Help Desk experience with a Bachelor's degree in a Technical, Math, or ...

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Weekend Level 1 Help Desk Support information

See Baltimore, MD salary details

$10

$20

$32

How much do weekend level 1 help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for weekend level 1 help desk support in Baltimore, MD is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $22.93 per hour, depending on experience, location, and employer.

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Baltimore, MD?

The most popular types of Level 1 Help Desk Support jobs in Baltimore, MD are:

Weekend Level 1 Help Desk Support jobs near you

Tier 1 Help Desk Support

Mission First

Annapolis Junction, MD • On-site

$22 - $29.75/hr

Full-time

Re-posted 16 days ago

Job description

Description:

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH

  • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
  • Provides user notification of receipt of Web- or email-submitted requests.
  • Logs and tracks inquiries using service request management database and maintains history records and related documentation.
  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Requirements:


  • Must be U.S. Citizen
  • Must have active TS/SCI with Poly
  • Must have certification DoD 8570 IAT Level 1
  • 5 years’ experience with BS Degree (Computer Sci or equivalent) OR 10 years’ experience in lieu of BS Degree
  • Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.

Desired:
Experience in ticket management system like SupportIT and Service now
Unix experience is not required but is a plus.

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