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Help Desk Internship Jobs in Washington (NOW HIRING)

Planet Aid, Inc.

Help Desk Technician

Elkridge, MD · On-site

$25/hr

Associate's degree or coursework in IT, Computer Science, or related field preferred * 0-1 year of experience in a help desk, customer service, or technical support role (internships count) * Basic ...

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Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve user experience and service efficiency. The ideal candidate will bring strong customer service ...

PLANET AID INC

IT Help Desk Technician

Elkridge, MD · On-site

$23 - $25/hr

Associate's degree or coursework in IT, Computer Science, or related field preferred * 0-1 year of experience in a help desk, customer service, or technical support role (internships count) * Basic ...

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All JobsHelp Desk JobsHelp Desk Internship JobsHelp Desk Internship Jobs in Washington

Help Desk Internship information

See Washington salary details

$11

$23

$37

How much do help desk internship jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk internship in Washington is $23.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $26.15 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Internship vs Help Desk Technician?

AspectHelp Desk InternshipHelp Desk Technician
Required CredentialsTypically pursuing or recently completed a related degree; no formal certification requiredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentEntry-level, training-focused, often in a corporate or IT support settingFull-time, operational support role in IT departments or service desks
Employer & Industry UsageInternships offered by companies for training; used as a stepping stoneStandard role in IT support across various industries

In summary, a Help Desk Internship is an entry-level, training-focused position for students or recent graduates, while a Help Desk Technician is a full-time role requiring more experience and certifications. Internships serve as a learning opportunity, whereas technicians provide ongoing technical support.

What are some typical challenges faced during a help desk internship, and how can interns effectively overcome them?

Help Desk interns often encounter challenges such as managing a high volume of support requests, troubleshooting unfamiliar technical issues, and communicating solutions to users with varying technical backgrounds. To overcome these hurdles, interns should prioritize tasks, actively seek guidance from experienced team members, and leverage available documentation and knowledge bases. Building strong communication skills and maintaining a positive, patient attitude can also help interns provide excellent customer service while gaining confidence in their technical abilities.

What is a help desk internship?

A Help Desk Internship is an entry-level position where interns assist with technical support tasks, helping users resolve hardware, software, and network issues. Interns typically work alongside experienced IT professionals to learn troubleshooting techniques and gain hands-on experience in customer service and technical problem-solving. This role is ideal for students or recent graduates looking to build foundational IT skills and explore a potential career in information technology.

What are the key skills and qualifications needed to thrive as a help desk intern?

To thrive as a Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting, and customer service, often supported by coursework in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and productivity software like Microsoft Office is commonly required. Strong communication skills, patience, and a willingness to learn help you stand out in this position. These skills ensure efficient technical support, positive user experiences, and successful contribution to IT teams.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Help Desk Internship jobs in Washington? For Help Desk Internship jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Help Desk Internship jobs in Washington look for? The top searched job categories for Help Desk Internship jobs in Washington are:
What cities in Washington are hiring for Help Desk Internship jobs? Cities in Washington with the most Help Desk Internship job openings:
Help Desk Internship jobs near you
Infographic showing various Help Desk Internship job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,105 per year, or $23.6 per hour.

Help Desk Technician

Planet Aid, Inc.

Elkridge, MD • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Join a mission-driven organization making a global impact! Planet Aid collects and recycles used textiles to protect the environment and support sustainable development in communities around the world.
This role provides first-line technical support to employees and reports directly to the Systems Administrator. We're looking for a go-getter who's comfortable wearing multiple hats, willing to get their hands dirty, and ready to travel to different company locations for hands-on work such as security camera and cabling installations. It's a great opportunity for someone early in their IT career to build foundational troubleshooting, customer service, and physical infrastructure skills in a supportive, fast-paced environment.
What You'll Do
Help Desk & IT Support Duties
  • Respond to help desk tickets, phone calls, and emails, providing timely and professional first-line technical support
  • Troubleshoot and resolve hardware, software, printer, and connectivity issues for desktops, laptops, and mobile devices
  • Set up new user accounts, workstations, and equipment, including software installation and configuration
  • Reset passwords and manage user access requests in accordance with company security policies
  • Document all support interactions, resolutions, and recurring issues in the ticketing system
  • Escalate unresolved or complex issues to Tier 2/3 IT staff with clear documentation
  • Maintain inventory of IT equipment, including tracking assignments and basic asset management
  • Assist with onboarding/offboarding of employees from an IT equipment and access standpoint
  • Provide basic support for common business applications (email, video conferencing, office software)
  • Follow up with users to confirm issue resolution and ensure satisfaction
  • Contribute to and help maintain the internal knowledge base of common issues and solutions

Field & Physical Installation Duties
  • Assist with the installation, setup, and basic maintenance of security cameras and related surveillance equipment
  • Assist with installation of network and low-voltage cabling, including running cable, mounting hardware, and basic wiring work
  • Travel to different company locations as needed to support installations, equipment setup, and on-site troubleshooting
  • Take initiative on hands-on physical tasks (mounting equipment, working in ceilings/closets, minor cable runs) - a willingness to "get your hands dirty" is essential

Schedule: Monday to Friday, 8:00 AM - 4:30 PM
Pay: $25/hr
Benefits: Health, vision, dental, life, AD&D, and 401k
Time Off: Paid vacation, sick leave, and 9 holidays
Requirements
Requirements
  • High school diploma or equivalent required; Associate's degree or coursework in IT, Computer Science, or related field preferred
  • 0-1 year of experience in a help desk, customer service, or technical support role (internships count)
  • Basic understanding of Windows and/or macOS operating systems
  • Familiarity with common business software (Microsoft Office/Google Workspace, email clients)
  • Strong communication skills and a customer-service mindset
  • Ability to explain technical concepts to non-technical users in a clear, patient manner
  • Strong problem-solving skills and attention to detail
  • Ability to prioritize and manage multiple support tickets simultaneously
  • Comfortable performing physical work such as installing cabling, mounting equipment, and working with tools
  • Valid driver's license required; ability and willingness to travel to different company locations
  • Ability to lift and move IT and installation equipment (up to 40 lbs), including working with ladders and in tight spaces (ceilings, closets, wiring runs)

Preferred:
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Management)
  • Basic knowledge of networking concepts (Wi-Fi, VPN, TCP/IP basics)
  • Experience supporting Active Directory / Microsoft 365 environments

Apply