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Desktop Support Analyst Jobs in Detroit, MI (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$19 - $26/hr

We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support ...

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines ...

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension. * Location : Madison WI REQUIRED SKILLS: (Need Majority; 2+ Years) * 2 years of ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician-Onsite

Washington, MI · On-site

$20 - $25/hr

POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support ... Strong analytical, problem-solving, and technical troubleshooting abilities. * Ability to ...

OtterBase

Desktop Support Specialist

Ann Arbor, MI · On-site

Description: seeking an Intermediate Desktop Support Specialist to support a facility-wide RFID asset-tracking initiative. This hands-on, on-site role involves updating and replacing RFID tags ...

Wayne Health

Desktop Support Technician II

Detroit, MI · On-site

$20 - $25.50/hr

The Desktop Support Technician II will primarily provide onsite technical support at all Wayne ... Assists in the analysis of technical products, systems and/or software. * Install, configure, test ...

Jackson Dawson

Desktop Support Technician II

Dearborn, MI · On-site

$27 - $32/hr

About the Role Jackson Dawson is hiring an experienced Desktop Support Technician II to join our IT team. This is a hands-on, senior-level individual contributor role for someone who thrives on ...

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY, MICHIGAN USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Detroit, MI

Desktop Support Analyst information

See Detroit, MI salary details

$10

$26

$39

How much do desktop support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for desktop support analyst in Detroit, MI is $26.62, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $29.76 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Detroit, MI?

The most popular types of Desktop Support Analyst jobs in Detroit, MI are:

What job categories do people searching Desktop Support Analyst jobs in Detroit, MI look for?

The top searched job categories for Desktop Support Analyst jobs in Detroit, MI are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Detroit, MI as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,376 per year, or $26.6 per hour.

Help Desk/Desktop Support Analyst

Taylor, MI • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$19 - $26/hr

Full-time

Posted 6 days ago

Job description

We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support, managing service requests effectively, and maintaining reliable workstation and printer performance across the environment. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and hands-on experience supporting Windows-based systems and enterprise ticket queues.
Responsibilities:
• Support the rollout and day-to-day use of an IT ticketing platform, ensuring requests are entered accurately and tracked from intake through closure.
• Review incoming incidents and service requests, assign appropriate priority levels, and route issues based on urgency and business impact.
• Resolve common technical problems during the initial user contact whenever possible, while forwarding more complex matters to advanced support teams when necessary.
• Keep users informed with timely updates, clear status communication, and appropriate follow-up throughout the support process.
• Monitor and organize the service queue to maintain response commitments and drive prompt issue resolution.
• Install, configure, and troubleshoot network-connected printers and Zebra label printers used in operational settings.
• Administer print queues and drivers, and address output or connectivity issues affecting shared printing services.
• Diagnose and correct label formatting or template problems within Bartender and related production software.
• Prepare, image, deploy, and refresh desktop and laptop systems, including operating system updates, patching, and standard configuration tasks.
• Investigate and resolve Windows operating system issues, application errors, peripheral problems, and basic hardware faults for end users.• 5+ years of experience in help desk, desktop support, or similar end-user IT support roles.
• Hands-on experience with Microsoft Windows environments, including Windows 10 support and troubleshooting.
• Working knowledge of Active Directory for common user and account support tasks.
• Demonstrated ability to diagnose and resolve basic hardware, software, and peripheral issues.
• Experience managing service desk tickets, including logging, categorization, prioritization, and follow-up.
• Familiarity with printer support, including network printers, print drivers, and label printing devices.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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