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Help Desk Associate Jobs in Washington (NOW HIRING)

Dexian

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops ... Associates Degree with a minimum of 5 years relevant experience. Certification Requirements:

Three Saints Bay, LLC

Help Desk Technician I

Manassas, VA · On-site

$18.75 - $25.25/hr

Required : • 1-2 years of IT support, help desk, or customer-facing technical experience ... • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

... Help Desk Tech with a specialization in Linux ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Gold's Gym

Front Desk Associate

Capitol Heights, MD

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

L3HHCM20

Senior Associate, IT Help Desk

Herndon, VA

$19 - $25.75/hr

Job Title: Senior Associate, Engineering Services Job Code: 37391 Job Location: Herndon, VA Job ... This full-time, on-site role requires serving as a key Service Desk team member who provides ...

Gold's Gym

Front Desk Associate

Crofton, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Crofton, MD

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$10.10 - $10.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

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Help Desk Associate information

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$16

$24

$37

How much do help desk associate jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for help desk associate in Washington is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.21 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Help Desk Associate jobs in Washington? For Help Desk Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Washington look for? The top searched job categories for Help Desk Associate jobs in Washington are:
What cities in Washington are hiring for Help Desk Associate jobs? Cities in Washington with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Help Desk Specialist - Level 2

Help Desk Specialist - Level 2

Stratum Networks

Annapolis Junction, MD

$74K - $101K/yr

Other

Medical, Retirement, PTO

Posted 14 days ago

Job description

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Help Desk Specialist 2who would support one of our clients located in the Annapolis Junction, MD area.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.

RESPONSIBILITIES:
Provides support 365 days a year. Shifts are rotating, 4 days a week, 10 hours a day. Shifts are 6am - 4pm and 12pm to 10pm. Help Desk support as defined by first response/Tier 1 support.

As our Help Desk Specialist 2, your day-to-day responsibilities could include:
  • Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts
  • Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgment to the end user validating receipt of the ticket
  • If possible, resolve ticket, communicate resolution to the end user and obtain customer sign-off before closing ticket. If unable to resolve thoroughly document ticket with actions taken in an attempt to resolve and escalate ticket in accordance with
  • Assist users with account creation, accessing and using IT systems
  • Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes
  • Analyze, log and track issue and problem tickets related to Intel ink application
  • Compile and organize data for monthly status reports
  • Provide trend analysis and metrics to the Government based on gathering data and monthly status reports
  • Provide daily written and oral communications, make recommendations for improving documentation
  • Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement
  • Update and maintain the Help Desk Handbook to stay consistent with current processes and procedures
  • Provide recommendation to the Government on issues/problems identified and reported in trend analysis
  • Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets
Provides 365 days, 4 days a week, 10 hour a day shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 and 2 support.
Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users

Provide health and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
Document and communicate outage information to co-workers and customers
Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
Document all communications in a ServiceNow ticket system, escalate tickets as needed
Provide basic instructions on how to use services to both external and internal customers
Troubleshoot customer accounts and users' ability to logon to the collaboration environment
IMPORTANT: DoD 8570 Compliance with IAT level 1 is required.
Salary: $74k - $101k depending on experience and contract.
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays. Eligible for health care (single and family) immediately. 401(k) plan with employer match available.

REQUIREMENTS:
  • Three (3) years of Help Desk experience.
  • Bachelor's Degree in a Business, Technical or Math related field OR Five (5) years' experience with an Associate's Degree OR Seven (7) years' experience may be substituted for the Bachelor's Degree.
  • TS/SCI with Polygraph.
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.
Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran's status, or any other classification as required by applicable law.

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