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Senior Desktop Support Jobs in Michigan (NOW HIRING)

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

The Desktop Support Engineer role involves providing technical support and hardware life cycle management, troubleshooting infrastructure problems, and ensuring effective communication with end users ...

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension. * Location : Madison WI REQUIRED SKILLS: (Need Majority; 2+ Years) * 2 years of ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

Desktop Support

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support : SOUTHFIELD,MI:1+ year End client :AT&T Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

GENERAL SUMMARY OF JOB RESPONSIBILITIES The Desktop Support Engineer provides physical infrastructure evaluation, implementation, and 2nd-level technical support services to staff and customers on ...

Artech Information System LLC

Desktop support

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Artech Information System LLC

DESKTOP SUPPORT

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 Duration - 3 year contract Description : Tier 2/3 helpdesk support for field technicians using wireless ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 Duration - 3 year contract Description : Tier 2/3 helpdesk support for field technicians using wireless ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

Cynet Systems

Desktop Support Technician

Battle Creek, MI · On-site

$18.25 - $23.25/hr

IT Support Specialist Provide end-user computing support for desktops, laptops, mobile devices, printers, and related IT equipment. Troubleshoot and resolve technical issues across hardware, software ...

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Senior Desktop Support information

See Michigan salary details

$12

$31

$52

How much do senior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior desktop support in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Michigan? The most popular types of Desktop Support jobs in Michigan are:
What are popular job titles related to Senior Desktop Support jobs in Michigan? For Senior Desktop Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Michigan look for? The top searched job categories for Senior Desktop Support jobs in Michigan are:
What cities in Michigan are hiring for Senior Desktop Support jobs? Cities in Michigan with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Michigan as of May 2026, with employment types broken down into 1% As Needed, 89% Full Time, 8% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $65,578 per year, or $31.5 per hour.
Desktop Support Engineer

Desktop Support Engineer

Consumers Energy

Lansing, MI • On-site

Full-time

Posted 7 days ago

Consumers Energy rating

8.1

Company rating: 8.1 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

26th of 50 rated energy and utility

Job description

Job Summary:
Consumers Energy is Michigan’s largest energy provider, committed to delivering reliable, clean, and affordable energy to customers. The Desktop Support Engineer role involves providing technical support and hardware life cycle management, troubleshooting infrastructure problems, and ensuring effective communication with end users and IT specialists.
Responsibilities:
• Provide walk-in support to end users, supporting hardware and software issues. Re-image desktops and laptops, as needed, and deploy new equipment to end users
• Assist end users and IT specialists by phone and email with second-level technical support; work to resolve incidents at the Tier II level. Contribute knowledge and updated information to maintain the Help Desk SOPs and training manuals for Tier I and Tier II support
• Perform production support and administration tasks as scheduled, including but not limited to imaging and patching desktops, laptops, phones, and tablets; system backup; software updates; and data loads. Configure and maintain network printers to ensure security configurations are installed and maintained
• Analyze incident and problem tickets to identify trends and proactively resolve issues
• Diagnose and troubleshoot issues with Windows and Mac desktop operating systems, applications, network connectivity, and hardware malfunctions. Collaborate with network, Active Directory, server, and software teams as needed to complete incident resolution
• Provide highly technical (2nd-level) hardware and software break-fix support to end users for tickets escalated from the Service Desk, Information Security, or other support groups. Provide timely responses to client and management requests. Provide status updates on such requests on a regular basis
• Other duties as assigned or as may be necessary
Qualifications:
Required:
• Bachelor's degree in Computer Information Systems with two (2) or more years of experience in advanced desktop support
• (OR) Associate degree with four (4) or more years of experience in advanced desktop support
• (OR) High School Diploma/GED with six (6) years of experience in advanced desktop support
• Excellent written and verbal communication skills
• Ability to recognize, analyze, and solve a variety of problems
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Proficient in Microsoft Office applications
• Proficient with Microsoft SCCM and Microsoft Intune
• Proficient with Active Directory
• Proficient with computer networking
Company:
We are Consumers Energy, Michigan’s energy provider and the career destination for driven professionals serious about service. Founded in 1886, the company is headquartered in Jackson, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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