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Desktop Support Manager Jobs in Michigan (NOW HIRING)

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

The Desktop Support Engineer role involves providing technical support and hardware life cycle management, troubleshooting infrastructure problems, and ensuring effective communication with end users ...

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

ROLE TITLE : Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable ... Ability to multitask and manage workday efficiently INTERVIEW PROCESS: * In-person interview ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Consumers Energy

Desktop Support Engineer

Lansing, MI · On-site

The incumbent provides end-user computing hardware life cycle management to meet business needs ... users, supporting hardware and software issues. Re-image desktops and laptops, as needed, and ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

Desktop Support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support : SOUTHFIELD,MI:1+ year End client :AT&T Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... Support and manage Mobile Device Management (MDM) systems across iOS and Android platforms

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 ... Support for/with MobileIron or comparable Enterprise Mobile Device Management tools. * Support of ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 ... Support for/with MobileIron or comparable Enterprise Mobile Device Management tools. * Support of ...

Artech Information System LLC

Desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Artech Information System LLC

DESKTOP SUPPORT

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Cynet Systems

Desktop Support Technician

Battle Creek, MI · On-site

$18.25 - $23.25/hr

IT Support Specialist Provide end-user computing support for desktops, laptops, mobile devices ... Utilize ticketing systems to manage requests, document work, and ensure customer satisfaction.

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How much do desktop support manager jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support manager in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical problem-solving. It typically requires basic knowledge of operating systems, networking, and common tools, making it accessible for those starting their IT careers.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Michigan? The most popular types of Desktop Support jobs in Michigan are:
What are popular job titles related to Desktop Support Manager jobs in Michigan? For Desktop Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Michigan look for? The top searched job categories for Desktop Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Desktop Support Manager jobs? Cities in Michigan with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Support Engineer

Desktop Support Engineer

Consumers Energy

Lansing, MI • On-site

Full-time

Posted 7 days ago

Consumers Energy rating

8.1

Company rating: 8.1 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

26th of 50 rated energy and utility

Job description

Job Summary:
Consumers Energy is Michigan’s largest energy provider, committed to delivering reliable, clean, and affordable energy to customers. The Desktop Support Engineer role involves providing technical support and hardware life cycle management, troubleshooting infrastructure problems, and ensuring effective communication with end users and IT specialists.
Responsibilities:
• Provide walk-in support to end users, supporting hardware and software issues. Re-image desktops and laptops, as needed, and deploy new equipment to end users
• Assist end users and IT specialists by phone and email with second-level technical support; work to resolve incidents at the Tier II level. Contribute knowledge and updated information to maintain the Help Desk SOPs and training manuals for Tier I and Tier II support
• Perform production support and administration tasks as scheduled, including but not limited to imaging and patching desktops, laptops, phones, and tablets; system backup; software updates; and data loads. Configure and maintain network printers to ensure security configurations are installed and maintained
• Analyze incident and problem tickets to identify trends and proactively resolve issues
• Diagnose and troubleshoot issues with Windows and Mac desktop operating systems, applications, network connectivity, and hardware malfunctions. Collaborate with network, Active Directory, server, and software teams as needed to complete incident resolution
• Provide highly technical (2nd-level) hardware and software break-fix support to end users for tickets escalated from the Service Desk, Information Security, or other support groups. Provide timely responses to client and management requests. Provide status updates on such requests on a regular basis
• Other duties as assigned or as may be necessary
Qualifications:
Required:
• Bachelor's degree in Computer Information Systems with two (2) or more years of experience in advanced desktop support
• (OR) Associate degree with four (4) or more years of experience in advanced desktop support
• (OR) High School Diploma/GED with six (6) years of experience in advanced desktop support
• Excellent written and verbal communication skills
• Ability to recognize, analyze, and solve a variety of problems
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Proficient in Microsoft Office applications
• Proficient with Microsoft SCCM and Microsoft Intune
• Proficient with Active Directory
• Proficient with computer networking
Company:
We are Consumers Energy, Michigan’s energy provider and the career destination for driven professionals serious about service. Founded in 1886, the company is headquartered in Jackson, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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