Perform remote installation and troubleshooting of workstations and peripherals, including desktops ... management (MDM) . * Experience supporting VPN technologies , remote access tools, and PIV/smart ...
Perform remote installation and troubleshooting of workstations and peripherals, including desktops ... management (MDM) . * Experience supporting VPN technologies , remote access tools, and PIV/smart ...
Windows and macOS device management and desktop support; endpoint security and compliance controls ... This is a fully remote position, and all provisioning, administration, and support are performed ...
Quick apply
Windows and macOS device management and desktop support; endpoint security and compliance controls ... This is a fully remote position, and all provisioning, administration, and support are performed ...
Perform remote installation and troubleshooting of workstations and peripherals, including desktops ... management (MDM).Experience supporting VPN technologies, remote access tools, and PIV/smart card ...
Quick apply
Perform remote installation and troubleshooting of workstations and peripherals, including desktops ... management (MDM).Experience supporting VPN technologies, remote access tools, and PIV/smart card ...
Jr. Azure Technician
Mclean, VA · Remote
$22 - $30.25/hr
Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...
Quick apply
Jr. Azure Technician
Mclean, VA · Remote
$22 - $30.25/hr
Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...
Jr. Azure Technician
Mclean, VA · On-site +1
$21.75 - $29.75/hr
Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...
Jr. Azure Technician
Mclean, VA · On-site +1
$21.75 - $29.75/hr
Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...
At least one (1) year experience with Windows desktop support. At least two (2) years experience ... Experience as a remote worker demonstrating time management and self discipline. PHYSICAL ...
At least one (1) year experience with Windows desktop support. At least two (2) years experience ... Experience as a remote worker demonstrating time management and self discipline. PHYSICAL ...
Desktop Endpoint Engineer
Washington, DC · Remote
$45 - $50/hr
Hybrid 3 days onsite / 2 days remote in Washington, DC Our client seeks a Level 3 Desktop Endpoint ... registry, and remote support. * Working knowledge of macOS enterprise support and management.
Quick apply
Desktop Endpoint Engineer
Washington, DC · Remote
$45 - $50/hr
Hybrid 3 days onsite / 2 days remote in Washington, DC Our client seeks a Level 3 Desktop Endpoint ... registry, and remote support. * Working knowledge of macOS enterprise support and management.
Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... and management * Provides support in 7 states as well as full-time resources in Kuwait and ...
Utilize Microsoft Remote Desktop (RDP) and CA Remote to install/configure software and troubleshoot ... and management * Provides support in 7 states as well as full-time resources in Kuwait and ...
Experience Remote Assistance and Remote Desktop Some of your day-to-day activities will include: * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and ...
Experience Remote Assistance and Remote Desktop Some of your day-to-day activities will include: * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and ...
Experience Remote Assistance and Remote Desktop Some of your day-to-day activities will include: * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and ...
Quick apply
Experience Remote Assistance and Remote Desktop Some of your day-to-day activities will include: * Provides technical support and troubleshooting to network, desktop, and/or systems hardware and ...
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Quick apply
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Quick apply
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Quick apply
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Quick apply
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Quick apply
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Quick apply
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Quick apply
Desktop Governance Analyst
Vienna, VA · Remote
$23.75 - $32/hr
Hybrid - onsite and remote Responsibilities * Support governance, risk, and compliance activities ... Build effective relationships with team members, management, business partners, and key ...
Helpdesk Specialist Tier II
Fort Belvoir, VA · Remote
$55K - $67K/yr
The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ... Experience with Office 365, remote desktop applications, and experience with Windows Server and ...
Quick apply
Helpdesk Specialist Tier II
Fort Belvoir, VA · Remote
$55K - $67K/yr
The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management ... Experience with Office 365, remote desktop applications, and experience with Windows Server and ...
Azure Virtual Desktop (AVD) Engineer - Cleared (Polygraph)
Reston, VA · Remote
$160K - $190K/yr
... and manage their data. As an Azure Virtual Desktop (AVD) Engineer supporting TrueTandem ... This position supports the modernization of sensitive customer environments, enabling secure remote ...
Azure Virtual Desktop (AVD) Engineer - Cleared (Polygraph)
Reston, VA · Remote
$160K - $190K/yr
... and manage their data. As an Azure Virtual Desktop (AVD) Engineer supporting TrueTandem ... This position supports the modernization of sensitive customer environments, enabling secure remote ...
Virtual Desktop Engineer
Washington, DC · On-site +1
$150K - $160K/yr
... support of enterprise Citrix Virtual Apps and Desktops environments. This senior-level role ... Establish standards for image management, application delivery, and security within the VDI ...
Virtual Desktop Engineer
Washington, DC · On-site +1
$150K - $160K/yr
... support of enterprise Citrix Virtual Apps and Desktops environments. This senior-level role ... Establish standards for image management, application delivery, and security within the VDI ...
Remote Desktop Support Manager information
What does a remote desktop support manager do?
A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are the key skills and qualifications needed to thrive as a remote desktop support manager?
To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.
What are some common challenges faced by remote desktop support managers and how can they be addressed?
Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.
What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?
| Aspect | Remote Desktop Support Manager | Remote Desktop Support Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center Analyst, ITIL | CompTIA A+, Microsoft Certified: Modern Desktop Administrator |
| Work Environment | Supervises support teams, manages workflows, oversees support operations | Provides technical support, troubleshoots remote desktop issues, assists end-users |
| Industry Usage | IT support departments, managed service providers | IT help desks, technical support centers |
The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.
What are popular job titles related to Remote Desktop Support Manager jobs in Washington?
For Remote Desktop Support Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Washington look for?
The top searched job categories for Remote Desktop Support Manager jobs in Washington are:
What cities in Washington are hiring for Remote Desktop Support Manager jobs?
Cities in Washington with the most Remote Desktop Support Manager job openings:
Full-time
Re-posted 17 days ago
Job description
Help Desk Specialist II (Tier 2 – Advanced Support)
CBP Technology Service Desk (TSD)
Location: Remote
Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)
Employment Type: Fulltime
Clearance Requirement: CBP Background Investigation (Unclassified)
Position Summary
Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.
What You'll Do
- Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
- Perform advanced remote troubleshooting for:
- Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
- Email services and Microsoft Outlook
- Personal Identity Verification (PIV) card authentication
- Remote VPN access (GlobalProtect and Zscaler)
- Remote access via DHS Workplace (WaaS)
- Microsoft Office products
- Windows OS and Active Directory
- Remote software installations
- Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
- Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
- Answer ≥80% of transferred calls and chats within 60 seconds.
- Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
- Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
- Install approved software using Governmentprovided tools and processes.
Required Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred.
- Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
- Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
- Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
- Ability to work rotating shifts, including nights, weekends, and holidays.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification.
- HDI Desktop Support Technician certification.
- Experience with AirWatch/Workspace ONE MDM.
- Experience with GlobalProtect VPN and Zscaler.
- Experience using the ServiceNow ITSM platform.
- Prior federal government or CBP Tier II support experience.
- ITIL Foundation certification.
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.