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Desktop Support Analyst Jobs in Detroit, MI (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines ...

New

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension. * Location : Madison WI REQUIRED SKILLS: (Need Majority; 2+ Years) * 2 years of ...

OtterBase

Desktop Support Specialist

Ann Arbor, MI

Description: seeking an Intermediate Desktop Support Specialist to support a facility-wide RFID asset-tracking initiative. This hands-on, on-site role involves updating and replacing RFID tags ...

Wayne Health

Desktop Support Technician II

Detroit, MI · On-site

$20 - $25.50/hr

The Desktop Support Technician II will primarily provide onsite technical support at all Wayne ... Assists in the analysis of technical products, systems and/or software. * Install, configure, test ...

Jackson Dawson

Desktop Support Technician II

Dearborn, MI · On-site

$27 - $32/hr

About the Role Jackson Dawson is hiring an experienced Desktop Support Technician II to join our IT team. This is a hands-on, senior-level individual contributor role for someone who thrives on ...

New

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY, MICHIGAN USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Detroit, MI

Desktop Support Analyst information

See Detroit, MI salary details

$9

$24

$36

How much do desktop support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support analyst in Detroit, MI is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.50 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Detroit, MI?

The most popular types of Desktop Support Analyst jobs in Detroit, MI are:

What are popular job titles related to Desktop Support Analyst jobs in Detroit, MI?

For Desktop Support Analyst jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Detroit, MI look for?

The top searched job categories for Desktop Support Analyst jobs in Detroit, MI are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Detroit, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,182 per year, or $24.6 per hour.

Help Desk/Desktop Support Analyst

Robert Half

Dearborn, MI • On-site

$26.60 - $30.80/hr

Temporary

Posted 3 days ago

New

Job description

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines strong technical troubleshooting ability with a clear, approachable communication style. The ideal candidate can confidently resolve desktop and access issues, assist a wide range of users including leadership, and contribute to a dependable day-to-day support experience.


Responsibilities:

• Deliver hands-on and remote support for desktop, laptop, and peripheral issues, ensuring users can work effectively with minimal disruption.

• Troubleshoot problems involving Windows systems, Microsoft 365 applications, and everyday end-user technology needs.

• Manage user accounts, permissions, and access requests across Active Directory and Azure Active Directory environments.

• Support collaboration and file-sharing tools such as SharePoint, OneDrive, and Microsoft Teams by resolving access, sync, and usability issues.

• Diagnose and address printer-related incidents, including connectivity, configuration, and general hardware support.

• Prepare and deploy laptops using imaging tools such as SmartDeploy while maintaining device readiness for new and existing employees.

• Track, update, and resolve service desk tickets with clear documentation, timely follow-through, and a customer-focused approach.

• Provide effective support to employees at all levels, including executive users, while communicating technical information in an easy-to-understand way.

• Approximately 5 years of desktop support or help desk experience is preferred, though equivalent practical experience will also be considered.
• Strong grounding in IT troubleshooting across Windows operating systems, desktop hardware, and common end-user support scenarios.
• Experience working with Microsoft 365 and related tools, including Outlook, Teams, OneDrive, and SharePoint.
• Working knowledge of Active Directory and Azure Active Directory for account administration and access support.
• Ability to troubleshoot printer issues, endpoint hardware problems, and general workstation functionality.
• Experience with laptop imaging and deployment processes; familiarity with SmartDeploy is a plus.
• Excellent interpersonal and communication skills with the ability to support both executives and general staff professionally.
• A positive, dependable attitude paired with a solid technical foundation and a willingness to learn client-specific processes quickly.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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