ZipRecruiter

Log In

2

Remote Help Desk Jobs in Washington (NOW HIRING)

VivSoft Technologies LLC

Help Desk Analyst

Herndon, VA · On-site +1

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Remote, USA Clearance: Public Trust Type: Full Time, W2 Citizenship: U.S. Citizen About the Company We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... This position is not eligible for full-time remote work or for candidates located outside of the ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

next page

Showing results 1-20

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Washington

Remote Help Desk information

See Washington salary details

$14

$26

$38

How much do remote help desk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote help desk in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Remote Help Desk jobs in Washington? For Remote Help Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Washington look for? The top searched job categories for Remote Help Desk jobs in Washington are:
What cities in Washington are hiring for Remote Help Desk jobs? Cities in Washington with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Help Desk Analyst

Help Desk Analyst

VivSoft Technologies LLC

Herndon, VA • On-site, Remote

$21 - $28.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Title: Help Desk Analyst
Location: Remote, USA
Clearance: Public Trust
Type: Full Time, W2
Citizenship: U.S. Citizen
About the Company
We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.
Job Summary
We are seeking a motivated Help Desk Analyst to join our team to support a federal customer. This is an excellent opportunity for an early-career IT professional who enjoys solving technical issues, providing exceptional customer support, and working in a collaborative federal IT environment.
As a member of the Help Desk team, you will provide first-line technical support to users by diagnosing and resolving hardware, software, and system-related issues. You will work closely with the Program Manager, Business Process Specialists, and fellow Help Desk personnel to ensure timely resolution of incidents while delivering high-quality customer service.
Key Responsibilities
  • Provide technical support and troubleshooting assistance for users operating within the federal customer.
  • Diagnose and resolve hardware, software, network, and application-related issues in a timely and professional manner.
  • Respond to user inquiries and document incidents, requests, and resolutions using established ticketing systems.
  • Escalate complex technical issues to appropriate support teams when necessary.
  • Monitor assigned tickets to ensure timely resolution and adherence to service level agreements (SLAs).
  • Assist users with system access, account support, and application-related questions.
  • Support operational activities and contribute to maintaining a high level of customer satisfaction.
  • Collaborate with team members to identify recurring issues and recommend process improvements.
  • Maintain accurate documentation of troubleshooting procedures, resolutions, and knowledge articles.
  • Support shift operations and, when applicable, assist with team leadership or lead diagnostic activities.
Required Skills/Qualifications
  • U.S. Citizenship required.
  • Ability to obtain and maintain a Public Trust clearance.
  • Must possess an IT-II Non-Critical Sensitive (Tier 3) security clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 2 years of experience providing Help Desk or Technical Support services.
  • Experience supporting computer hardware, operating systems, and software applications.
  • Understanding of how software applications interact with computer hardware and operating systems.
  • Experience diagnosing and resolving technical issues in a customer support environment.
  • Relevant technical certification from a nationally recognized certification authority.
  • Excellent verbal communication, customer service, and problem-solving skills.
  • Ability to work independently while contributing effectively within a team environment.
Preferred Qualifications
  • Experience using Jira for incident and ticket management.
  • Experience supporting the Procurement Integrated Enterprise Environment (PIEE).
  • DoD 8570/8140 certification such as CompTIA Security+.
  • Scrum Master certification or experience working within Agile environments.
  • Previous experience serving as a Help Desk Lead, Shift Supervisor, or Lead Diagnostician.
Benefits
  • Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)
  • Life Insurance
  • Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
  • 401K Retirement Plan with employer match
  • Professional Development Training Reimbursement

Apply