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Desktop Support Analyst Jobs in Michigan (NOW HIRING)

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

Robert Half

Help Desk/Desktop Support Analyst

Ada, MI · On-site

$27.55 - $31.90/hr

We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

... • Analyze incident and problem tickets to identify trends and proactively resolve issues • ... desktop support • (OR) Associate degree with four (4) or more years of experience in advanced ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

... • Analyze incident and problem tickets to identify trends and proactively resolve issues • ... desktop support o (OR) Associate degree with four (4) or more years of experience in advanced ...

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension. * Location : Madison WI REQUIRED SKILLS: (Need Majority; 2+ Years) * 2 years of ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 Duration - 3 year contract Description : Tier 2/3 helpdesk support for field technicians using wireless ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 Duration - 3 year contract Description : Tier 2/3 helpdesk support for field technicians using wireless ...

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support analyst in Michigan is $23.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

What are the most commonly searched types of Desktop Support Analyst jobs in Michigan? The most popular types of Desktop Support Analyst jobs in Michigan are:
What are popular job titles related to Desktop Support Analyst jobs in Michigan? For Desktop Support Analyst jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Desktop Support Analyst jobs in Michigan look for? The top searched job categories for Desktop Support Analyst jobs in Michigan are:
What cities in Michigan are hiring for Desktop Support Analyst jobs? Cities in Michigan with the most Desktop Support Analyst job openings:
Desktop Support Analyst jobs near you

Desktop Support Analyst

Humetis Group

Big Rapids, MI • On-site

$20 - $26.75/hr

Contractor

Posted 7 days ago

Job description

Job Title: Desktop Support Analyst
Location: Big Rapids, MI 49307
Type: Contract (6+ months)
 

Position Overview

We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI. This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring swift resolution of complex hardware, software, and network-related issues. The ideal candidate will have a strong background in desktop infrastructure, enterprise system tools, and cross-platform troubleshooting in both remote and on-site environments.

Key Responsibilities

  • Provide advanced technical support for desktops, laptops, software applications, and network connectivity across enterprise environments

  • Troubleshoot and resolve complex technical issues within defined SLA timeframes

  • Configure, maintain, and deploy system images, software packages, and endpoint devices

  • Support and manage Mobile Device Management (MDM) systems across iOS and Android platforms

  • Utilize Configuration Management tools such as SCCM and Altiris for system provisioning and deployment

  • Administer software updates, patches, and compliance monitoring protocols

  • Maintain documentation and standard procedures for deployments and technical operations

  • Assist with Active Directory user and group management, including policy and access control

  • Manage enterprise printing systems and peripheral device troubleshooting

  • Provide multi-site technical support, with occasional travel as required

Required Qualifications

  • Strong experience with Microsoft Windows OS, driver management, and peripheral hardware

  • Proficiency with Microsoft Office Suite, including advanced configuration and troubleshooting

  • In-depth knowledge of Microsoft Outlook and Exchange Server integration

  • Advanced skills in Active Directory—user provisioning, group policies, and domain management

  • Hands-on experience with enterprise tools like SCCM, Altiris, and patch management platforms

  • Solid understanding of networking concepts for both on-premise and remote infrastructure

  • Familiarity with hardware support for desktops, laptops, printers, and mobile devices (iOS/Android)

  • Valid driver's license and reliable transportation for multi-location support