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Desktop Support Manager Jobs in Michigan (NOW HIRING)

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

ROLE TITLE : Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable ... Ability to multitask and manage workday efficiently INTERVIEW PROCESS: * In-person interview ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

Desktop Support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support : SOUTHFIELD,MI:1+ year End client :AT&T Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install ...

Artech Information System LLC

Desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Artech Information System LLC

DESKTOP SUPPORT

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... Support and manage Mobile Device Management (MDM) systems across iOS and Android platforms

Barcodes, Inc.

Desktop Support Technician

Holland, MI

$50K - $65K/yr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Manage Active Directory and Exchange users and groups * Maintain phone system users, teams, and ...

Levata

Desktop Support Technician

Holland, MI

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Manage Active Directory and Exchange users and groups * Maintain phone system users, teams, and ...

TEKsystems

Desktop Support Technician

Grand Rapids, MI

$19 - $22/hr

Manage and resolve tickets while maintaining SLAs and best practices * Own new hire onboarding ... Windows and macOS desktop support * Active Directory and account management * Office 365 and G ...

Levata

Desktop Support Technician

Holland, MI · On-site

$50K - $65K/yr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Manage Active Directory and Exchange users and groups * Maintain phone system users, teams, and ...

Levata

Desktop Support Technician

Holland, MI · On-site

$19.25 - $24.50/hr

Description We are seeking a Desktop Support Technician to work as part of a team of IT ... Manage Active Directory and Exchange users and groups * Maintain phone system users, teams, and ...

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Desktop Support Manager information

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$12

$31

$52

How much do desktop support manager jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for desktop support manager in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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The most popular types of Desktop Support jobs in Michigan are:

What are popular job titles related to Desktop Support Manager jobs in Michigan?

For Desktop Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Michigan look for?

The top searched job categories for Desktop Support Manager jobs in Michigan are:

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Cities in Michigan with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,578 per year, or $31.5 per hour.

Desktop Support Specialist Associate

University of Michigan

Ann Arbor, MI • On-site

$50K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

University Of Michigan rating

8.0

Company rating: 8.0 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

190th of 627 rated colleges and universities

Job description

How to Apply
A cover letter in the PDF format is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline experience that directly relates to this position.
Competitive salary available based on qualifications, experience and education of the selected candidate.
Who We Are
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information please visit our website: https://its.umich.edu/about . MiWorkspace is a campus wide service providing desktop support to faculty and staff in both academic and administrative departments. Please visit our website for more information: https://its.umich.edu/miworkspace
Job Summary
Information and Technology Services (ITS) at the University of Michigan has an exciting opportunity for you to join the MiWorkspace Neighborhood IT support team as a Desktop Support Specialist Associate. MiWorkspace is the flagship desktop support provider at U-M on the Ann Arbor campus.
You will perform onsite support of Windows, Mac, mobile (iOS/Android) and print devices. Tasks include hardware and software troubleshooting, application installation, asset management, general network support, and fulfilling requests via documented process and standard procedures.
You may participate in an on-call rotation and perform occasional work during non-business hours and on weekends. You will report to a Desktop Support Manager or Supervisor in MiWorkspace Neighborhood IT.
If you have an exceptional focus on customer service, a solid technical background with the ability to relate to a non-technical audience and want to be part of the best public university in the country, MiWorkspace is for you.
Responsibilities*
  • Provide technical support and service restoration, in-person or remotely via phone/chat
  • Follow procedures to install, configure, troubleshoot, upgrade, and maintain, workstations, software, printers, wireless devices, and peripherals.
  • Deliver excellent customer service by managing and clearly communicating in support tickets to provide accurate, prompt resolutions to incidents and requests that meet customers' expectations
  • Maintain accurate asset management records

Required Qualifications*
  • Bachelor's degree, preferably in computer science, business computing or a related field or equivalent combination of education, certification, and experience
  • Minimum 1 year working in a role providing end user technical support
  • Proficiency supporting Windows and/or Mac operating systems, mobile devices, and common business productivity applications (e.g. Google Workspace, Microsoft 365, etc.)
  • Ability to perform day-to-day administration tasks, troubleshooting, root-cause analysis, and service restoration
  • Excellent customer service skills.
  • Ability to deliver clear messaging to a variety of audiences/skill levels.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
  • Generous time off
  • A retirement plan that provides two-for-one matching contributions
  • Many choices for comprehensive health insurance
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Maternity and Parental Leaves
  • Vision and Dental Insurance

Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Additional Information
Physical Demands/Work Environment
  • You will work primarily on-site on the Ann Arbor campus with some hybrid opportunities
  • Occasionally work during non-business hours and on weekends, or participation in on-call rotation may be required
  • Travel to locations on and off campus and move throughout various buildings to provide support and deliver/retrieve computer hardware and parts is required
  • The ability to transport boxes and computer hardware weighing up to 50 lbs across campus and/or within buildings while using proper safety techniques and equipment

U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Detail
Job Opening ID
281663
Working Title
Desktop Support Specialist Associate
Job Title
Desktop Support Spec Assoc
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Its Us
Department
ITS SS MiWorkspace
Posting Begin/End Date
8/14/2026 - 8/28/2026
Salary
$50,000.00 - $52,000.00
Career Interest
Information Technology

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About University of Michigan

Sourced by ZipRecruiter

The University of Michigan (U-M), based in Ann Arbor, MI, US, is one of America's most esteemed institutions in higher education. Established in 1817, it presides in the industry of education and research, providing a range of services including undergraduate, graduate, and professional education programs. Complementing this is an extensive research activity that has significantly contributed to various fields, from healthcare to engineering, humanities to sports. Upholding its mission "to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values", U-M consistently ranks among the top universities globally, a testament to its tradition of excellence in learning and research, and a deep commitment to innovation and discovery.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

Year founded

1817

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