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Senior Desktop Support Jobs in Michigan (NOW HIRING)

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension. * Location : Madison WI REQUIRED SKILLS: (Need Majority; 2+ Years) * 2 years of ...

Artech Information System LLC

Desktop support

Kalamazoo, MI · On-site

$19 - $24.25/hr

Desktop Support Representative Distributed Client Services Location: Kalamazoo, MI Duration:1+ year (with possible extension) Job id: 17-72488 Skills Overview Deskside Support Tech. Must be ...

Artech Information System LLC

desktop support

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

Desktop Support

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support : SOUTHFIELD,MI:1+ year End client :AT&T Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install ...

Artech Information System LLC

desktop support

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

Desktop support

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Artech Information System LLC

DESKTOP SUPPORT

Southfield, MI · On-site

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 Duration - 3 year contract Description : Tier 2/3 helpdesk support for field technicians using wireless ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

TEKsystems

Desktop Support

Saint Joseph, MI

$16 - $17/hr

Skills Troubleshooting, Support, Technical support, Hardware, Desktop Top Skills Details Troubleshooting,Support,Technical support,Hardware Experience Level Entry Level Job Type & Location This is a ...

TEKsystems

Desktop Support

Ann Arbor, MI

$16 - $17/hr

Description We are currently looking for great technicians to help support a life cycle refresh ... Skills Troubleshooting, Hardware, Imaging, Desktop Top Skills Details Troubleshooting,Hardware ...

TEKsystems

Desktop Support

Saint Joseph, MI

$16 - $17/hr

Skills Troubleshooting, Support, Technical support, Hardware, Desktop Top Skills Details Troubleshooting,Support,Technical support,Hardware Experience Level Entry Level Job Type & Location This is a ...

TEKsystems

Desktop Support

Ann Arbor, MI

$16 - $17/hr

Description We are currently looking for great technicians to help support a life cycle refresh ... Skills Troubleshooting, Hardware, Imaging, Desktop Top Skills Details Troubleshooting,Hardware ...

Levata

Desktop Support Technician

Holland, MI · On-site

$18.50 - $23.50/hr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and ...

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Senior Desktop Support information

See Michigan salary details

$12

$31

$52

How much do senior desktop support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for senior desktop support in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
What are the most commonly searched types of Desktop Support jobs in Michigan? The most popular types of Desktop Support jobs in Michigan are:
What are popular job titles related to Senior Desktop Support jobs in Michigan? For Senior Desktop Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Michigan look for? The top searched job categories for Senior Desktop Support jobs in Michigan are:
What cities in Michigan are hiring for Senior Desktop Support jobs? Cities in Michigan with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Michigan as of July 2026, with employment types broken down into 72% Full Time, 14% Part Time, 1% Temporary, and 13% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $65,578 per year, or $31.5 per hour.
Senior Desktop Support Specialist

Senior Desktop Support Specialist

University of Michigan

Ann Arbor, MI • On-site

$70K - $80K/yr

Full-time

Medical, Life, Retirement

Posted 17 days ago

University Of Michigan rating

8.1

Company rating: 8.1 out of 10

Based on 144 frontline employees who took The Breakroom Quiz

152nd of 612 rated colleges and universities

Job description

Who We Are
At Michigan Engineering, we develop the talent and technologies that move society forward and serve our state and national interests. Through discovery and innovation, we create the foundational knowledge and practical technologies to solve not only today's most pressing challenges, but also power industries and change lives. Our programs and community are designed to promote personal well-being and achievement - enabling everyone to unlock their potential and contribute with confidence.
Job Summary
Join us at CAEN, the University of Michigan College of Engineering's IT organization, as a Desktop Support Specialist providing front-line technical support to faculty, staff, and students. Reporting to the Desktop Support Manager, you'll serve as a primary point of contact, troubleshooting hardware, software, and connectivity issues across Windows, macOS, and Linux in offices, classrooms, labs, and research environments. Responsibilities include imaging and deploying new computers, diagnosing and resolving network and printing issues, supporting AV/classroom technology, and ensuring endpoints are secure and up to date. You'll be expected to approach every interaction with patience - listening attentively, explaining solutions clearly, and ensuring users feel both supported and empowered. The ideal candidate is customer-focused, collaborative, and able to communicate effectively with users at varying levels of technical experience.
Responsibilities*
Desktop Engineering & Infrastructure
  • Deployment: Prepare, image, and deploy new computer hardware and peripherals.
  • Network Coordination: Manage network port activations and VLAN assignments, acting as the bridge between endpoint devices and core networking.
  • Asset Management: Assist with maintaining accurate inventories for hardware, software licenses, and departmental supplies to ensure fiscal accountability.

