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Senior Desktop Support Jobs in Michigan (NOW HIRING)

Jackson Dawson

Desktop Support Technician II

Dearborn, MI · On-site

$27 - $32/hr

About the Role Jackson Dawson is hiring an experienced Desktop Support Technician II to join our IT team. This is a hands-on, senior-level individual contributor role for someone who thrives on ...

Levata

Desktop Support Technician

Holland, MI

$50K - $65K/yr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI · On-site

$19.50 - $24.75/hr

Desktop Support I More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating ...

Levata

Desktop Support Technician

Holland, MI · On-site

$55 - $80/hr

Create and maintain desktop images * Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems * Setup new users in our systems * Remove/disable system ...

Shrive Technologies LLC

Job Title - Lead Desktop Support Specialist Location - Pheonix, AZ EXP - (10+ years lead resource required) * Provide technical support across for end-user computing platforms for desktops, laptops ...

TEKsystems

Desktop Support Technician

Wyoming, MI · On-site

$19 - $22/hr

Skills Desktop, Deployment, Hardware, Imaging, Office 365, Technical support, Sccm, Windows, Active directory, Support Top Skills Details Desktop,Deployment,Hardware,Imaging,Office 365,Technical ...

TEKsystems

Desktop Support Technician

Ann Arbor, MI

$19 - $22/hr

Skills Desktop, Deployment, Hardware, Imaging, Office 365, Technical support, Sccm, Windows, Active directory, Support Top Skills Details Desktop,Deployment,Hardware,Imaging,Office 365,Technical ...

TEKsystems

Desktop Support Technician

Wyoming, MI · On-site

$19 - $22/hr

Skills Desktop, Deployment, Hardware, Imaging, Office 365, Technical support, Sccm, Windows, Active directory, Support Top Skills Details Desktop,Deployment,Hardware,Imaging,Office 365,Technical ...

TEKsystems

Desktop Support Technician

Ann Arbor, MI · On-site

$19 - $22/hr

Skills Desktop, Deployment, Hardware, Imaging, Office 365, Technical support, Sccm, Windows, Active directory, Support Top Skills Details Desktop,Deployment,Hardware,Imaging,Office 365,Technical ...

Wayne Health

Desktop Support Technician II

Detroit, MI · On-site

$20 - $25.50/hr

Job Summary: The Desktop Support Technician II will primarily provide onsite technical support at all Wayne Health locations. Under limited supervision, responsibilities include: installing ...

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT TROY, MICHIGAN USA! Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Michigan

Senior Desktop Support information

See Michigan salary details

$12

$31

$52

How much do senior desktop support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for senior desktop support in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Michigan?

The most popular types of Desktop Support jobs in Michigan are:

What are popular job titles related to Senior Desktop Support jobs in Michigan?

For Senior Desktop Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support jobs in Michigan look for?

The top searched job categories for Senior Desktop Support jobs in Michigan are:

What cities in Michigan are hiring for Senior Desktop Support jobs?

Cities in Michigan with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,578 per year, or $31.5 per hour.

Desktop Support Technician II

Jackson Dawson

Dearborn, MI • On-site

$27 - $32/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

About the Role

Jackson Dawson is hiring an experienced Desktop Support Technician II to join our IT team. This is a hands-on, senior-level individual contributor role for someone who thrives on solving the tough tickets, owning end-to-end device lifecycle work, and being the go-to technical presence both in our offices and out in the field at client events.

You'll operate with a high degree of autonomy — handling escalations from our Level I technician, leading imaging and provisioning workflows, and serving as the senior on-site IT presence at experiential marketing activations. You'll also act as an informal technical mentor to our Level I technician, sharing your knowledge and helping raise the bar for the whole team.

If you like variety — one day tuning up an Intune policy, the next day making sure a fleet of show computers is production-ready for a client activation — this role will keep you engaged.

Work environment: On-site (Dearborn, MI)

What You'll Do

Advanced End-User Support

  • Serve as the escalation point for complex issues from the Level I technician and drive them to resolution with minimal direction.
  • Diagnose and resolve advanced hardware issues on Windows PCs, Macs, laptops, displays, and peripherals, including component-level troubleshooting and vendor warranty coordination.
  • Install, configure, and optimize business software on Windows and macOS, including conflict and compatibility resolution.
  • Provide advanced Microsoft 365 support — mailbox configuration, Teams administration, SharePoint permissions, and OneDrive sync troubleshooting.
  • Spot recurring patterns and recommend process or tooling improvements to the IT Administration & Help Desk Manager.

