ZipRecruiter

Log In

1

Help Desk Associate Jobs in Washington (NOW HIRING)

TIAG

Help Desk Technician

Fort Belvoir, VA

$22.50 - $30.50/hr

TIAG is now hiring a Help Desk Associate to join our team at Fort Belvoir, supporting the A.T. Augusta Military Medical Center (Formerly known as Fort Belvoir Community Hospital). This position ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first ... Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first ... Five (5) years with an Associate's Degree or seven (7) years' experience may be substituted for the ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

OR(2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...

Leidos

Help Desk Manager

Manassas, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Sterling, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Reston, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Falls Church, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

OR (2) years of Help Desk experience with an Associates OR (3) years' experience with a High School Diploma. * Required Security Clearance: TS/SCI with Full Scope Poly. * Candidate must have a DoD ...

Leidos

Help Desk Manager

Springfield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Leidos

Help Desk Manager

Merrifield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

NVR, Inc.

Help Desk Technician

Reston, VA · On-site

$20.75 - $28/hr

NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA At ... Preferred: o Associate's or Bachelor's degree in IT or a related field o Microsoft Certification ...

Leidos

Help Desk Manager

Herndon, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA ...

Metova Federal

Help Desk Engineer

Annapolis Junction, MD · On-site

$90K - $130K/yr

AWS Certified Solutions Architect (Associate), VMware VCP-Cloud, and similar certifications ... help desk operations. * Possess strong written and verbal communication skills to collaborate ...

next page

Showing results 1-20

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Washington

Help Desk Associate information

See Washington salary details

$16

$24

$37

How much do help desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for help desk associate in Washington is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.21 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Help Desk Associate jobs in Washington? For Help Desk Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Washington look for? The top searched job categories for Help Desk Associate jobs in Washington are:
What cities in Washington are hiring for Help Desk Associate jobs? Cities in Washington with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Help Desk Technician

Help Desk Technician

TIAG

Fort Belvoir, VA

$22.50 - $30.50/hr

Full-time

Posted 28 days ago

Job description

TIAG is now hiring a Help Desk Associate to join our team at Fort Belvoir, supporting the A.T. Augusta Military Medical Center (Formerly known as Fort Belvoir Community Hospital).

This position requires that the candidate hold a Secret security clearance, so the candidate must be a US Citizen or Naturalized Citizen. This is an on-site position at Fort Belvoir Community Hospital. 

Position Responsibilities:

  • Use a ticket tracking system such as ServiceNow to access assigned tickets and close them. 
  • Perform computer troubleshooting and setup process requiring multiple detailed processes and procedures.
  • Write/document detailed troubleshooting results in help desk ticket tracking.
  • Pull computer/server log files and send them to Tier 3 support for further diagnosis.
  • Multi-task 3-5 concurrent computer support activities with detailed processes.
  • Recall from memory in a timely manner established computer support techniques.
  • As needed, perform troubleshooting for computer break-fix processes and software upgrades.
  • Provide exceptional customer service by actively listening to user issues, demonstrating empathy, and delivering clear and concise solutions in a timely manner.
  • Maintain a positive and professional demeanor while interacting with users across various communication channels (phone, email, chat, in-person), ensuring a high level of customer satisfaction.
  • Entry-level experience with remote access software, Office Automation Software Suites, and knowledge of Operating Systems and Networking.
  • Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management.
  • Experience working with PC software and troubleshooting
  • An understanding of the military community is an added plus
  • Ability to obtain a Secret Clearance
  • Strong PC software and troubleshooting skills
  • Experience using Windows 10 and Microsoft Office 2010 Products
  • CompTIA Security+
  • CompTIA A+ cert OR other Windows Environment Certification required to start

TIAG is an equal opportunity employer and federal contractor or subcontractor.  Consequently, the parties agree that, as applicable, they will abide by the requirements of 41 CFR 60-1.4(a), 41 CFR 60-300.5(a), and 41 CFR 60-741.5(a)  and employment decisions shall be based solely on merit and without regard disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status.  The parties also agree that, as applicable, they will abide by the requirements and may be subject and required to take action pursuant to the following laws and accompanying regulations:


The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended (and its implementing regulations at 41 C.F.R. 60-300);
Section 503 of the Rehabilitation Act of 1973, as amended (and its implementing regulations at 41 C.F.R 60-741); and 
Executive Order 13496 (and its implementing regulations at 29 C.F.R. part 471, Appendix A to Subpart A).

Apply