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Remote Desktop Support Manager Jobs in Washington

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

... manage time effectively. CGI Federal is growing its high-performance team whose members share a ... Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

... remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and ... Manage user accounts, access permissions, and perform special administrative tasks while ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

$110K/yr

You\'ll manage a team of Customer Support Representatives, own SLAs and escalations, and take ... Fully remote work, with a thriving company culture * Robust medical, dental, and vision plans ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...

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Remote Desktop Support Manager information

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Washington?

For Remote Desktop Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Manager jobs in Washington look for?

The top searched job categories for Remote Desktop Support Manager jobs in Washington are:

What cities in Washington are hiring for Remote Desktop Support Manager jobs?

Cities in Washington with the most Remote Desktop Support Manager job openings:

Remote Desktop Support Manager jobs near you

Desktop Installation Technician

Global Enterprise Services, LLC

Fort Belvoir, VA • Remote

$55K - $70K/yr

Full-time

Posted 26 days ago

Job description

Desktop Installation Technician

*****Short Term Assignment April 15, 2026 - October 31, 2026*****This could be a little longer.

We are seeking a skilled and motivated Desktop Installation Technician to join our IT team. The successful candidate will be responsible for the installation, configuration, and maintenance of desktop computers, peripherals, and software for our employees. This role is crucial in ensuring our team has the technology they need to be productive and successful.

Responsibilities:

  • Install, configure, and upgrade desktop computers, laptops, printers, and other peripherals.
  • Install and configure operating systems (primarily Windows) and various software applications.
  • Troubleshoot and resolve hardware and software issuesin a timely manner.
  • Perform network troubleshooting and connectivity support.
  • Provide technical support and training toend-users.
  • Document all work performed in our help desk ticketing system.
  • Maintainan inventoryof all IT assets.
  • Assistwith the setup of new workstations.

Required Qualifications

  • Mustpossessan active DoD Top Secret/SCI security clearance.
  • Proven experience as a Desktop Support Engineer, IT Technician, or similar role.
  • Strong knowledge of computer hardware, software, and peripherals.
  • Experience withinstalling internal computer components (e.g., RAM, hard drives, video cards) and their corresponding drivers.
  • Experience with KVM switches and setting up multi-monitor configurations.
  • Experience with Windows operating systems (Windows 10, Windows 11).
  • Familiarity with basic network protocols (TCP/IP, DHCP, DNS).
  • Excellent troubleshooting and problem-solving skills.
  • Strong communicationand customer service skills.
  • Ability to work independently and as part of a team.

Desired Qualifications

  • Experiencewith remote desktop support tools.
  • Knowledge of ITIL practices.