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Help Desk Professional Jobs in Washington (NOW HIRING)

Tecolote Research

Help Desk Professional

Arlington, VA · On-site

$50K - $60K/yr

Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires ...

Veredus - DC

Teir 1 Help Desk

Herndon, VA

$20.50 - $27.75/hr

Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred. Associate's Degree Knowledge of Microsoft Office automation solutions. Experience in using the Remedy ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support ... Ensure timely, professional, and effective resolution of end-user issues * Maintain accountability ...

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring ... Give us a try and become part of a curated group of professionals at Integral Federal! Our package ...

Integral

Help Desk Manager

Tysons Corner, VA

$120K - $135K/yr

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer ... Give us a try and become part of a curated group of professionals at Integral Federal! Our package ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4 ... Interact professionally with senior military and civilian leadership to resolve escalated high ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... Apple Certified IT Professional * AWS Certified Cloud Practitioner (or higher-level AWS ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist ... Professional Services and Operational Management to Federal Government Agencies. As a wholly owned ...

kgs

Help Desk Specialist

Arlington, VA

Koniag Data Solutions, a Koniag Government Services company , is seeking a Help Desk Specialist ... Professional Services and Operational Management to Federal Government Agencies. As a wholly owned ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Washington

Help Desk Professional information

See Washington salary details

$14

$26

$38

How much do help desk professional jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk professional in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What cities in Washington are hiring for Help Desk Professional jobs? Cities in Washington with the most Help Desk Professional job openings:
Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Help Desk Professional

Tecolote Research

Arlington, VA • On-site

$50K - $60K/yr

Full-time

Re-posted 3 days ago

Job description

Overview
We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware.
Responsibilities
  • The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams.
  • This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation.

Skills Required
  • Experience working at a help desk for a mid-sized geographically dispersed company is desirable
    • Helpdesk Professional I: 0-2 years of experience
  • Soft skills include
    • Patience
    • Empathy
    • Active listening
    • Sense of urgency
    • Good interpersonal skills
    • Well-organized
    • Speed and accuracy
    • Creativity and flexibility
  • Windows OS, Active Directory experience is desired
  • Okta Multi Factor Authentication is a plus
  • Exchange, Office 365 experience is a plus
  • Printer installation and configuration experience is a plus
  • Windows Server is a plus
  • Purchasing, receiving, shipping and equipment management
  • The ability to work with employees at all levels of the organization
  • The ability to obtain and maintain a security clearance is required
  • US Citizenship is required

Salary Range: $50,000 - $60,000/Year, DOE
Education
High school diploma required.

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