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Desktop Support Manager Jobs in Michigan (NOW HIRING)

Lake Trust Credit Union

Desktop Support I

Brighton, MI · On-site

$19.50 - $24.75/hr

Provides patch management for enterprise Microsoft computer environment. Has knowledge ITIL Service Management What You'll Do * Provide onsite, phone, and remote technical support and software ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI

$19.50 - $24.75/hr

Provides patch management for enterprise Microsoft computer environment. Has knowledge ITIL Service Management What You'll Do * Provide onsite, phone, and remote technical support and software ...

TEKsystems

IT Desktop Support Technician

Marshall, MI · On-site

$22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Pay ...

TEKsystems

IT Desktop Support Technician

Lansing, MI · On-site

$22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Main ...

TEKsystems

IT Desktop Support Technician

Flint, MI

$22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Main ...

TEKsystems

IT Desktop Support Technician

Lansing, MI

$22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Main ...

TEKsystems

IT Desktop Support Technician

Ann Arbor, MI · On-site

$19 - $22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Main ...

TEKsystems

IT Desktop Support Technician

Ann Arbor, MI

$19 - $22/hr

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis. Main ...

TEKsystems

Desktop Support Technician

Grand Rapids, MI

$15 - $17/hr

Description We are currently looking for great technicians that can step into a healthcare environment for a major healthcare organization to support their life cycle refresh upgrade project for ...

TEKsystems

Desktop Support Technician

Grand Rapids, MI

$15 - $17/hr

Description We are currently looking for great technicians that can step into a healthcare environment for a major healthcare organization to support their life cycle refresh upgrade project for ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Experience using ticketing or service desk systems to document and manage support requests.

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

Manage user accounts, permissions, and access requests across Active Directory and Azure Active ... Approximately 5 years of desktop support or help desk experience is preferred, though equivalent ...

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Desktop Support Manager information

See Michigan salary details

$12

$31

$52

How much do desktop support manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support manager in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Michigan?

The most popular types of Desktop Support jobs in Michigan are:

What are popular job titles related to Desktop Support Manager jobs in Michigan?

For Desktop Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Michigan look for?

The top searched job categories for Desktop Support Manager jobs in Michigan are:

What cities in Michigan are hiring for Desktop Support Manager jobs?

Cities in Michigan with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,578 per year, or $31.5 per hour.

Desktop Support I

Lake Trust Credit Union

Brighton, MI • On-site

$19.50 - $24.75/hr

Full-time

Medical, Retirement

Re-posted 23 days ago

Lake Trust Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

More Than A Job!
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.

Benefits Include
Financial wellbeing services
401(K) matching with up to 5% match
Reduced health insurance
Employee wellbeing services
DE&I initiatives
Work-life integration

What You'll Do

 

Perform technical support for computer hardware, software, peripherals and network applications used by the Credit Union. Train staff in the proper use of computer equipment.  Provides support to end users on incidents and service requests. Identifies, researches, and resolves technical problems. Provides patch management for enterprise Microsoft computer environment.  Has knowledge ITIL Service Management

What You'll Do

  • Provide onsite, phone, and remote technical support and software installation services.
  • Utilize effective customer relations and communications skills to maintain relationships with internal/external members by identifying service needs.
  • Build, install, maintain, re-image, troubleshoot and repair computer systems, hardware and computer peripherals.
  • Document, maintain, upgrade and/or replace hardware and software systems.
  • Investigate hardware problems and perform system hardware, software and communication connection repairs. Perform diagnostic testing and repairs and/or replace technical equipment.

What You'll Bring

  • B.S.degree in computer science, or equivalent demonstrated experience in a helpdeskenvironment.
  • Minimumtwo (2) years of PC support centric job related experience is required.
  • MicrosoftCertified Professional (MCP) or Microsoft Certified Technology Specialist(MCTS) beneficial.
  • ITILV3 or V4 Foundation certification beneficial.

What You'll Get

 

  • Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
  • Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.
  • By prioritizing member wellbeing, which leads to increase engagement, improved team dynamics, higher levels of motivation and a stronger community culture.
 

What Lake Trust Credit Union employees say

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