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Remote Sap Help Desk Support Jobs in Washington (NOW HIRING)

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · Remote

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 ...

EffOne Technologies

Be Seen First

SAP Consultant

Arlington, VA · Remote

$40 - $42/hr

This role drives user adoption, reduces support tickets, and improves employee productivity by ... Lower help-desk requests by giving users clear, real-time help right on their screens. * Strong ...

System One

Help Desk Specialist

Vienna, VA · Remote

$20 - $25/hr

Hybrid - onsite and remote Hours: M-F 8am-4:30pm No Clearance but full background check to include ... Provide support via web queues, outbound interactions, and emails * Leverage resources to resolve ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

Familiarity with help desk ticketing systems and remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its ...

Hirekeyz Inc

SAP Analyst FM

Washington, DC · Remote

Remote (but no West Coast) Duration: Long Term Contract Provides expert level business process ... Working knowledge of a Help Desk I/T Support System and Metrics Reporting. * Management of SAP ...

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Remote Sap Help Desk Support information

What is the difference between Remote Sap Help Desk Support vs Remote SAP Basis Administrator?

AspectRemote Sap Help Desk SupportRemote SAP Basis Administrator
CertificationsITIL, SAP Help Desk certificationsSAP Basis certifications, SAP Certified Technology Associate
Work EnvironmentHelp desk, support tickets, troubleshooting end-usersSystem administration, database management, SAP system configuration
Employer & Industry UsageIT support companies, corporate IT departmentsLarge enterprises, SAP consulting firms
Search & Comparison IntentYesLess common

Remote SAP Help Desk Support primarily focuses on assisting end-users with SAP-related issues through support tickets and troubleshooting. In contrast, Remote SAP Basis Administrators handle system configuration, database management, and overall SAP system health. While both roles require SAP knowledge, Help Desk Support emphasizes user assistance, whereas Basis Administration involves technical system management.

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The most popular types of Sap Help Desk Support jobs in Washington are:

What are popular job titles related to Remote Sap Help Desk Support jobs in Washington?

For Remote Sap Help Desk Support jobs in Washington, the most frequently searched job titles are:

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Cities in Washington with the most Remote Sap Help Desk Support job openings:

Remote Sap Help Desk Support jobs near you
Infographic showing various Remote Sap Help Desk Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Application Help Desk Support Specialist

Hathiant

Herndon, VA • Remote

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Application Help Desk Specialist


Location:  Remote
Job:  T1 Help Desk Specialist
Schedule: Full-time
Shift: Day Job


Hathiant is seeking qualified professionals to support the Information Technology Services program for the U.S. Department of Housing and Urban Development. The successful candidate will provide front-line user support for a HUD application, assisting users with login and access issues, account-related questions, system navigation, and other application support needs.


    Responsibilities

    The candidate will be responsible for activities that may include:

    • Providing Tier 1 help desk and user support for a HUD application and its end users.
    • Troubleshooting login, authentication, password, account access, and user-profile issues.
    • Assisting users with system navigation, application functionality, and general questions regarding use of the system.
    • Guiding users through troubleshooting and resolution steps using clear, professional, and non-technical language.
    • Identifying whether reported issues are related to user access, application functionality, data, configuration, or another technical component.
    • Resolving routine support requests and escalating more complex application or technical issues to the appropriate development, system administration, security, or Tier 2/Tier 3 support teams.
    • Creating, updating, and managing incidents and service requests in the designated ticketing system.
    • Accurately documenting user issues, troubleshooting performed, resolutions, and escalation details.
    • Tracking open support requests and following up with users through resolution.
    • Identifying recurring user issues and contributing to FAQs, knowledge-base articles, troubleshooting guides, and other user-support documentation.
    • Assisting users with understanding system processes, requirements, and available functionality.
    • Supporting user account provisioning, access requests, and account maintenance processes, as applicable.
    • Communicating system issues, outages, known problems, and resolutions to users as directed.
    • Coordinating with technical and functional teams to help investigate and resolve application-related issues.
    • Providing professional, responsive, and customer-focused support while meeting established service-level and response-time requirements.


    Education and Experience

    • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, or a related field preferred. Relevant professional experience may be considered in lieu of a degree.
    • 3–5 years of experience in help desk, application support, customer support, technical support, or a related role preferred.
    • Experience supporting users of web-based applications or enterprise systems.
    • Experience troubleshooting user login, account access, authentication, and application-related issues.
    • Experience working with help desk, ticketing, or IT service management systems.
    • Strong customer service and communication skills, including the ability to work effectively with both technical and non-technical users.
    • Strong analytical and problem-solving skills with the ability to identify, troubleshoot, and appropriately escalate user issues.
    • Ability to clearly document support requests, troubleshooting activities, and resolutions.
    • Ability to manage multiple user requests and priorities in a customer-focused support environment.


    Preferred Qualifications

    • Previous experience supporting a Federal Government application or Federal agency users.
    • Experience supporting applications with role-based access controls or user account management processes.
    • Familiarity with authentication technologies such as Login.gov, multi-factor authentication, or similar identity-management solutions.
    • Experience developing or maintaining FAQs, knowledge-base articles, user guides, or other support documentation.
    • Familiarity with ITIL-based incident and service-request management processes.
    • Experience supporting users through email, phone, virtual meetings, or ticket-based support channels.