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Desktop Support Manager Jobs in Michigan (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$60K - $65K/yr

This role focuses on delivering responsive desktop support, managing service requests effectively, and maintaining reliable workstation and printer performance across the environment. The ideal ...

Lake Trust Credit Union

Desktop Support I

Brighton, MI · On-site

$19.50 - $24.75/hr

Desktop Support I More Than A Job! Why do you work each day? To us, our jobs are not just something ... Provides patch management for enterprise Microsoft computer environment. Has knowledge ITIL Service ...

Levata

Desktop Support Technician

Holland, MI · On-site

$60 - $80/hr

Manage Active Directory and Exchange users and groups * Maintain phone system users, teams, and ... Desktop and Server OS, Active Directory, O365 Exchange and Azure AD, Microsoft Office 365, DNS and ...

TEKsystems

Desktop Support Technician

Ann Arbor, MI · On-site

$19 - $22/hr

Skills Desktop, Deployment, Hardware, Imaging, Office 365, Technical support, Sccm, Windows, Active directory, Support Top Skills Details Desktop,Deployment,Hardware,Imaging,Office 365,Technical ...

TEKsystems

Desktop Support Technician

Ann Arbor, MI

$19 - $22/hr

Skills Desktop, Deployment, Hardware, Imaging, Office 365, Technical support, Sccm, Windows, Active directory, Support Top Skills Details Desktop,Deployment,Hardware,Imaging,Office 365,Technical ...

Excis Compliance ltd

Desktop Support Technician L2 US

Troy, MI · On-site

$19.25 - $24.50/hr

We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment ...

Wayne Health

Desktop Support Technician II

Detroit, MI · On-site

$20 - $25.50/hr

The Desktop Support Technician II will primarily provide onsite technical support at all Wayne ... Perform account management functions including, but not limited to, unlocking user accounts, re ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Experience using ticketing or service desk systems to document and manage support requests.

Robert Half

Help Desk/Desktop Support Analyst

Dearborn, MI · On-site

$26.60 - $30.80/hr

Manage user accounts, permissions, and access requests across Active Directory and Azure Active ... Approximately 5 years of desktop support or help desk experience is preferred, though equivalent ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Michigan

Desktop Support Manager information

See Michigan salary details

$12

$31

$52

How much do desktop support manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support manager in Michigan is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $41.92 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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The most popular types of Desktop Support jobs in Michigan are:

What are popular job titles related to Desktop Support Manager jobs in Michigan?

For Desktop Support Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Michigan look for?

The top searched job categories for Desktop Support Manager jobs in Michigan are:

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Cities in Michigan with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,578 per year, or $31.5 per hour.

Help Desk/Desktop Support Analyst

Taylor, MI • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$60K - $65K/yr

Full-time

Posted 14 days ago

Job description

We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support, managing service requests effectively, and maintaining reliable workstation and printer performance across the environment. The ideal candidate brings strong troubleshooting ability, a customer-focused approach, and hands-on experience supporting Windows-based systems and enterprise ticket queues.
Responsibilities:
• Support the rollout and day-to-day use of an IT ticketing platform, ensuring requests are entered accurately and tracked from intake through closure.
• Review incoming incidents and service requests, assign appropriate priority levels, and route issues based on urgency and business impact.
• Resolve common technical problems during the initial user contact whenever possible, while forwarding more complex matters to advanced support teams when necessary.
• Keep users informed with timely updates, clear status communication, and appropriate follow-up throughout the support process.
• Monitor and organize the service queue to maintain response commitments and drive prompt issue resolution.
• Install, configure, and troubleshoot network-connected printers and Zebra label printers used in operational settings.
• Administer print queues and drivers, and address output or connectivity issues affecting shared printing services.
• Diagnose and correct label formatting or template problems within Bartender and related production software.
• Prepare, image, deploy, and refresh desktop and laptop systems, including operating system updates, patching, and standard configuration tasks.
• Investigate and resolve Windows operating system issues, application errors, peripheral problems, and basic hardware faults for end users.• 5+ years of experience in help desk, desktop support, or similar end-user IT support roles.
• Hands-on experience with Microsoft Windows environments, including Windows 10 support and troubleshooting.
• Working knowledge of Active Directory for common user and account support tasks.
• Demonstrated ability to diagnose and resolve basic hardware, software, and peripheral issues.
• Experience managing service desk tickets, including logging, categorization, prioritization, and follow-up.
• Familiarity with printer support, including network printers, print drivers, and label printing devices.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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