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Desktop It Support Jobs in Washington (NOW HIRING)

IMTAS

Mid Level IT Specialist

Washington, DC · On-site

Description This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both ...

IMTAS

Mid Level IT Specialist

Washington, DC

This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a ...

Umd

IT Desktop Support Coordinator

College Park, MD · On-site

$79K - $94K/yr

The University of Maryland Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team. As a member of the Enterprise Desktop team, this ...

New

Cherry Bekaert

IT Support Tech

Annapolis, MD · On-site

$21.25 - $29.25/hr

IT Support Technician Annapolis Junction, MD | On-Site (4 Days In Office, 1 Day Remote) | Full-Time ... Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and mobile devices.

Usmd

IT Desktop Support Coordinator Lead

College Park, MD · On-site

$116.16 - $139.39/hr

## IT Desktop Support Coordinator LeadApplylocations: University of Maryland College Parktime type: Full timeposted on: Posted Todayjob requisition id: JR104525# ** Summary** SUMMARY This position is ...

Mindlance

Desktop Support

Washington, DC · On-site

Technician Standard II - IT Coordinator Duration: 5 Months - Long Term Location: Washington, DC ... Provide technical support to Client-managed desktops, laptops with docking stations and mobile ...

Global Strategy Group

IT Support Engineer

Washington, DC · On-site

We are seeking an IT Support Engineer to join the Information Technology team. This role serves as ... Install, configure, and maintain standard desktop software and hardware. * Maintain accurate asset ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Provide desktop, peripheral, and user access support for office personnel, resolving hardware ...

KBR

IT Support Technician

Chantilly, VA · On-site

$123K - $151K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Provide desktop, peripheral, and user access support for office personnel, resolving hardware ...

ECPI University

IT Support

Manassas, VA · On-site

$47K - $55K/yr

The IT Support role helps support users with a wide range of desktop operating systems, applications, and mobile devices, plus network, virus, malicious software, and hardware support issues.

KBR

IT Support Technician

Chantilly, VA · On-site

$149K - $182K/yr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Provide desktop, peripheral, and user access support for office personnel, resolving hardware ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Washington

Desktop It Support information

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Washington?

For Desktop It Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Washington look for?

The top searched job categories for Desktop It Support jobs in Washington are:

What cities in Washington are hiring for Desktop It Support jobs?

Cities in Washington with the most Desktop It Support job openings:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Mid Level IT Specialist

IMTAS

Washington, DC • On-site

Full-time

Re-posted 24 days ago

Job description

Description
This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a professional level using standard techniques, concepts and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research and apply solutions.
Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
POSITION REQUIREMENTS
  • Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
  • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
  • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
  • Prepare progress/status reports and submit to team leads as required.
  • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone, electronic communications, or in person.
  • Prepare equipment for reuse or surplus of property actions.
  • Provide technical support for customers assigned to remote locations as required.
  • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
  • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
  • Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.

EXPERIENCE/EDUCATION
Required: - Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
IT Certifications applicable to desktop and mobile computer support desired
Experience providing excellent customer service
Required:
Bachelor's degree in discipline and one year of experience or 5 years of equivalent experience
TS clearance required.
Preferred- IT Certifications applicable to desktop and mobile computer support desired
Full-Time/Part-Time
Full-Time
Location
Washington, DC
This position is currently accepting applications.

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