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Help Desk Operation Support Jobs (NOW HIRING)

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...

ExemptPosition SummaryThe IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...

Help Desk Manager

Waterloo, IA · On-site

$80 - $100/hr

Exempt Position Summary The IT Help Desk Manager leads CPM's global IT Help Desk organization, ensuring exceptional customer service, operational excellence, and continuous improvement of IT support ...

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

As a Help Desk Manager, you will be responsible for leading DSG's help desk operations, end-user support experience, technical support standards, and continuous improvement of IT service delivery ...

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

... or operations support. 3.Excellent written and oral communications are required as this position ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

Helpdesk Support

East Hartford, CT · Remote

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Helpdesk Support

East Hartford, CT · On-site

$19.75 - $26.50/hr

About the role You'll be the frontline of our Help Desk operation, supporting a 24/7 roster and ensuring our enforcement technology stays online, accurate, and ready to deliver prosecutable evidence ...

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates ... operation (7:00 AM-6:00 PM ET), ensuring compliance with defined SLA response and resolution ...

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Support remote staff to ensure efficient administration and operation of the firm's computer ...

Help Desk Technician

Plano, TX · On-site

$18.75 - $25.25/hr

Interest in developing a career in IT support or help desk operations. * Comfortable working with computer applications and learning new software systems. Why This Role? This is a great opportunity ...

For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...

For nearly 50 years, CSA has delivered integrated technology and operational support services to ... Help Desk Leadership & Operations: Manage onsite IT Help Desk operations serving 21 directorates ...

Help Desk Supervisor San Antonio, Texas (Remote) Are you ready to enhance your skills and build ... If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join ...

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Help Desk Operation Support information

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How much do help desk operation support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for help desk operation support in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What cities are hiring for Help Desk Operation Support jobs?

Cities with the most Help Desk Operation Support job openings:

What states have the most Help Desk Operation Support jobs?

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Infographic showing various Help Desk Operation Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Lead

Montgomery, AL • On-site

American Operations Corporation
Business Management Consulting • 201 - 500 employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago


Job description

Manages integrated BMx Level I, II, and III Help Desk operations supporting operational sustainment, user support, escalation governance, deficiency management, response-time compliance, and operational reporting activities. The Help Desk Lead governs ticket intake, triage, queue management, escalation coordination, operational communication, and Help Desk metrics tracking across FMxC2, IMDS/IMDS-MSM, FEM, and PAMS.

This role coordinates closely with Product Owners, Scrum Masters, Functional SMEs, DevSecOps personnel, Cybersecurity personnel, and Independent Test Teams to ensure Help Desk deficiencies, recurring incidents, operational pain points, and sustainment trends are integrated into backlog refinement and modernization prioritization activities. The Help Desk Lead also governs CAT I escalation activities, response-time management, operational communication during outages, and sustainment coordination during surge events.

Within BMx, the Help Desk Lead supports mission continuity by ensuring operational issues affecting maintenance scheduling, PMEL operations, calibration visibility, readiness reporting, or logistics workflows are escalated and resolved rapidly

Requirements

Must possess DoD Secret Clearance.

Technical Skills

       ITSM/ticketing systems

       Incident management

       Escalation coordination

       Operational reporting

       Help Desk governance

       Agile sustainment integration

Certifications

Preferred:

       ITIL Foundation

       Security+

Experience

       7+ years Help Desk management.

       Experience supporting enterprise operational systems.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability