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Desktop Support Manager Jobs in Pontiac, MI (NOW HIRING)

Marencor

Desktop Support

Madison Heights, MI · On-site

$18.75 - $23.75/hr

ROLE TITLE : Desktop Support IV * START / END : 07/01/2025 to 06/30/2026, with a reasonable ... Ability to multitask and manage workday efficiently INTERVIEW PROCESS: * In-person interview ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: Southfield, MI Duration:1+ year (with possible extension) Skills Overview Deskside Support Tech. Must be experienced in DESKSIDE ...

Artech Information System LLC

Desktop Support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support : SOUTHFIELD,MI:1+ year End client :AT&T Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install ...

Artech Information System LLC

Desktop support

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Artech Information System LLC

DESKTOP SUPPORT

Southfield, MI

$18.50 - $23.50/hr

Desktop Support Representative Distributed Client Services Location: SOUTHFIELD,MI Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support o Win7/Win XP OS ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI · On-site

$19.50 - $24.75/hr

Desktop Support I More Than A Job! Why do you work each day? To us, our jobs are not just something ... Provides patch management for enterprise Microsoft computer environment. Has knowledge ITIL Service ...

Jackson Dawson

Desktop Support Technician II

Dearborn, MI · On-site

$27 - $32/hr

About the Role Jackson Dawson is hiring an experienced Desktop Support Technician II to join our ... Manage device enrollment, configuration profiles, and policies in Microsoft Intune and Apple ...

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment ...

Wayne Health

Desktop Support Technician II

Detroit, MI · On-site

$20 - $25.50/hr

The Desktop Support Technician II will primarily provide onsite technical support at all Wayne ... Perform account management functions including, but not limited to, unlocking user accounts, re ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI

$19.50 - $24.75/hr

Provides patch management for enterprise Microsoft computer environment. Has knowledge ITIL Service Management What You'll Do * Provide onsite, phone, and remote technical support and software ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI

$19.50 - $24.75/hr

Provides patch management for enterprise Microsoft computer environment. Has knowledge ITIL Service Management What You'll Do * Provide onsite, phone, and remote technical support and software ...

CONNECTION

IT Specialist/Desktop Support

Detroit, MI · On-site

Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

CONNECTION

IT Specialist/Desktop Support

Detroit, MI · On-site

Troubleshoot Windows 10/11 desktops, laptops, hardware, printers, scanners, and mobile devices. * Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. * Prepare ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Pontiac, MI

Desktop Support Manager information

See Pontiac, MI salary details

$14

$35

$59

How much do desktop support manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for desktop support manager in Pontiac, MI is $35.92, according to ZipRecruiter salary data. Most workers in this role earn between $23.89 and $47.74 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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What cities near Pontiac, MI are hiring for Desktop Support Manager jobs?

Cities near Pontiac, MI with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Pontiac, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $74,723 per year, or $35.9 per hour.

Desktop Support

Madison Heights, MI • On-site

Marencor
See more jobs at Marencorexternal

$18.75 - $23.75/hr

Contractor

Re-posted 2 days ago

Job description

CONTRACT OVERVIEW

  • ROLE TITLE: Desktop Support IV
  • START / END: 07/01/2025 to 06/30/2026, with a reasonable possibility of a multi-year extension. 
  • Location: Madison WI

REQUIRED SKILLS: (Need Majority; 2+ Years)

  • 2 years of experience in remote troubleshooting
  • 2 years of experience in customer service and user interaction during device setup
  • 2 years of experience with imaging devices

NICE TO HAVE SKILLS:

  • AV integration experience
  • Ability to work independently in a team environment
  • Ability to meet deadlines
  • Ability to multitask and manage workday efficiently

INTERVIEW PROCESS:

  • In-person interview required

EQUIPMENT:

  • No specific equipment details provided; however, the technician may be offered a state vehicle for travel to other DOC facilities if they maintain a good driving record.

DESCRIPTION OF ROLE:

The Department requires Desktop Support staff to maintain a working knowledge of internal computer systems. The technician will be responsible for repairing and maintaining thousands of desktops, laptops, and other PC devices. Responsibilities include:

    • Installing new PCs and laptops to replace end-of-life cycle equipment
    • Maintaining inventory and properly disposing of outdated equipment by recycling according to policies
    • Maintaining and closing work orders in the ticketing system
    • Receiving oversight from the Field Tech Manager to ensure that policy, procedure, and methodology are followed

This position is focused on desktop troubleshooting and customer service. The ideal candidate will have strong technical skills as well as the ability to interact with end users.

Travel occurs about once every few weeks.

Travel compensation includes:

    • $0.51 per mile reimbursement
    • Hourly wage for travel time
    • Option to drive a state vehicle (if the candidate has a good driving record)
    • When working at CO, they are not paid for mileage and travel time.

Work schedule options include:

    • 4 ten-hour days with Fridays off
    • 5 eight-hour days
    • 9 days of 9 hours over two weeks with one Friday off per period

Physical requirements:

    • Ability to carry up to 50 pounds
    • Ability to stand for up to 8 hours (may not be required daily)