Device Imaging, Provisioning & Lifecycle

  • Own the end-to-end imaging and provisioning process for Windows and Mac devices, including build configuration, software packaging, and security baselines.
  • Prepare and validate show computers for client events, ensuring software, branding assets, and client-specific configurations are production-ready.
  • Manage device enrollment, configuration profiles, and policies in Microsoft Intune and Apple Business Manager.
  • Lead hardware refresh cycles: scheduling, data migration, decommissioning, and asset record accuracy.
  • Maintain and improve imaging templates and provisioning runbooks, and keep the Level I technician up to speed on changes.

Mobile Device Management

  • Configure, manage, and troubleshoot iPads and iOS devices for both employee and client event use — MDM enrollment, app deployment, and configuration profiles.
  • Support Android devices where applicable.
  • Resolve advanced connectivity, application, and MDM policy issues across office and event environments.

Connectivity & Workspace Support

  • Diagnose and resolve end-user and device-level network issues across wired and wireless environments; escalate infrastructure-layer issues to IT Operations with clear documentation.
  • Deploy, configure, and troubleshoot VPN clients for remote and traveling employees.
  • Assist IT Operations with basic network tasks — switch port configuration, VLAN assignments, and access point provisioning — as directed.
  • Set up and troubleshoot AV and presentation technology in conference rooms and event spaces.
  • Lead the technology side of new hire onboarding: workspace build, account provisioning coordination, device handoff, and IT orientation.

Event & Show Site Support

  • Travel to client events and experiential activations as the senior on-site IT presence.
  • Plan, set up, test, and tear down show computers, displays, and supporting hardware; validate full technology readiness before go-live.
  • Own on-site issue resolution during events and make sound judgment calls under time pressure in client-facing environments.
  • Brief the Level I technician on event-specific configurations when deployed together.
  • Provide pre- and post-event status reporting to the IT Administration & Help Desk Manager.

Mentorship & Knowledge Sharing

  • Serve as the informal technical lead and day-to-day resource for the Level I technician — answering questions, reviewing work, and coaching through complex issues. (This is a mentoring relationship, not a management one.)
  • Contribute to and maintain the IT knowledge base; document new solutions, update outdated procedures, and flag gaps.

Documentation & Help Desk Operations

  • Log all support requests and resolutions in the ticketing system with thorough, KB-quality descriptions.
  • Set the documentation standard for the team by reviewing and validating quality on escalated tickets.
  • Maintain accurate records of device inventory, loaner equipment, and asset assignments.
  • Surface systemic issues, recurring failures, and process gaps — with recommended solutions — to the IT Administration & Help Desk Manager.

What You Bring

Qualifications

  • 2–4 years of hands-on experience in a desktop support or IT technician role.
  • Demonstrated proficiency supporting both Windows 10/11 and macOS in a business environment.
  • Solid working knowledge of Microsoft 365, including advanced troubleshooting of Outlook, Teams, SharePoint, and OneDrive.
  • Hands-on experience with MDM platforms — Microsoft Intune and/or Apple Business Manager.
  • Experience with computer imaging and device provisioning for both Windows and Mac.
  • Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, wireless, and VPN client troubleshooting.
  • Familiarity with Active Directory or Microsoft Entra ID for basic user and device management.
  • Experience supporting iOS devices (iPad/iPhone), including MDM enrollment and configuration.
  • Proven ability to work independently, manage a ticket queue, and resolve complex issues without close supervision.
  • Strong written communication skills — you can produce documentation that others can actually follow and build on.

Preferred

  • CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator (MD-102).
  • Experience supporting technology at live events, activations, or other fast-paced client-facing environments.
  • Basic scripting for automating repetitive tasks (PowerShell preferred).
  • Familiarity with Microsoft Defender for Endpoint or similar EDR at the end-user/device level.
  • Experience coordinating with vendors for hardware warranty, repair, or replacement.

Why Jackson Dawson

You'll work at the intersection of enterprise IT and experiential marketing — supporting the technology behind live client activations for some of the most recognizable brands in the industry. It's a role where technical depth, calm judgment under pressure, and a client-ready presence all matter.

Jackson Dawson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.