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Desktop Support Analyst Jobs (NOW HIRING)

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone ...

KPG99 INC

Desktop Support Analyst

Manhattan, NY · On-site

$25.50 - $34.50/hr

Title: Desktop Support Analyst (2-7 yrs) Job Term: Contract Duration: 3 months, potentially longer Location: Chelsea, NY location some travel between sites will be required if client requests ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

DYOPATH

Desktop Support Analyst I

Waco, TX · On-site

$22/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Robert Half

Desktop Support Analyst

Henrico, VA · On-site

$23.75 - $25/hr

Overview Seeking a hands-on Desktop Support Analyst with strong end-user support experience and a Dell Certified Technician (hardware repair/field service) credential. This role focuses on ...

Saige Partners

Desktop Support Analyst

Axis, AL · On-site

$24 - $28/hr

Desktop Support Analyst Job Overview: The Deskside Support IT Analyst position ensures proper computer operation in support of end users and business operations by actively resolving escalated end ...

DCM Services LLC

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

Desktop Support Analyst Full-time Non-Exempt Bonus Eligible About DCM Services DCM Services, LLC is a receivables management company that partners with organizations to deliver responsive ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Premier Tech Inc

Desktop Support Analyst

Kansas City, MO

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after onboarding) Responsibilities * Provide Tier 2 end-user support across Windows, MacOS, laptops, PC ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for desktop support analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

How much does a support analyst make in the US?

A Desktop Support Analyst in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues in an office environment.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is helpdesk a good entry-level IT job?

A helpdesk role, such as a Desktop Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like Windows, Active Directory, and ticketing systems, making it a valuable stepping stone for advancing in IT careers.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the role of a desktop support analyst?

A desktop support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote support tools, and may hold certifications like CompTIA A+ to ensure technical proficiency.
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Desktop Support Analyst jobs near you
Desktop Support Analyst

Desktop Support Analyst

Cannon Search

Boston, MA • On-site

$25.25 - $34/hr

Contractor

Posted 26 days ago

Job description

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone looking to take their career to the next level in a dynamic and professional environment. You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community.
This is a contract to hire role in Boston with a great work environment.
Qualifications:
  • 3+ years of IT support/Desktop Support experience
  • Active Directory/O365/Intune/VPN, etc.
  • Strong troubleshooting skills
  • Experience with hardware/software rollouts, migrations, and upgrades.
  • Excellent written and verbal communication.
  • Strong customer service.
  • Ability to work independently and as part of a team.
  • Flexibility to work overtime when necessary

Interviewing Now! If you are interested in hearing more about this Desktop Support opportunity, apply to this post or email your resume directly to Dan Gilliam, email: dan.gilliam@cannonsearch.com
Tags: Desktop Support, IT Support, Service Desk Analyst, Desktop Technician

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