Hartford, CT · On-site
$20 - $25/mo
Provide Level 1 help desk support through phone, remote assistance, and onsite support ... Experience with PC hardware and software installation, troubleshooting, and support * Strong end ...
Quick apply
Hartford, CT · On-site
$20 - $25/mo
Provide Level 1 help desk support through phone, remote assistance, and onsite support ... Experience with PC hardware and software installation, troubleshooting, and support * Strong end ...
Carlsbad, CA · On-site
$20.75 - $28/hr
Help Desk Support - Level 1 (Carlsbad) 4026 Looking for a new opportunity with amazing benefits ... Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. Would ...
Carlsbad, CA · On-site
$20.75 - $28/hr
Help Desk Support - Level 1 (Carlsbad) 4026 Looking for a new opportunity with amazing benefits ... Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful. Would ...
Kent, WA · On-site
$37.80 - $40.95/hr
Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ... Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
Kent, WA · On-site
$37.80 - $40.95/hr
Provide Tier 1 and Tier 2 support for all users within the Organization, and that of the Clients on ... Experience supporting Windows 10-11, Server 2012 & 16, and Microsoft Office applications.
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... * 1-3 years of technical support experience * CompTIA A+ or equivalent * Knowledge of networking ...
$16 - $21.50/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... * 1-3 years of technical support experience * CompTIA A+ or equivalent * Knowledge of networking ...
Dallas, TX · On-site
$19.75 - $26.75/hr
This role is ideal for an IT professional with hands-on experience supporting business environments ... K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly ...
Dallas, TX · On-site
$19.75 - $26.75/hr
This role is ideal for an IT professional with hands-on experience supporting business environments ... K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly ...
$20.50 - $27.75/hr
High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Must be familiar with Google Office Suite SQL or ...
$20.50 - $27.75/hr
High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Fluent in English Must be familiar with Google Office Suite SQL or ...
Golden, CO · On-site
Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end ... May require an associate degree in a related area and at least 1 year or equivalent experience in ...
Golden, CO · On-site
Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end ... May require an associate degree in a related area and at least 1 year or equivalent experience in ...
Bend, OR · On-site
$50K - $52K/yr
MUST have 1 year or more of Customer Service experience OR Must have approximately 1 year of Help ... Experience Level: - Entry Level
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Bend, OR · On-site
$50K - $52K/yr
MUST have 1 year or more of Customer Service experience OR Must have approximately 1 year of Help ... Experience Level: - Entry Level
VA · On-site
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
VA · On-site
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
$65K - $70K/yr
This is a tier-1/2 support role focused on end-user hardware, software, and device support ... REQUIREMENTS Experience * 2-3 years of help desk or desktop support experience required.
$65K - $70K/yr
This is a tier-1/2 support role focused on end-user hardware, software, and device support ... REQUIREMENTS Experience * 2-3 years of help desk or desktop support experience required.
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
The Help Desk Support Services Specialist will create and document tickets, troubleshooting, and escalation. This includes initial support and analysis for correct classification, ticket ownership ...
El Paso, TX · On-site
$18 - $24.50/hr
Preferred : • 1+ year Help Desk work experience. • Experience with ServiceNow ticketing system. • Previous experience working on civilian federal government agency contract(s). Company
El Paso, TX · On-site
$18 - $24.50/hr
Preferred : • 1+ year Help Desk work experience. • Experience with ServiceNow ticketing system. • Previous experience working on civilian federal government agency contract(s). Company
$34.46/hr
Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ... support tools Experience Level Intermediate Level Job Type & Location This is a Contract position ...
Quick apply
$34.46/hr
Skills Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical ... support tools Experience Level Intermediate Level Job Type & Location This is a Contract position ...
Omaha, NE · On-site
$52K/yr
The Help Desk Support Technician will be responsible for first-level support services and ... one week and weekend per month taking after-hours support calls. EDUCATION and/or EXPERIENCE:
Omaha, NE · On-site
$52K/yr
The Help Desk Support Technician will be responsible for first-level support services and ... one week and weekend per month taking after-hours support calls. EDUCATION and/or EXPERIENCE:
$20 - $22/hr
Help desk experience: 1-3 years (Preferred). CCNA certification preferred. Strong written and ... Experience Level Intermediate Level Job Type & Location This is a Contract position based out of ...
