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Help Desk Associate Jobs in Washington (NOW HIRING)

NuAxis LLC

Help Desk Specialist I

Washington, DC · On-site

The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on ... Associate degree in IT, Computer Science, or related field (preferred but not required) Technical ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD

$20 - $27.25/hr

Associate's degree in a related field or equivalent experience. * 2+ years of experience in help desk, technical support, or customer service roles. * Strong communication and interpersonal skills.

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Crofton, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Gold's Gym

Front Desk Associate

Glen Burnie, MD · On-site

$10.10 - $10.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues ... Required : • Associate's degree. Can be substituted with 2+ years of relevant experience. • 3+ ...

Gold's Gym

Front Desk Associate

Bowie, MD · On-site

$11.75/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Gold's Gym will continue to change lives by helping people reach their individual potential. Join ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

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Help Desk Associate information

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$16

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$37

How much do help desk associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for help desk associate in Washington is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $27.21 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Washington? The most popular types of Help Desk jobs in Washington are:
What are popular job titles related to Help Desk Associate jobs in Washington? For Help Desk Associate jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Washington look for? The top searched job categories for Help Desk Associate jobs in Washington are:
What cities in Washington are hiring for Help Desk Associate jobs? Cities in Washington with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $50,568 per year, or $24.3 per hour.

Help Desk Specialist I

NuAxis LLC

Washington, DC • On-site

Other

Posted 16 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position.
Job Summary:
The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training.Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users
Essential Functions:
The Help Desk Specialist's activities include but are not limited to:
  • Provide 24x7x365 coverage for all Tier I customer-related issues.
  • Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.
  • Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat).
  • Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
  • Escalate issues reported by WMATA's VIPs
  • Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion.
  • Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
  • Escalate to other support entities when an issue requires a higher level of technical skills.
  • Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
  • Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base.
  • Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets.

Qualifications:
Education
  • High school diploma or GED (minimum requirement)
  • Associate degree in IT, Computer Science, or related field (preferred but not required)

Technical Skills
  • Basic understanding of computer hardware (e.g., desktops, laptops, peripherals)
  • Familiarity with operating systems
  • Windows (most common)

Understanding of troubleshooting steps, including:
  • Software installation / uninstallation
  • Password resets
  • Network connectivity issues
  • Printer issues

Knowledge of common applications, such as:
  • Microsoft 365 (Outlook, Word, Teams, OneDrive)
  • Web browsers
  • VPN clients

Customer Service Skills
  • Strong communication skills
  • Ability to explain technical issues in simple, clear language
  • Patience and professionalism
  • Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience

Soft Skills
  • Problem-solving mindset
  • Attention to detail
  • Ability to follow standard operating procedures (SOPs)
  • Organizational skills and ability to document tickets clearly

Experience
  • 0-1 year of IT + basic technical competency

Preferred Qualifications:
Certifications (Often Preferred, Not Required)
  • CompTIA A+ - the most recognized entry-level IT certification
  • CompTIA IT Fundamentals (ITF+) - great for beginners
  • Microsoft 365 Certified: Fundamentals - helpful for MS-based environments
  • HDI Customer Service Representative - customer support-specific credential

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE

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