Desktop Support Engineer Job Description Sample Template
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This free Desktop Support Engineer job description sample template can help you attract an innovative and experienced Desktop Support Engineer to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company.
Desktop Support Engineer Job Summary
We are looking for an experienced and dedicated Desktop Support Engineer to service our Mac and Windows-based workstations. This position is an essential part of our helpdesk team and ensures our staff receives the help they need with their computer equipment. You must have at least two years of experience providing Mac and PC support and know how to troubleshoot quickly and efficiently. Candidates must have a flexible schedule; our Desktop Support Engineer may sometimes be called in outside of regular business hours.
Desktop Support Engineer Duties and Responsibilities
- Review support requests
- Service and troubleshoot problems with computer equipment
- Install applications and software updates
- Assist staff with printer set up, passwords, and mobile phone connections
- Document all services provided throughout the day
Desktop Support Engineer Requirements and Qualifications
- Bachelor's degree in computer science, information technology, or a related field preferred
- 2+ years of experience providing Mac and PC support; certification is a plus
- Ability to life up to 50 pounds
- Proficiency with Microsoft Office
- Excellent communication and organizational skills
- Flexible schedule
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