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Help Desk End User Support Jobs (NOW HIRING)

Addison Group

End User Support

Oklahoma City, OK · Remote

$20 - $22/hr

Maintain a high level of customer service while supporting users across the organization Qualifications * 2+ years of experience in Help Desk, Desktop Support, or End User Support roles * Experience ...

Addison Group

End User Support

Oklahoma City, OK · On-site

$20 - $22/hr

Maintain a high level of customer service while supporting users across the organization Qualifications * 2+ years of experience in Help Desk, Desktop Support, or End User Support roles * Experience ...

Addison Group

End User Support

Oklahoma City, OK · Remote

$50K - $65K/yr

End User Support Specialist Location (city, state): Oklahoma City, OK Pay : $50,000 - $65,000 ... Experience using help desk or IT ticketing systems. * Strong customer service and communication ...

ICONMA

End user support

Wichita, KS · On-site

End User Support Location: Wichita, KS Duration: 3 months Description: This position is part of a ... Preferred experience: - Prior customer service / service desk experience. - Microsoft Outlook.

Orgill, Inc.

End User Support Analyst

Collierville, TN · On-site

Proven experience (typically 2+ years) in a help desk or end-user support role. * Strong knowledge of Windows operating systems, Google Workspace, macOS (preferred but not required), and common ...

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Help Desk End User Support information

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How much do help desk end user support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk end user support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is help desk end user support?

Help Desk End User Support professionals assist users with technical issues related to computer systems, software, hardware, and networks. They serve as the first point of contact for troubleshooting, resolving problems, and providing guidance to help end users operate their technology efficiently. Responsibilities typically include answering phone calls or emails, diagnosing issues, documenting solutions, and escalating complex problems to higher-level IT staff. These roles are essential in ensuring smooth operations and minimizing downtime for businesses and organizations.

What are the key skills and qualifications needed to thrive as help desk end user support, and why are they important?

To excel as a Help Desk End User Support specialist, you need a solid understanding of computer systems, troubleshooting methodologies, and a background in IT through education or certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote access tools, and knowledge bases is essential for resolving user issues efficiently. Exceptional customer service, patience, and strong verbal communication skills help build trust and effectively assist users with varying technical abilities. These skills and qualifications are crucial for ensuring timely technical resolutions, maintaining user productivity, and supporting organizational IT goals.

What are some common challenges faced by help desk end user support professionals, and how are these typically addressed?

Help Desk End User Support professionals often face challenges such as managing a high volume of support tickets, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through strong organizational skills, utilizing ticketing systems to prioritize and track requests, and ongoing training to stay updated on common software and hardware issues. Additionally, collaboration with IT teams and clear, empathetic communication with end users are essential for efficiently resolving problems and ensuring user satisfaction.

What is the difference between Help Desk End User Support vs Technical Support Specialist?

AspectHelp Desk End User SupportTechnical Support Specialist
CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelp desk, call centers, on-site support for end usersTechnical troubleshooting, remote or on-site, often more specialized
Employer & IndustryIT service providers, corporate IT departments, tech support firmsHardware/software vendors, IT departments, tech companies
Search & Comparison IntentUnderstanding entry-level support roles for end usersTechnical troubleshooting and advanced support roles

Help Desk End User Support primarily focuses on assisting end users with basic technical issues, often requiring customer service skills and general troubleshooting. Technical Support Specialist roles tend to involve more advanced technical problem-solving, often with specialized knowledge. Both roles share similar certifications and work environments but differ in complexity and scope of support provided.

What cities are hiring for Help Desk End User Support jobs?

Cities with the most Help Desk End User Support job openings:

What states have the most Help Desk End User Support jobs?

States with the most job openings for Help Desk End User Support jobs include:

What are popular job titles related to Help Desk End User Support jobs?

For Help Desk End User Support jobs, the most frequently searched job titles are:

Infographic showing various Help Desk End User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk & End User Support

Wildomar, CA • On-site

RICEFW Technologies, Inc.
IT Services • 51 - 200 employees
Learn more about RICEFW Technologies, Inc.external

$19.50 - $26.25/hr

Contractor

Re-posted 14 days ago

Job description

  • Provide full administration and end-user support, including troubleshooting, configuration, escalation management, and resolution for common City software and business applications (both PC and Apple environments). Own end-to-end resolution of usage issues or errors impacting productivity software (e.g., MS Office 365) and all City-specific programs (e.g., finance, permitting, code enforcement, GIS, document management systems, etc.), including escalation to appropriate vendor help desks and follow through with resolution.
  • Furnish a responsive IT help desk reachable hours a day, 7 days a week, including holidays. Offer unlimited remote technical support for City staff via phone, email, or remote login tools at all times. After-hours emergency calls are addressed by on-call technicians, with guaranteed rapid response for critical issues (e.g., network outages).
  • Utilize a help desk ticket system to log all support requests (by phone, email, or in person) and track them through resolution. Document each issue, the resolution steps, and time taken. Provide City staff with updates on ticket status and maintain a history of incidents to identify recurring problems or training needs. Provide read-only access to ticketing system to key city staff.
  • Include defined Service Level Agreements (SLAs) for response and resolution times.
  • Handle user account lifecycle tasks. Create new user accounts (for network/domain, email, applications) when new employees are onboarded. Manage user access permissions (e.g., file shares, system rights) and set up multi-factor authentication for remote access as required. User accounts for separated employees shall be disabled within hours of notification, and immediately (same business day) for involuntary separations or security-related terminations, as directed by the City.
  • Serve as the primary administrator for all user peripherals such as printers, scanners, multi-function copiers, monitors, and other connected devices. Install and configure printers for network or local use and resolve printing issues. Ensure users can reliably use scanning/imaging systems and coordinate with vendors for hardware repairs if a device fails.

Audio / Visual (AV) & Meeting Support
Onsite support for City Council, Planning Commission, Measure AA, and Measure Z meetings to include pre-meeting setup and testing, live camera operation, and troubleshooting of AV systems.
Support for hybrid and virtual meeting platforms.
Maintenance and optimization of recording and streaming system.

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