IT Helpdesk Hero
Troy, MI · On-site
Helpdesk Hero Lets start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
Quick apply
IT Helpdesk Hero
Troy, MI · On-site
Helpdesk Hero Lets start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Quick apply
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Quick apply
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
IT Helpdesk Hero
Troy, MI · On-site
Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
IT Helpdesk Hero
Troy, MI · On-site
Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
Quick apply
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
Manage and resolve help desk tickets using a ticketing system (e.g., ServiceNow, Jira, ConnectWise, Zendesk). * Support user account administration, including Active Directory and Microsoft 365.
Quick apply
Manage and resolve help desk tickets using a ticketing system (e.g., ServiceNow, Jira, ConnectWise, Zendesk). * Support user account administration, including Active Directory and Microsoft 365.
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
Quick apply
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
... helpdesk team to ensure an efficient response time and friendly customer service experience every ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
Level II Helpdesk Technician
Lansing, MI · On-site
$54K/yr
You will act as an escalation and training resource to our Helpdesk team and will assist the ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open, collaborative ...
Level II Helpdesk Technician
Lansing, MI · On-site
$54K/yr
You will act as an escalation and training resource to our Helpdesk team and will assist the ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open, collaborative ...
Level II Helpdesk Technician
Lansing, MI · On-site
$20.25 - $27.25/hr
You will act as an escalation and training resource to our Helpdesk team and will assist the ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open ...
Quick apply
Level II Helpdesk Technician
Lansing, MI · On-site
$20.25 - $27.25/hr
You will act as an escalation and training resource to our Helpdesk team and will assist the ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open ...
Level II Helpdesk Technician
Lansing, MI · On-site
$20.25 - $27.25/hr
You will act as an escalationand trainingresource to our Helpdesk team and willassistthe account ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open, collaborative ...
Quick apply
Level II Helpdesk Technician
Lansing, MI · On-site
$20.25 - $27.25/hr
You will act as an escalationand trainingresource to our Helpdesk team and willassistthe account ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open, collaborative ...
Level II Helpdesk Technician
$20.25 - $27.25/hr
You will act as an escalationand trainingresource to our Helpdesk team and willassistthe account ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open, collaborative ...
Level II Helpdesk Technician
$20.25 - $27.25/hr
You will act as an escalationand trainingresource to our Helpdesk team and willassistthe account ... ConnectWise PSA About Our Work Environment Our Lansing, Michigan office has an open, collaborative ...
Be Seen First
IT Support Engineer
Troy, MI · On-site
$40K - $65K/yr
... of hands-on IT support or help desk experience * Solid understanding of TCP/IP, DNS, DHCP ... Familiarity with ConnectWise or similar PSA/ticketing platforms WHAT WE OFFER * Competitive salary ...
Quick apply
Be Seen First
IT Support Engineer
Troy, MI · On-site
$40K - $65K/yr
... of hands-on IT support or help desk experience * Solid understanding of TCP/IP, DNS, DHCP ... Familiarity with ConnectWise or similar PSA/ticketing platforms WHAT WE OFFER * Competitive salary ...
Helper Connectwise information
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are the most commonly searched types of Connectwise jobs in Michigan? The most popular types of Connectwise jobs in Michigan are:
What are popular job titles related to Helper Connectwise jobs in Michigan? For Helper Connectwise jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Michigan look for? The top searched job categories for Helper Connectwise jobs in Michigan are:
What cities in Michigan are hiring for Helper Connectwise jobs? Cities in Michigan with the most Helper Connectwise job openings:
Full-time
Medical, Dental, Vision, Retirement
Posted 18 days ago
Job description
Salary:
Helpdesk Hero
Lets start with the truth: this is a wonderful place to work, but it is not an easy place to work.
Were an IT and cybersecurity managed service provider. That means were trusted with our clients most critical systems, the technology that keeps their businesses running, and the security that keeps their data safe. And you, as the person answering the call when something breaks, freezes, or mysteriously disappears, are the face of the company more than anyone else.
If you dont just tolerate people but genuinely love them if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan then read on.
Reasons NOT to Apply
- You just want a paycheck and a quiet corner to get by in.
- You dont care about building relationships with your colleagues in person and you want to work fully remote.
- You think helpdesk means taking tickets and moving them along without ownership.
- You get frustrated when someone explains the same problem three different ways
- You want every day to be predictable and stress-free and get mad because our clients dont schedule their emergencies.
- You arent curious and troubleshooting feels like drudgery instead of detective work
- Youre allergic to change and argue for doing things the way theyve always been done
- You complain instead of coming up with ideas and problem solving
- You view company values as stupid corporate stuff
Reasons TO Apply
- You light up when you fix something thats been driving someone crazy and you can explain what you did without making them feel dumb.
- You see technology as a craft worth mastering and you love learning new systems, tools, and tricks.
- You take pride in being the person clients trust first when things go sideways.
- You like variety one day youre troubleshooting a Teams call that keeps dropping, the next youre remediating a phishing attempt, and the next youre rolling out patches across dozens of endpoints.
- You want to be part of a culture where we push each other to be better not just technically, but in how we communicate, care for clients, and grow as people.
- You want to work somewhere that doesnt tolerate low performers even if it means high expectations for yourself
What Youll Be Working With
- Microsoft 365 / Office 365 (Exchange Online, SharePoint, Teams administration)
- Windows desktop and server operating systems
- Active Directory / Azure AD user and group management
- Endpoint security solutions (AV, EDR, patching, policies)
- Network fundamentals (firewalls, VPNs, switches, wireless access points)
- Ticketing and documentation systems (ConnectWise, Autotask, or similar)
- Remote monitoring and management tools (RMM)
- Basic troubleshooting for VoIP systems and mobile device support
What makes this a great place to work
- Free medical, dental, vision coverage for you the employee (excludes dependents)
- Free gym membership
- Gym located in office to use at lunch time
- Standing desks
- Lunch stipend
- Use of company cars to visit clients rather than personal car
- 401k plan with 4% company match
- Summer hours
- Hybrid work schedule