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$20 - $22/hr
Help desk experience: 1-3 years (Preferred). CCNA certification preferred. Strong written and ... Experience Level Intermediate Level Job Type & Location This is a Contract position based out of ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...
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Lynchburg, VA · On-site
$16.50 - $21.25/hr
System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...
Lynchburg, VA · On-site
$16.50 - $21.25/hr
System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...
Quick apply
Lynchburg, VA · On-site
$16.50 - $21.25/hr
System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work ... As Helpdesk Agent, you will be responsible for providing support to end users on a variety of ...
San Francisco, CA · On-site
$32 - $40/hr
Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours of operation from 7:30-10:30 AM. * The ideal candidate is highly organized ...
San Francisco, CA · On-site
$32 - $40/hr
Town School for Boys seeks a part-time Level 1 support technician to support the Technology Team during peak morning hours of operation from 7:30-10:30 AM. * The ideal candidate is highly organized ...
Houston, TX · On-site
$18 - $24.50/hr
Follow IT security policies and company procedures Required Qualifications * 1+ year of Help Desk or IT Support experience (Level 1 environment) * Experience supporting both Windows and macOS ...
Houston, TX · On-site
$18 - $24.50/hr
Follow IT security policies and company procedures Required Qualifications * 1+ year of Help Desk or IT Support experience (Level 1 environment) * Experience supporting both Windows and macOS ...
Maryville, TN · On-site
No Sponsorship will be provided for this role. Location: On Site at location listed in posting ... 5pm The Level 1 Help Desk Technician is responsible for providing technical support for First ...
Maryville, TN · On-site
No Sponsorship will be provided for this role. Location: On Site at location listed in posting ... 5pm The Level 1 Help Desk Technician is responsible for providing technical support for First ...
$10.34 - $12.41
4% of jobs
$12.41 - $14.49
4% of jobs
$14.49 - $16.56
9% of jobs
$17.47 is the 25th percentile. Wages below this are outliers.
$16.56 - $18.64
17% of jobs
The median wage is $20.12 / hr.
$18.64 - $20.72
22% of jobs
$22.68 is the 75th percentile. Wages above this are outliers.
$20.72 - $22.79
20% of jobs
$22.79 - $24.87
15% of jobs
$24.87 - $26.94
3% of jobs
$26.94 - $29.02
6% of jobs
$29.02 - $31.10
0% of jobs
$31.10 - $33.17
0% of jobs
$10
$20
$33
Help Desk Technician
Location: Onsite – Hartford, Connecticut
Employment Type: W2 Only
Work Authorization: US Citizens / Green Card Holders Only
Duration: Long-Term
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Hours: 40 hours per week
About the Role
We are seeking a Help Desk Technician to provide Level 1 technical support, user account administration, and end-user assistance for mission-critical enterprise applications and agency systems. This role supports users across a child welfare technology environment and requires strong customer service, attention to detail, troubleshooting skills, and the ability to follow established IT support procedures.
Responsibilities
• Provide Level 1 help desk support through phone, remote assistance, and onsite support
• Troubleshoot PC hardware, software, login, access, and application-related issues
• Process user administration requests, including adds, moves, changes, and account updates
• Review forms and requests for accuracy, completeness, and proper authorization
• Maintain user accounts in system administration tools and support access management activities
• Escalate complex technical issues to higher-level support teams as needed
• Communicate clearly with internal teams, users, and partner agencies to resolve issues
• Maintain accurate documentation, ticket records, and support activity history
• Follow IT support protocols, security procedures, and record retention requirements
Required Skills
• Minimum 1+ year of IT Support or Help Desk experience required
• Experience with PC hardware and software installation, troubleshooting, and support
• Strong end-user support experience through phone, remote, and face-to-face assistance
• Strong customer service, communication, and problem-solving skills
• Ability to follow procedures, validate information, and maintain accurate documentation
• Strong attention to detail and ability to manage sensitive information confidentially
• Must be able to work onsite in Hartford, CT
• Must pass required background checks and security clearances
Preferred Skills
• Active Directory user administration experience
• Windows 10 and Windows 11 support experience
• Office 365 support and troubleshooting experience
• Device imaging, configuration, deployment, and endpoint troubleshooting experience
• Experience supporting enterprise applications or public sector environments
Join a long-term onsite opportunity where your help desk skills, customer service mindset, and attention to detail can support critical technology services for agency users.
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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.
Recruiting and staffing services
51 - 200 Employees
Hazlet, NJ, US
2022
