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Remote Desktop Support Manager Jobs in Washington

Inovalon

Senior Systems Development Engineer L4

Bowie, MD · Remote

$100K - $138K/yr

Develop, gather, and leverage metrics to manage cloud-based infrastructure to drive automation ... Strong understanding about AD(Active Directory) , GPO (Group Policy Object), RDS(Remote Desktop ...

Intuit

High Value Partner Support Specialist

Annapolis, MD · Remote

$35 - $47.50/hr

... Desktop. As an Accountant Service and Support Representative, you will be the trusted expert and ... Project Management: Utilize strong project management skills to oversee specific customer ...

New

Revel Staffing

IT Support Supervisor

Mount Vernon, VA · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

HMG Careers

Sales Manager Remote

Sterling, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Falls Church, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Laurel, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Seat Pleasant, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Annapolis, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Annandale, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Hyattsville, MD · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Manassas, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Merrifield, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Fairfax, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Burke, VA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Washington

Remote Desktop Support Manager information

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Washington?

For Remote Desktop Support Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Manager jobs in Washington look for?

The top searched job categories for Remote Desktop Support Manager jobs in Washington are:

What cities in Washington are hiring for Remote Desktop Support Manager jobs?

Cities in Washington with the most Remote Desktop Support Manager job openings:

Remote Desktop Support Manager jobs near you

IT Help Desk Specialist

Lawelawe Technology Services, Inc

Alexandria, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Provide on-site technical support to end users, including troubleshooting and resolving hardware, software, and network issues

  • Manage and maintain IT inventory, including lifecycle tracking, audits, and coordinating hardware repairs and warranty services

  • Document support procedures, update help desk tickets, and communicate status updates to users and IT team leadership

Job description

About Us
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
Your Role
A tech-savvy problem solver with a customer-first mindset. You have solid experience in IT support and are comfortable working in high-demand environments where reliability and responsiveness are essential. You are passionate about helping others, skilled at troubleshooting both software and hardware, and detail-oriented when it comes to maintaining inventory and documenting solutions. You thrive in team settings, but can work independently. You're also confident providing in-person support and have a strong understanding of IT asset management, networking, and help desk systems.
How You Will Make an Impact
You will provide direct, on-site technical support to end users, helping maintain operational continuity and a high level of user satisfaction. You will troubleshoot systems, manage IT inventory, perform installations, and ensure accurate documentation and lifecycle tracking of all IT assets. Your work ensures the client's IT environment remains secure, reliable, and responsive to user needs
Key Responsibilities
  • Install, configure, and update hardware and software for end users
  • Respond to user support tickets and resolve issues related to software, hardware, networking, and system access
  • Perform desk-side support and coordinate with internal/external IT teams as needed
  • Monitor and manage IT inventory, ensuring proper lifecycle management and usage tracking
  • Provide informal user training and troubleshooting tips to improve end-user experience
  • Support and troubleshoot local network issues, including VPN and wireless connections
  • Maintain accurate technical documentation, including FAQs and support procedures
  • Manage and update help desk tickets in the organization's ticketing system
  • Conduct regular physical and system-based inventory audits
  • Coordinate with vendors for hardware repair and warranty services
  • Maintain a spare parts inventory to support mission-critical hardware availability
  • Communicate status updates effectively with users and IT team leadership
  • Perform other IT-related duties as required to support overall mission objectives

Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience providing end-user technical support
  • Proficiency in operating systems (Windows/macOS), hardware (laptops, desktops, printers), and common applications
  • Strong experience using help desk ticketing systems and remote support tools
  • Familiarity with inventory management best practices and tools
  • Ability to work independently and provide desk-side support in an on-site environment
  • Excellent interpersonal, communication, and customer service skills
  • Must be a US citizen--verification required

Bonus Points If
  • Industry-recognized certifications in IT support, networking, or service management (e.g., CompTIA A+/Network+, Microsoft Certified, ServiceNow Certified System Administrator, ITIL Foundation, or equivalent)
  • Experience supporting IT operations in a Federal government or enterprise environment
  • Familiarity with ServiceNow or other IT Service Management (ITSM) platforms
  • Working knowledge of network fundamentals, cybersecurity best practices, and asset management systems

Why You'll Love Working Here
  • Medical, dental, and vision coverage
  • 401(k) with company match
  • Paid time off (separate from 11 federal holidays)
  • Remote,Hybrid, and Onsite work
  • Career development and training opportunities
  • Mission-driven, community-focused work
  • And much more!

Join Our Team
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients.
Ready to Apply?
We're looking for self-starters who own their work and don't back down from challenges. If you're ready to bring your best and make a real impact, we want to hear from you.
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
We are committed to fair and equitable compensation practices and are transparent about our pay structures. Our pay transparency efforts are aligned with state laws and regulations to ensure compliance and promote pay equity.

Apply