Customer Support
  • Provide front-line end-user support to a diverse customer base across multiple campus locations and varied local IT environments, with an emphasis on higher-education needs for faculty, researchers, and staff.
  • Troubleshoot and resolve complex issues across Windows, macOS, and Linux systems, including support for printing, mobile/handheld devices, and common peripherals (docks, displays, keyboards/mice, webcams, etc.).
  • Deliver high-touch service in every interaction, with the patience of an 'Apple Genius Bar' specialist-listening attentively, asking clarifying questions, explaining solutions in plain language, and ensuring users feel supported and empowered.
  • Communicate clearly and proactively with customers and teammates on issue status, timelines, and next steps; document work and outcomes in the ticketing system.
  • Identify recurring problems and contribute feedback, documentation, and process improvements that reduce repeat incidents and improve the customer experience.

End-User Support, Documentation, & Training
  • Customer Education: Train faculty and staff on productivity and collaboration tools (e.g., Google Workspace, Microsoft 365, Slack/Teams).
  • Onboarding: Facilitate IT onboarding for new hires, ensuring all hardware, software, and access permissions are ready for Day 1.
  • A/V Support: Provide immediate, hands-on troubleshooting for conference room audiovisual systems and presentation technologies.
  • Responsive Support: Manage incoming requests via phone, email, and in-person visits with a focus on prompt resolution and clear communication.
  • Interdepartmental Support: Provide "roving" support to various departments, cross-training with embedded staff to eliminate single points of failure.
  • Workflow Management: Monitor and prioritize ticket queues to ensure Service Level Agreements (SLAs) are met during high-volume periods.
  • Technical Documentation: Author and maintain standard operating procedures (SOPs) and produce performance reports for leadership.

IT Security & Compliance
  • Act as a local contact for IT security incidents, coordinating directly with department and CAEN staff and campus security teams.
  • Proactively apply security patches and monitor vulnerability scans to ensure system integrity.

Required Qualifications*
  • Bachelor's degree in a technical field (Engineering, Science, or Technology) or an equivalent combination of education and experience.
  • 5+ years of experience administering Windows (Active Directory), macOS, and Linux systems, including command-line scripting and desktop productivity troubleshooting.Experience supporting macOS in an enterprise environment, including hardware troubleshooting and OS deployment.
  • Experience administering current Linux distributions (e.g., Ubuntu, RHEL, CentOS) and proficiency in writing/editing command-line shell scripts (Bash, Python).
  • Ability to manage hardware lifecycles and use tools to oversee hundreds of computers in a diverse environment.
  • Working knowledge of security fundamentals (patching, encryption, and firewalls) and the ability to translate institutional security policies into operational procedures.
  • Skills in incident assessment, communication, and documentation, with a focus on post-incident process improvement.
  • Experience in establishing endpoint inventory and lifecycle management, and ensuring consistent configuration across diverse endpoint populations.
  • Deep understanding of TCP/IP protocols and network troubleshooting.
  • Demonstrated commitment to excellent customer service and professional collaboration.
  • Familiarity with desktop storage devices and modern backup technologies.

Desired Qualifications*
  • Bachelor's degree in a STEM field, or an equivalent combination of education and professional IT experience.
  • Strong working knowledge of Microsoft Active Directory, including the creation, implementation, and troubleshooting of Group Policy Objects (GPOs).
  • Experience using desktop management tools to administer dozens to hundreds of computers in a single IT environment.
  • Experience configuring and troubleshooting Network Attached Storage (NAS) and enterprise backup solutions (e.g., CrashPlan).
  • Familiarity with research/teaching environments and the ability to balance security controls with academic mission needs.
  • Experience partnering with compliance teams to support audits or control attestations.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
  • Generous time off
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Maternity and Parental Leave

Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Work Locations
This position is a fully onsite role located on North Campus.
Additional Information
Physical Demands/Work Environment:
  • Routinely moves technology equipment weighing up to 50 pounds across campus for various classroom and event needs.
  • Positions oneself to install computer equipment, including under desks
  • Requires the ability to travel to various locations to conduct work and deliver materials

Compliance, Security, and Schedule
  • Data Stewardship: You will manage sensitive institutional data in strict accordance with University policy and federal/state regulations. These regulations include HIPAA, FISMA, CUI, ITAR, and EAR. You will ensure data integrity and prevent unauthorized access.
  • Safety & Training: We require completion of a general lab safety training course within the first three months of hire.
  • Work Schedule: Standard on-site business hours apply, with occasional after-hours work required for scheduled upgrades or emergency outage response.

Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
280235
Working Title
Senior Desktop Support Specialist
Job Title
Desktop Support Specialist Sr
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Onsite
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Engineering
Department
CoE-IT/CAEN
Posting Begin/End Date
7/20/2026 - 7/27/2026
Salary
$70,000.00 - $80,000.00
Career Interest
Information Technology

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About University of Michigan

Sourced by ZipRecruiter

The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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