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Remote Help Desk Jobs in Washington (NOW HIRING)

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Position Summary Aretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support ...

DLH

Help Desk Support Intern (Job 1369)

Bethesda, MD · Remote

$18/hr

Overview The Co-Op Intern provides responsive technical support for walk-in and desk-side requests, assists with configuring mobile devices for remote use, resolves incidents within SLAs, supports ...

TEKsystems

Service Desk Analyst

Catonsville, MD · Remote

$20 - $22/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with ... Monday - Thursday (In-Office) with Friday being Remote 1) 9am-6pm - 2 person Skills call center ...

TEKsystems

Service Desk Analyst

Catonsville, MD · Remote

$20 - $22/hr

Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with ... Monday - Thursday (In-Office) with Friday being Remote 1) 9am-6pm - 2 person Skills call center ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

The Helpdesk Technician Level II provides day to day support for the implementation ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

... Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation ... Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice 

Spatial Front, Inc.

Senior Project Manager

Bethesda, MD · Remote

$115K - $150K/yr

Oversee Help Desk operations (if applicable to assigned project) * Prepare and deliver weekly ... Flexible/remote * Salary Range: $115,000 - $150,000 annually * Benefits: SFI offers a comprehensive ...

Spatial Front, Inc.

Senior Project Manager

Bethesda, MD · Remote

$115K - $150K/yr

Oversee Help Desk operations (if applicable to assigned project) * Prepare and deliver weekly ... Flexible/remote * Salary Range: $115,000 - $150,000 annually * Benefits: SFI offers a comprehensive ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ... Related work experience in a technical help desk position. * Special non-commercial systems ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Washington

Remote Help Desk information

See Washington salary details

$14

$26

$38

How much do remote help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for remote help desk in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

Is it possible to get a remote help desk job?

Yes, remote help desk jobs are widely available and often require technical skills, customer service abilities, and familiarity with remote communication tools. Many companies offer remote positions that may require certifications like CompTIA A+ or ITIL, and they typically involve troubleshooting software, hardware, and network issues from a remote location.

What jobs pay $10,000 a month without a degree?

Remote Help Desk roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in this range often require advanced technical expertise, certifications, or experience in fields like software development, cybersecurity, or sales, which can sometimes be achieved without a traditional degree. Freelance consulting, sales, or technical support roles with high commissions or bonuses may also reach this income level.

How can I make 2000 a week working from home?

A remote help desk role can potentially pay $2,000 or more per week with high-level experience, specialized skills, and certifications such as CompTIA A+ or ITIL. Earning this income often requires working full-time, handling multiple clients, or providing premium support services, possibly including overtime or on-call work.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing help desk professionals to focus on more complex problems. However, AI does not fully replace help desk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support jobs like remote help desk positions.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Remote Help Desk jobs in Washington? For Remote Help Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Washington look for? The top searched job categories for Remote Help Desk jobs in Washington are:
What cities in Washington are hiring for Remote Help Desk jobs? Cities in Washington with the most Remote Help Desk job openings:
Remote Help Desk jobs near you

Service Desk Technician I

Terrestris LLC

Washington, DC • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required. This position is contingent upon contract award.
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Service Desk Technician I at Terrestris do?
As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients.
What does a typical day look like for a Service Desk Technician I?
You will:
  • Manage user accounts and provide day-to-day account administration support.
  • Troubleshoot desktops, laptops, 10Zig zero clients, mobile thin clients, and other workstation issues.
  • Install and configure hardware, software, and workstation operating systems.
  • Ensure systems remain current with approved configurations and security requirements.
  • Configure, maintain, and troubleshoot workstation peripherals and connected devices.
  • Respond to requests for assistance received through the Service Desk by telephone, ServiceNow, and walk-in inquiries.
  • Assess user issues through conversation, diagnostic techniques, and remote access tools.
  • Assign appropriate priorities to support requests based on business impact and urgency.
  • Dispatch or escalate complex incidents and service requests to Level II Technicians when necessary.
  • Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor.

What qualifications do you look for?
You might be the professional we're looking for if you have:
  • Authorization to work in the United States permanently without sponsorship.
  • Ability to obtain Public Trust Clearance.
  • A minimum of (2) years of IT Help Desk experience to Include Help Desk Administration and User Support.
  • Certification: CompTIA A+ Certification may be substitute for 1 year of experience.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
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