LOS Administrator
$80K - $95K/yr
... executive leadership. * Monitor database performance and troubleshoot latency issues during high ... Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: * Highly ...
LOS Administrator
$80K - $95K/yr
... executive leadership. * Monitor database performance and troubleshoot latency issues during high ... Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: * Highly ...
LOS Administrator
Livonia, MI · On-site
$80K - $95K/yr
... executive leadership. * Monitor database performance and troubleshoot latency issues during high ... Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: * Highly ...
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LOS Administrator
Livonia, MI · On-site
$80K - $95K/yr
... executive leadership. * Monitor database performance and troubleshoot latency issues during high ... Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: * Highly ...
Executive Connectwise information
What is an Executive ConnectWise?
Executive ConnectWise roles typically refer to high-level positions within organizations that utilize ConnectWise, a popular business management platform designed for IT service providers. Executives in these roles, such as Chief Information Officers (CIOs) or Directors of IT, are responsible for overseeing the strategic implementation of ConnectWise tools to streamline operations, improve service delivery, and drive business growth. They focus on aligning technology solutions with organizational goals, managing teams, and ensuring successful adoption of ConnectWise products. Their leadership helps optimize workflows and maximize the return on investment in ConnectWise solutions.
What are the key skills and qualifications needed to thrive as an Executive ConnectWise, and why are they important?
To thrive as an Executive ConnectWise, you need a strong background in IT service management, business operations, and leadership, often supported by experience in managed services or technology consulting. Familiarity with the ConnectWise platform, CRM systems, and relevant certifications like ConnectWise Manage or ITIL can be crucial. Strategic thinking, effective communication, and the ability to drive team performance are standout soft skills for this role. These skills ensure efficient business processes, effective use of technology, and strong team alignment to achieve organizational goals.
How does an Executive ConnectWise professional collaborate with IT teams and clients to optimize service delivery?
An Executive ConnectWise professional plays a pivotal role in bridging the gap between IT service teams and clients by overseeing workflow automation, streamlining ticket management, and ensuring efficient communication through the ConnectWise platform. They often coordinate with technical staff to implement best practices, monitor service metrics, and address workflow bottlenecks. Regular client meetings and performance reviews are common to ensure expectations are met and to identify areas for improvement. This collaborative approach not only enhances client satisfaction but also drives operational efficiency within the managed services environment.
What is the difference between Executive Connectwise vs Connectwise Administrator?
| Aspect | Executive Connectwise | Connectwise Administrator |
|---|---|---|
| Certifications | Typically requires advanced Connectwise certifications and leadership training | Focuses on technical certifications related to Connectwise platform |
| Work Environment | Strategic, client-facing, leadership roles | Technical, operational, system management roles |
| Employer & Industry Usage | Used in managed service providers and IT service companies for strategic oversight | Used internally within organizations to manage Connectwise platform |
Executive Connectwise roles focus on strategic leadership and client engagement, while Connectwise Administrators handle technical platform management. Both roles require Connectwise certifications but differ in scope and responsibilities.
What are the most commonly searched types of Connectwise jobs in Michigan? The most popular types of Connectwise jobs in Michigan are:
What are popular job titles related to Executive Connectwise jobs in Michigan? For Executive Connectwise jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Executive Connectwise jobs in Michigan look for? The top searched job categories for Executive Connectwise jobs in Michigan are:
What cities in Michigan are hiring for Executive Connectwise jobs? Cities in Michigan with the most Executive Connectwise job openings:
Job description
About E & E Tech
E & E Tech is a fast-growing Managed Services Provider (MSP) dedicated to delivering cutting-edge IT solutions with rapid response times and expert service. Our team thrives on innovation, efficiency, and delivering superior technology solutions that go beyond quick fixes.
We are specifically looking for a highly detail-oriented and technically skilled LOS Application Administrator with deep expertise in Loan Origination Systems (such as Encompass or Empower). This role will serve as the subject matter expert for the mortgage technology environment while supporting integrations, SQL backends, and automated disclosure/underwriting workflows.
Key ResponsibilitiesLOS Management & Administration:
- Serve as the primary administrator for the Loan Origination System (LOS), managing user security, persona-based access, and organizational hierarchy.
- Manage LOS environments (Desktop and Web versions), including coordination of version upgrades, critical patches, and regulatory compliance updates.
- Utilize Business Rules, Advanced Coding, and Input Form Builders to customize the user interface and loan logic to fit specific lending products and state requirements.
- Maintain environment integrity across Development (Sandbox), Testing, and Production, ensuring smooth promotion of custom code and business logic.
Data, Reporting & SQL Optimization:
- Manage Microsoft SQL Server specifically for the LOS data folders, including writing complex queries, views, and stored procedures for loan pipeline analysis.
- Develop and maintain custom reporting using Reporting Databases, SSRS, and Power BI, ensuring accurate data representation for secondary marketing and executive leadership.
- Monitor database performance and troubleshoot latency issues during high-volume peak periods.
Integrations & API Management:
- Build, configure, and maintain LOS APIs (Developer Connect) for system integrations (e.g., connecting the LOS to POS platforms, CRM tools, or third-party Appraisal/Title vendors).
- Read, interpret, and configure workflows using XML (MISMO standards) and JSON for data interchange between the LOS and external portals.
- Manage SDK/API connectors and ensure accurate data synchronization between the core system and third-party fintech tools.
Microsoft & Cloud Administration:
- Administer and support Azure environments hosting LOS-related application resources and middleware.
- Work with Windows Server environments to support LOS services, plugin servers, and database instances.
Workflow Automation & Support:
- Analyze mortgage business processes (Processing, Underwriting, Closing) and implement automation solutions to enhance "Time to Close" efficiency.
- Troubleshoot and resolve application errors, acting as the Tier 2/3 support for internal LOS issues and e-folder/e-signing failures.
- Create comprehensive documentation for business rules, custom input forms, and third-party integration mappings.
Required Technical Skills:
- Demonstrated experience administering a major Loan Origination System (Encompass or Empower preferred) is required.
- Strong understanding of Microsoft SQL Server, with the ability to write complex T-SQL queries and perform performance tuning for large loan databases.
- Experience with Business Rules (VB.NET or C#), Custom Input Forms, and User Defined Fields (UDF).
- Proficiency in reporting tools, specifically SSRS, Power BI, or LOS-native reporting engines.
- Experience with RESTful APIs, JSON, and MISMO XML data standards.
- Experience with Azure administration and Windows Server management.
Preferred Skills:
- Background in Mortgage Lending, Banking, or Fintech environments.
- Experience integrating the LOS with Point of Sale (POS) platforms (e.g., Blend, Maxwell) or CRM solutions (e.g., Total Expert, Salesforce).
- Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise.
Soft Skills:
- Highly detail-oriented with a deep understanding of the regulatory sensitivity of mortgage data.
- Ability to work independently and prioritize critical "system-down" tasks effectively.
- Strong communication skills to collaborate with technical teams and non-technical stakeholders (Loan Officers, Underwriters, and Compliance).
- Work with a growing and innovative IT solutions provider in the thriving mortgage tech space.
- Be part of a collaborative and forward-thinking team.
- Competitive salary and opportunities for professional development and certifications.
- Exposure to cutting-edge cloud, automation, and fintech integration technologies.
About E & E Tech
Sourced by ZipRecruiter
Company size
1 - 10 Employees
Headquarters location
Livonia, MI, US
Year founded
2013