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Remote Desktop Support Manager Jobs in Washington

NTT DATA

IT Desktop Support Technician II

Arlington, VA · On-site +1

Installs devices as part of managed services, while handling asset disposition per government ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

NTT America

IT Desktop Support Technician II

Arlington, VA · On-site +1

$84.22K - $126.32K/yr

Installs devices as part of managed services, while handling asset disposition per government ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43.10K - $54.10K/yr

... manage time effectively. CGI Federal is growing its high-performance team whose members share a ... Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Manage user accounts, access permissions, and perform special administrative tasks while ...

ManTech International

Remote Support Technician Lead

Mclean, VA · On-site +1

$44.50K - $57.60K/yr

Manage 24x7 IT service desk operations, including staffing, scheduling, and shift coverage, while ... Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging ...

Sodexo

Operations Support Manager

Gaithersburg, MD · Remote

This is a remote position with travel expected at 75% What You'll Do * Support new branch openings ... We do this by providing food service, catering, facilities management, and other integrated ...

Kasmo Global

Desktop Technician

Herndon, VA · On-site +1

$50/hr

Contract: Contract Onsite or Remote/Time Zone: Onsite If onsite, address they will be working at ... Get it out to the desktop * Configuration setting up an assembly line to get the PC's out * Pretty ...

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Remote Desktop Support Manager information

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What does a Remote Desktop Support Manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

How to make 1000 a week remote?

A Remote Desktop Support Manager can increase earnings by taking on multiple clients, offering specialized support, or working for companies that pay higher rates for remote IT management. Building strong technical skills, certifications, and efficient scheduling can help maximize weekly income to reach or exceed $1,000. Consistent performance and expanding your client base are key factors in achieving this goal.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Washington? For Remote Desktop Support Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Washington look for? The top searched job categories for Remote Desktop Support Manager jobs in Washington are:
What cities in Washington are hiring for Remote Desktop Support Manager jobs? Cities in Washington with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

IT Desktop Support Technician II

Sierra Systems, An Ntt Data Company

Arlington, VA • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

IT Desktop Support Technician II

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Desktop Support Technician II to join our team in Arlington, Virginia (US-VA), United States (US).

Job Summary: The PEVS/MACD Specialist provides specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions. Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels. Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices. Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites.

Job Duties:

  • Expertise in hardware maintenance and diagnostics for PEVS systems
  • Proficiency in Tier 2 troubleshooting and repair
  • Familiarity with warranty management
  • Strong problem-solving skills
  • Experience with MACD (Move, Add, Change, Delete) processes
  • Excellent customer service and communication skills

Basic Qualifications:

  • Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons.
  • Bachelor's degree, One-and-one-half (1.5) years of additional experience can substitute for one (1) year of a typical degree program.
  • Ability to obtain a Public Trust

About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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