Answer Help Desk phones to provide Level 1 & 2 remote phone support Log, document, and track incidents within ConnectWise Manage Track and record time worked throughout the day within ConnectWise ...
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Answer Help Desk phones to provide Level 1 & 2 remote phone support Log, document, and track incidents within ConnectWise Manage Track and record time worked throughout the day within ConnectWise ...
Answer Help Desk phones to provide Level 1 & some Level 2 remote phone support * Log, document, and track incidents within ConnectWise Manage * Track and record time worked throughout the day within ...
Quick apply
Answer Help Desk phones to provide Level 1 & some Level 2 remote phone support * Log, document, and track incidents within ConnectWise Manage * Track and record time worked throughout the day within ...
... Experience with the ConnectWise suite, highly preferred. • Other duties as assigned ... IT support or help desk environment. • Valid Driver's License with a clean driving record (no ...
... Experience with the ConnectWise suite, highly preferred. • Other duties as assigned ... IT support or help desk environment. • Valid Driver's License with a clean driving record (no ...
ERP Help Desk Specialist
Wixom, MI · On-site
We are seeking a Group ERP Help Desk Specialist, who will partner with the implementation team and ... ConnectWise. • Monitor system health and performance daily. • Respond promptly to system ...
ERP Help Desk Specialist
Wixom, MI · On-site
We are seeking a Group ERP Help Desk Specialist, who will partner with the implementation team and ... ConnectWise. • Monitor system health and performance daily. • Respond promptly to system ...
IT Helpdesk Hero
Troy, MI · On-site
Helpdesk Hero Lets start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
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IT Helpdesk Hero
Troy, MI · On-site
Helpdesk Hero Lets start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Quick apply
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Quick apply
Help Desk Level 2
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
Helpdesk Hero Let's start with the truth: this is a wonderful place to work, but it is not an easy ... Ticketing and documentation systems (ConnectWise, Autotask, or similar) * Remote monitoring and ...
Help Desk Level 1
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 2
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Helpdesk Analyst
Grand Rapids, MI · On-site
$55K - $70K/yr
... RMM (ConnectWise, Datto, AutoTask, etc.) - Experience with the following Cloud technologies ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Quick apply
Helpdesk Analyst
Grand Rapids, MI · On-site
$55K - $70K/yr
... RMM (ConnectWise, Datto, AutoTask, etc.) - Experience with the following Cloud technologies ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Helpdesk Analyst
Grand Rapids, MI · On-site
$55K - $70K/yr
... RMM (ConnectWise, Datto, AutoTask, etc.) - Experience with the following Cloud technologies ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Helpdesk Analyst
Grand Rapids, MI · On-site
$55K - $70K/yr
... RMM (ConnectWise, Datto, AutoTask, etc.) - Experience with the following Cloud technologies ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...
Help Desk Level 1
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Help Desk Level 1
Grand Rapids, MI · On-site
$19.25 - $26/hr
Help Desk Agent The Help Desk role at K Group is a pivotal position responsible for efficiently ... Previous experience in IT working with RMM tools (ConnectWise RMM preferred; experience with ...
Technical Support Specialist
Troy, MI · On-site
... help desk tickets • Participate in planning and implementing projects • Assist with new ... with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed ...
Technical Support Specialist
Troy, MI · On-site
... help desk tickets • Participate in planning and implementing projects • Assist with new ... with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed ...
... help desk tickets • Participate in planning and implementing projects • Assist with new ... with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed ...
... help desk tickets • Participate in planning and implementing projects • Assist with new ... with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed ...
Technical Support Specialist
Troy, MI · On-site
... help desk tickets • Participate in planning and implementing projects • Assist with new ... with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed ...
Technical Support Specialist
Troy, MI · On-site
... help desk tickets • Participate in planning and implementing projects • Assist with new ... with ConnectWise solutions preferred About Our Company Hyperion Managed Services is a Managed ...
Help Desk Support - Requirements: - 2+ years' experience working for an IT Managed Services ... RMM (ConnectWise, Datto, AutoTask, etc.) - Experience with the following Cloud technologies ...
Help Desk Support - Requirements: - 2+ years' experience working for an IT Managed Services ... RMM (ConnectWise, Datto, AutoTask, etc.) - Experience with the following Cloud technologies ...
Helper Connectwise information
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are the most commonly searched types of Connectwise jobs in Michigan? The most popular types of Connectwise jobs in Michigan are:
What are popular job titles related to Helper Connectwise jobs in Michigan? For Helper Connectwise jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Michigan look for? The top searched job categories for Helper Connectwise jobs in Michigan are:
What cities in Michigan are hiring for Helper Connectwise jobs? Cities in Michigan with the most Helper Connectwise job openings:
Full-time
Posted 22 days ago
Job description
Salary: 55,000 to 65,000 DOE
General Summary:
System Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be prompt and/or know the importance of communicating ETAs to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.
Position Responsibilities:
Answer Help Desk phones to provide Level 1 & 2 remote phone support
Log, document, and track incidents within ConnectWise Manage
Track and record time worked throughout the day within ConnectWise Manage for at least 6 hours daily
Monitor and hit weekly KPIs
Willing to occasionally be on call and/or work overtime, holidays, and weekends
Documentation of Client Networks
Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
Configure file, print, and remote access services
Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies using self-study materials and intuition
Ability to articulate technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Is self-motivated and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals
Knowledge, Skills, and Abilities:
Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Understanding of DNS services
Working Knowledge of Wireless Technologies
Credentials and Experience:
Engineer with two to four years experience
Minimum 2 years experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
Solid dependable engineer, follows directions and maximizes billing opportunities
Consistently receives good client feedback
About GRIT Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Charter Township of Clinton, MI, US
Year founded
2008