ZipRecruiter

Log In

1

Desktop Support Manager Jobs in Michigan (NOW HIRING)

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

ROLE TITLE : Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable ... Ability to multitask and manage workday efficiently INTERVIEW PROCESS: * In-person interview ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

Desktop Support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support : SOUTHFIELD,MI:1+ year End client :AT&T Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Job Title: Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months ... Support and manage Mobile Device Management (MDM) systems across iOS and Android platforms

Artech Information System LLC

Desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

TriOptus LLC

Desktop Support

Southfield, MI · On-site

Job Title - Desktop Support Work Location - 23500 NORTHWESTERN HWY BLDG W Southfield MI 48075 ... Support for/with MobileIron or comparable Enterprise Mobile Device Management tools. * Support of ...

Artech Information System LLC

DESKTOP SUPPORT

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

TEKsystems

Desktop Support

Southfield, MI

$16 - $17/hr

Description We are currently looking for great technicians to help support a life cycle refresh ... Skills Troubleshooting, Hardware, Imaging, Desktop Top Skills Details Troubleshooting,Hardware ...

Barcodes, Inc.

Desktop Support Technician

Holland, MI

$19.25 - $24.50/hr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Manage Active Directory and Exchange users and groups * Maintain phone system users, teams, and ...

Levata

Desktop Support Technician

Holland, MI

$18.50 - $23.50/hr

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who ... Manage Active Directory and Exchange users and groups * Maintain phone system users, teams, and ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Michigan

Desktop Support Manager information

See Michigan salary details

$12

$31

$52

How much do desktop support manager jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for desktop support manager in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Michigan? The most popular types of Desktop Support jobs in Michigan are:
What are popular job titles related to Desktop Support Manager jobs in Michigan? For Desktop Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Michigan look for? The top searched job categories for Desktop Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Desktop Support Manager jobs? Cities in Michigan with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,578 per year, or $31.5 per hour.
Desktop Support Engineer II

Desktop Support Engineer II

Open Dealer Exchange

Southfield, MI

Other

Posted 12 days ago

Job description

Description

Open Dealer Exchange (ODE) is seeking a Desktop Support Engineer Level II to support its workforce in Southfield, MI. As a Desktop Support Engineer II, you will provide advanced end-user technical support, manage desktop technologies, and ensure a seamless employee experience across hardware, software, and facility-related IT services. The ideal candidate will have current knowledge and experience in desktop technology, including laptops, telephony, Microsoft suite of software, and Microsoft Active Directory. A demonstrated delivery of customer service through excellent verbal and written communication skills is required. Open Dealer Exchange is a dynamic, exciting place to work. We hire exceptional people and every one of them is empowered to think independently, to take the initiative as an employee and to be innovative. Open Dealer Exchange offers a hybrid work model as well as an excellent compensation/benefit package.


Responsibilities:

  • Incident & Service Request Management: Work all assigned incidents and service requests within the service desk system in accordance with defined service level agreements (SLAs).
  • End-User Support & Troubleshooting: Provide advanced troubleshooting and resolution for hardware, software, telephony, and peripheral issues to support employee productivity.
  • Desktop Automation & Efficiency: Leverage enterprise desktop automation tools and recommend opportunities to automate and streamline support processes.
  • Hardware & Software Standardization: Analyze, recommend, and support standardized hardware and software solutions across the organization.
  • Process Documentation & Improvement: Document, maintain, and improve procedures related to IT standards, policies, and desktop support best practices.
  • Asset Management: Maintain accurate inventory of hardware, software, and licensing assets to ensure compliance and operational readiness.
  • Onboarding & Offboarding Support: Manage asset provisioning, initial technical setup, user orientation, and asset retrieval for employee onboarding and offboarding.
  • Physical Security & Facilities Support: Manage physical security systems and oversee daily facility operations, including maintenance, repairs, and in-suite facility requests.
  • Facilities Point of Contact: Serve as a primary point of contact for facility-related IT inquiries from employees and management.
  • Special Projects & Collaboration: Participate in IT-related projects and perform additional duties as assigned to support departmental and organizational goals.

Requirements

Job Requirements:

  • Associate degree in computer science or a related field, or an equivalent combination of education, training, or experience.
  • Minimum of 4 years of experience working in Information Technology.
  • Minimum of 2 years of experience in a desktop or end-user support role.

Desired Skills:

  • Hands-on experience supporting Microsoft enterprise environments, including Active Directory, Entra ID, Intune, Group Policy, and/or core networking concepts (DNS/DHCP).
  • Experience supporting end-user devices and peripherals, including laptops, desktops, printers, scanners, and conference room A/V equipment.
  • Familiarity with endpoint management, remote installation, and desktop automation tools in an enterprise environment.
  • Working knowledge of IT service management tools such as ServiceNow.
  • Exposure to networking and telephony technologies, including Cisco Meraki infrastructure and VoIP systems.
  • Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Ability to work effectively in a collaborative, team-oriented environment; prior team lead or mentoring experience is a plus.

Apply