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Desktop Support Analyst Jobs in Michigan (NOW HIRING)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

Artech Information System LLC

desktop support

Southfield, MI · On-site

$18.50 - $23.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ ...

Artech Information System LLC

desktop support

Southfield, MI · On-site

$18.50 - $23.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Onsite Support Job ID # S2LCKF Duration: 1+ Years (Possible ...

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension. * Location : Madison WI REQUIRED SKILLS: (Need Majority; 2+ Years) * 2 years of ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 Duration - 3 year contract Description : Tier 2/3 helpdesk support for field technicians using wireless ...

Barcodes, Inc.

Desktop Support Technician

Holland, MI · On-site

$19.25 - $24.50/hr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Analyze desktop hardware and software processes for efficiency and needs * Document processes and ...

Levata

Desktop Support Technician

Holland, MI

$18.50 - $23.50/hr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Analyze desktop hardware and software processes for efficiency and needs * Document processes and ...

Levata

Desktop Support Technician

Holland, MI

$18.50 - $23.50/hr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Analyze desktop hardware and software processes for efficiency and needs * Document processes and ...

Levata

Desktop Support Technician

Holland, MI · On-site

$19.25 - $24.50/hr

Description We are seeking a Desktop Support Technician to work as part of a team of IT ... Analyze desktop hardware and software processes for efficiency and needs * Document processes and ...

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for desktop support analyst in Michigan is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

How much does a support analyst make in the US?

A Desktop Support Analyst in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues in an office environment.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is helpdesk a good entry-level IT job?

A helpdesk role, such as a Desktop Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like Windows, Active Directory, and ticketing systems, making it a valuable stepping stone for advancing in IT careers.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the role of a desktop support analyst?

A desktop support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote support tools, and may hold certifications like CompTIA A+ to ensure technical proficiency.
What are the most commonly searched types of Desktop Support Analyst jobs in Michigan? The most popular types of Desktop Support Analyst jobs in Michigan are:
What are popular job titles related to Desktop Support Analyst jobs in Michigan? For Desktop Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Desktop Support Analyst jobs in Michigan look for? The top searched job categories for Desktop Support Analyst jobs in Michigan are:
What cities in Michigan are hiring for Desktop Support Analyst jobs? Cities in Michigan with the most Desktop Support Analyst job openings:
Desktop Support Analyst jobs near you

Desktop Support Analyst

Humetis Group

Big Rapids, MI • On-site

$20 - $26.75/hr

Contractor

Re-posted 26 days ago

Job description

Job Title: Desktop Support Analyst
Location: Big Rapids, MI 49307
Type: Contract (6+ months)
 

Position Overview

We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI. This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring swift resolution of complex hardware, software, and network-related issues. The ideal candidate will have a strong background in desktop infrastructure, enterprise system tools, and cross-platform troubleshooting in both remote and on-site environments.

Key Responsibilities

  • Provide advanced technical support for desktops, laptops, software applications, and network connectivity across enterprise environments

  • Troubleshoot and resolve complex technical issues within defined SLA timeframes

  • Configure, maintain, and deploy system images, software packages, and endpoint devices

  • Support and manage Mobile Device Management (MDM) systems across iOS and Android platforms

  • Utilize Configuration Management tools such as SCCM and Altiris for system provisioning and deployment

  • Administer software updates, patches, and compliance monitoring protocols

  • Maintain documentation and standard procedures for deployments and technical operations

  • Assist with Active Directory user and group management, including policy and access control

  • Manage enterprise printing systems and peripheral device troubleshooting

  • Provide multi-site technical support, with occasional travel as required

Required Qualifications

  • Strong experience with Microsoft Windows OS, driver management, and peripheral hardware

  • Proficiency with Microsoft Office Suite, including advanced configuration and troubleshooting

  • In-depth knowledge of Microsoft Outlook and Exchange Server integration

  • Advanced skills in Active Directory—user provisioning, group policies, and domain management

  • Hands-on experience with enterprise tools like SCCM, Altiris, and patch management platforms

  • Solid understanding of networking concepts for both on-premise and remote infrastructure

  • Familiarity with hardware support for desktops, laptops, printers, and mobile devices (iOS/Android)

  • Valid driver's license and reliable transportation for multi-location support