Intern Help Desk Jobs in Washington (NOW HIRING)

Requisition Number: 29468
Required Travel: 0 - 10%
Employment Type: Temporary Worker
Anticipated Salary Range: $0.00 - $0.00
Security Clearance: TS/SCI with Poly
Level of Experience: Intern HI
This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.
HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072
Summary
This is an UNPAID internship through the DoD Skillbridge Program for transitioning active-duty US military personnel. DoD Skillbridge Internships are available to help transitioning active-duty military personnel gain real-world experience in the work force sometime during their final 180 days of active-duty service. The intern will actively train on meaningful projects and work closely with a mentor and with senior company leadership. HII Mission Technologies Internship programs are focused on placing transitioning military into internships that require KSAs, Education & Military Training similar to their current or previous military jobs; positions that could easily transition over to a full-time regular and permanent job with HII.
Objective
The Skillbridge intern will train as a SIGINT Analyst (Operations Support Team) within the HII Mission Technologies, reporting to a designated HII supervisor, with the goal of getting certified and capable of providing 24/7 help desk support for SIGINT systems, troubleshooting deployed sensors, and coordinating with field personnel while maintaining required security protocols and technical proficiency. The intern will be assigned special projects as needed.
Desired End State (3-4 month target)
At the end of 3-4 months, the intern learning goals are:

• Technical Proficiency
  
  • Master SIGINT fundamentals and system architecture
  • Develop troubleshooting methodology for deployed sensors
  • Learn database management and reporting procedures
  • Understand multi-source intelligence integration (SIGINT, MASINT, IMINT, OSINT, HUMINT)
• Operational Integration
  
  • Gain proficiency in monitoring multiple communication channels
  • Learn coordination procedures with FSRs and engineers
  • Understand mission status logging requirements
  • Master service request handling procedures
• Professional Development
  
  • Obtain relevant certifications (Mode 1-6 as applicable)
  • Develop familiarity with AIRHANDLER systems
  • Learn shift management and 24/7 operations procedures
  • Build expertise in technical report writing and analysis

HII Mission Technologies will benefit from the military background of the Skillbridge intern and considers the Skillbridge internship an overall positive experience.
Guidelines
SkillBridge Intern will possess at minimum a Top Secret Clearance with SCI eligibility and an active CI Polygraph.
SkillBridge Intern will be available during core hours for critical meetings and training. No more that 40hrs per week.
Skillbridge Intern will not represent HII back to the DoD or Government on behalf of HII.
Program of Instruction
Training Location: Fort Meade, MD (on-site)
Training Plan
PHASE 1: FUNDAMENTALS AND ORIENTATION
Week 1: Security and Basic Operations

• Complete security protocols and facility orientation
• Introduction to SIGINT fundamentals and terminology
• Overview of 24/7 help desk operations structure

Week 2: System Architecture

• Basic SIGINT system components and architecture
• Introduction to deployed sensor configurations
• Familiarization with communication platforms and chatrooms

Week 3: Help Desk Basics

• Basic troubleshooting methodology and procedures
• Service Request (SR) handling and documentation
• Introduction to mission status logging

Week 4: Database Management

• Learn outage/troubleshooting database operations
• Basic report writing and documentation standards
• Introduction to fleet health monitoring systems

PHASE 2: ADVANCED OPERATIONS
Week 5: Advanced Troubleshooting

• Complex system diagnostics and fault isolation
• Coordination procedures with FSRs and engineers
• Advanced database query techniques

Week 6: Multi-Source Intelligence

• Introduction to MASINT, IMINT, OSINT, and HUMINT
• Data integration and analysis techniques
• Geo-location data processing

Week 7: AIRHANDLER Systems

• AIRHANDLER suite fundamentals
• System-specific troubleshooting procedures
• Integration with existing platforms

Week 8: Technical Analysis

• Signals analysis research methods
• Raw signals processing techniques
• Advanced reporting procedures

PHASE 3: PRACTICAL APPLICATION
Week 9: Shadowing and Integration

• Shadow experienced analysts on day shift
• Hands-on service request handling
• Real-time fleet health monitoring

Week 10: Certification Preparation

• Mode certification preparation (as applicable)
• Next Generation Wireless certification study
• Technical documentation review

Week 11: Night Shift Operations

• Shadow experienced analysts on night shift
• Emergency response procedures
• Cross-shift communication protocols

Week 12: Final Integration

• Independent help desk operations (supervised)
• Final assessment
• Performance evaluation and transition planning

Success Criteria:

• Demonstrate proficiency in basic troubleshooting
• Complete required certification requirements
• Successfully handle service requests independently
• Show competency in report writing and analysis
• Understanding of shift rotation procedures

Each week includes:

• Hands-on training
• Mentorship sessions
• Progress evaluations and feedback

**(Length of training is based on candidate availability and training needs)
Additional Goals

• Introduction and integration to Veteran Alliance Network (HII Mission Technologies Veteran Resource Group).
• Employment offer discussions

Minimum Qualifications
Active-Duty Military ONLY within final 180 days of active-duty service. Applications accepted from transitioning military personnell within final 12 months of active-duty service. Education and Experience dependent on Program of Instruction.

• Transitioning US military service member with 2 years of relevant experience with Bachelors in related field; 0 years of relevant experience with Masters in related field; or High School Diploma or equivalent and 6 years relevant experience
• TS/SCI with CI Poly security clearance required

#LI-RM1
Preferred Qualifications

• Mode 1, 2,3, 5, or 6 certified
• Familiarity with AIRHANDLER and AIRHANDLER suite of systems
• Experience troubleshooting systems
• Next Generation Wireless Certification
• Raw signals processing, programming, or quantitative analysis experience
• Associate or bachelor's degree in mathematics, physics, statistics, engineering, or science

Physical Requirements
Must be able to operate in DOD Joint Operations Center / SCIF environment.
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.