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Desktop Support Engineer Jobs in Washington (NOW HIRING)

hochunk

Desktop Support Engineer II

Fort Belvoir, VA · On-site

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

Leidos

Desktop Support Manager

Bethesda, MD · On-site

$82K - $149K/yr

This position is ideal for a highly technical desktop engineering leader who thrives in a hands-on environment. The Desktop Support Manager will lead a team of approximately 8-10 desktop engineers ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Must be familiar with the following engineering software packages: o Bentley Microstation and ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

Infojini Inc

Desktop Support

Washington, DC

$23 - $29.25/hr

Desktop Support Location :Washington, DC Duration :12+ months (Possible extension ) Qualifications At least Seven years of overall IT experience, including a minimum of Five years of experience ...

USM

Desktop Support

Washington, DC · On-site

... Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint ... Desktop Support Location: Washington DC Duration: 6 +months Phone & In-person Interview Required!

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

System One Holdings, LLC

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

System One Holdings, LLC

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

Mindlance

Desktop Support

Washington, DC · On-site

Provide technical support to Client-managed desktops, laptops with docking stations and mobile ... Bachelor's degree in Computer Sciences, Electronics & Communication Engineering, Information ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

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Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for desktop support engineer in Washington is $30.57, according to ZipRecruiter salary data. Most workers in this role earn between $23.41 and $34.86 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What does a desktop support engineer make?

A desktop support engineer's salary varies based on experience, location, and certifications, but typically ranges from $40,000 to $70,000 annually. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. They provide technical support for computer hardware, software, and network issues in organizations.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

Is a desktop support engineer entry level?

A desktop support engineer position can be entry-level or require some experience, depending on the employer. Entry-level roles typically require basic knowledge of operating systems, hardware troubleshooting, and customer service skills, often with certifications like CompTIA A+ preferred. More advanced roles may demand additional experience or specialized certifications.
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Desktop Support Engineer jobs near you

White Glove Desktop Support Engineer

Cirrus Group Consulting

Washington, DC

$45 - $50/hr

Full-time

Posted 16 days ago

Job description

Job Title: Desktop Support Engineer (Federal – Executive Support)


Location: Washington DC — Onsite at Federal Government Facility


Clearance Requirement: Active Public Trust (or eligibility to obtain)


Experience Level: 6–8 years


Overview

We are seeking an experienced Desktop Support Engineer to provide high-touch, executive-level technical support within a federal government environment. The ideal candidate will have deep technical expertise, strong communication skills, and a proven track record supporting senior leadership in secure, mission-driven settings.


Key Responsibilities

  • Provide prompt, professional Tier I/Tier II desktop, laptop, and mobile device support to executive users and staff.
  • Troubleshoot and resolve hardware, software, network connectivity, and peripheral issues in an enterprise environment.
  • Coordinate with infrastructure, networking, and security teams to resolve complex technical issues.
  • Install, configure, and maintain end-user systems, including imaging, patch management, and secure device configurations.
  • Support audiovisual systems, video conferencing platforms, and meeting room technology for executive-level engagements.
  • Manage and document incidents, service requests, and resolutions within the IT ticketing system.
  • Ensure compliance with federal information security standards and organizational IT policies.
  • Maintain an excellent customer service approach, ensuring minimal disruption to the executive workflow.
  • Provide after-hours or on-call support as needed to meet mission requirements.


Required Qualifications

  • 6–8 years of progressive experience in desktop or end-user support within enterprise or federal environments.
  • Active Public Trust clearance or the ability to obtain one.
  • Strong support experience for senior executives or VIP users with discretion and professionalism.
  • Experience with endpoint security management, asset tracking, and patch compliance.
  • Working knowledge of network troubleshooting, VPN, and mobile device management (MDM) tools.
  • Excellent interpersonal and communication skills with the ability to interact effectively with non-technical users.


Education

  • Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience may be considered.