Help Desk Lead
Montgomery, AL · On-site
Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and ...
Montgomery, AL · On-site
Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and ...
Montgomery, AL · On-site
Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and ...
Experience implementing and managing a help desk operation * Experience researching, analyzing and interpreting automated system problems. * Very good oral and written communication skills to ...
Experience implementing and managing a help desk operation * Experience researching, analyzing and interpreting automated system problems. * Very good oral and written communication skills to ...
Stafford, VA · On-site
$95K - $110K/yr
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...
Stafford, VA · On-site
$95K - $110K/yr
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...
Waterloo, IA · On-site
ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...
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Waterloo, IA · On-site
ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...
Waterloo, IA · On-site
$80 - $100/hr
Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...
Waterloo, IA · On-site
$80 - $100/hr
Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...
Plymouth, MN · On-site
$83K - $139K/yr
As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...
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Plymouth, MN · On-site
$83K - $139K/yr
As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...
Washington, DC · On-site
$23.25 - $31.75/hr
... or operations support. 3.Excellent written and oral communications are required as this position ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...
Washington, DC · On-site
$23.25 - $31.75/hr
... or operations support. 3.Excellent written and oral communications are required as this position ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...
East Hartford, CT · Remote
$19.75 - $26.50/hr
About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...
East Hartford, CT · Remote
$19.75 - $26.50/hr
About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...
East Hartford, CT · On-site
$19.75 - $26.50/hr
About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...
Alexandria, VA · On-site
$22 - $30/hr
In this role, the Lead Help Desk Analyst will provide day-to-day leadership and advanced support for help desk operations, serving as a primary escalation point for complex user inquiries and ...
New
Alexandria, VA · On-site
$22 - $30/hr
In this role, the Lead Help Desk Analyst will provide day-to-day leadership and advanced support for help desk operations, serving as a primary escalation point for complex user inquiries and ...
New
Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...
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Washington, DC · On-site
$23.25 - $31.75/hr
The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...
Boise, ID · On-site
$70K - $85K/yr
Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Support remote staff to ensure efficient administration and operation of the firm's computer ...
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Boise, ID · On-site
$70K - $85K/yr
Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Support remote staff to ensure efficient administration and operation of the firm's computer ...
$57K - $61K/yr
... Help Desk) supporting U.S ... Navy enterprise information technology operations. This position provides frontline technical ...
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$57K - $61K/yr
... Help Desk) supporting U.S ... Navy enterprise information technology operations. This position provides frontline technical ...
Plano, TX · On-site
$18.75 - $25.25/hr
Interest in developing a career in IT support or help desk operations. * Comfortable working with computer applications and learning new software systems. Why This Role? This is a great opportunity ...
Plano, TX · On-site
$18.75 - $25.25/hr
Interest in developing a career in IT support or help desk operations. * Comfortable working with computer applications and learning new software systems. Why This Role? This is a great opportunity ...
Washington, DC · On-site
For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...
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Washington, DC · On-site
For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...
Washington, DC · Hybrid
For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...
Washington, DC · Hybrid
For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...
Chattanooga, TN · On-site
POSITION SUMMARY The Coordinator, Help Desk oversees daily Tier I technical support operations and leads a team of approximately ten Help Desk specialists. This role ensures prompt, high-quality ...
Chattanooga, TN · On-site
POSITION SUMMARY The Coordinator, Help Desk oversees daily Tier I technical support operations and leads a team of approximately ten Help Desk specialists. This role ensures prompt, high-quality ...
Support operational continuity during surge events and mission-critical incidents. Qualifications * 7+ years in Help Desk management and experience in supporting enterprise operational systems.
Support operational continuity during surge events and mission-critical incidents. Qualifications * 7+ years in Help Desk management and experience in supporting enterprise operational systems.
Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...
Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...
Montgomery, AL · On-site
Monitor response-time compliance and operational support metrics. * Coordinate issue resolution ... Qualifications * 7+ years in Help Desk management and experience in supporting enterprise ...
Montgomery, AL · On-site
Monitor response-time compliance and operational support metrics. * Coordinate issue resolution ... Qualifications * 7+ years in Help Desk management and experience in supporting enterprise ...
$14.42 - $16.13
12% of jobs
$17.62 is the 25th percentile. Wages below this are outliers.
$16.13 - $17.83
15% of jobs
The median wage is $19.50 / hr.
$17.83 - $19.54
24% of jobs
$19.54 - $21.24
13% of jobs
$21.24 - $22.95
9% of jobs
$23.26 is the 75th percentile. Wages above this are outliers.
$22.95 - $24.65
16% of jobs
$24.65 - $26.35
5% of jobs
$26.35 - $28.06
2% of jobs
$28.06 - $29.76
3% of jobs
$29.76 - $31.47
0% of jobs
$31.47 - $33.17
1% of jobs
$14
$21
$33
Cities with the most Help Desk Operation Support job openings:
States with the most job openings for Help Desk Operation Support jobs include:
For Help Desk Operation Support jobs, the most frequently searched job titles are:

Montgomery, AL • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 7 days ago
Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.
This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.
Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly
Requirements
Must possess DoD Secret Clearance.
Technical SkillsITSM/ticketing systems
Incident management
Escalation coordination
Operational reporting
Help Desk governance
Agile sustainment integration
CertificationsPreferred:
ITIL Foundation
Security+
Experience7+ years Help Desk management.
Experience supporting enterprise operational systems.
Benefits
Sourced by ZipRecruiter
Business management consulting
201 - 500 Employees
Chantilly, VA, US
1983