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Help Desk Professional Jobs (NOW HIRING)

GDIT

Help Desk Technician

Denver, CO

$27.20 - $36.80/hr

Our work depends on a Technical Help Desk Professional joining our team to support the Department of Energy at our Albuquerque, NM location. At GDIT, we foster a people-centric environment. As a ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred. Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the Remedy ...

NCCI

Help Desk Analyst

Boca Raton, FL · On-site

$19 - $26/hr

Professional verbal and written communication skills to convey information clearly and concisely ... Help Desk Professional, HDI Support Center Analyst, Comptia A+, additional Comptia Certifications ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Little Caesars

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores.Key Responsibilities:Provide client support and technical assistance for ...

Little Caesars

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores. Key Responsibilities: * Provide client support and technical assistance ...

Ilitch

Customer Service Representative

Detroit, MI

$15.75 - $21.50/hr

You will be part of a team of Help Desk professionals supporting software solutions and third-party delivery service to stores. Key Responsibilities: * Provide client support and technical assistance ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... professional manner 2 Ability to generate detailed and accurate problem call tickets utilizing ...

Spruce Technology Inc.

HELP DESK

Augusta, ME · On-site

$20.25 - $27.75/hr

IT - 18B_Office of Information Technology_OIT - Help Desk Analyst 1 - EOM/Help Desk/ Tier 2 Hybrid ... a professional manner. Demonstrated ability to respond in a timely and effective manner to email ...

CFS

Help Desk Specialist

Westerville, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Powell, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician, providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

New

CFS

Help Desk Specialist

Westerville, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Powell, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Lewis Center, OH

Serve as the first point of contact for IT support issues as a Help Desk Technician, providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

New

CFS

Help Desk Specialist

Columbus, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Blacklick, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

CFS

Help Desk Specialist

Columbus, OH · On-site

Serve as the first point of contact for IT support issues as a Help Desk Technician , providing prompt and professional customer service. * Understand the urgency behind support requests in a ...

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Help Desk Professional information

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How much do help desk professional jobs pay per hour?

As of May 30, 2026, the average hourly pay for help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Professional, and why are they important?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by Help Desk Professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What are Help Desk Professionals?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What cities are hiring for Help Desk Professional jobs? Cities with the most Help Desk Professional job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Professional jobs? States with the most job openings for Help Desk Professional jobs include:
Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, 29% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Professional

The Aero ALL-GAS Company

Hartford, CT • On-site

Part-time

Medical, Dental, Vision, PTO

Posted 9 days ago

Job description

Salary:

As an In House IT operative working with office personnel, delivery drivers, and service technicians with technical questions/problems, it will be your responsibility to manage a variety of the companys technology to maintain uninterrupted workflow throughout the organization.

These responsibilities include:

  • Network installation and management
  • Printer troubleshooting and maintenance
  • MDM installation
  • Crowdstrike EDR management
  • Business phone management and onboarding
  • Internet management
  • Microsoft Administration and Microsoft 365 Suite
  • Apple Business Manager
  • Proprietary sites/applications
  • General IT support
  • Communication with IT vendors

Qualifications:

  • High school diploma or equivalent.
  • Must be proficient in Microsoft Office, Windows, Apple products, and MAC.
  • Excellent analytical, organizational, verbal, and oral communication skills combined with patience.
  • Ability to efficiently learn and utilize new software applications.
  • Basic use of tools and knowledge of IT hardware.

Benefits:

  • Competitive wage based on experience with performance-based increases.
  • Medical, dental, and vision insurance.
  • Paid time off and holidays.
  • Company tools provided.

About Us: The ALL-GAS and Equipment Company is a leading supplier serving residential, commercial, and industrial customers across Connecticut. Family owned and operated for 85 years; we are committed to delivering exceptional service and maintaining high safety standards. We are looking for a dedicated IT Help Desk Professional to join our team.


Ready to Join Us? Click "Apply for This Job"

ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.