While this is a fully remote position, we are looking for someone local in the Detroit Metro area ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
While this is a fully remote position, we are looking for someone local in the Detroit Metro area ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
While this is a fully remote position, we are looking for someone local in the Detroit Metro area ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
While this is a fully remote position, we are looking for someone local in the Detroit Metro area ... MSP experience * Familiarity with ConnectWise PSA Responsibilities: * Answering phone calls
Remote Connectwise information
What is a Remote ConnectWise technician?
A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.
What is the difference between Remote Connectwise vs Remote Autotask Technician?
| Aspect | Remote Connectwise | Remote Autotask Technician |
|---|---|---|
| Certifications | ConnectWise certifications, ITIL | Autotask certifications, CompTIA A+ |
| Work Environment | Remote support for MSPs, IT service providers | Remote troubleshooting for MSPs, IT firms |
| Industry Usage | Widely used in managed service providers | Common in IT service management companies |
Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.
What are the key skills and qualifications needed to thrive as a Remote ConnectWise specialist, and why are they important?
To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.
How does a Remote ConnectWise professional typically collaborate with IT teams and clients?
As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What are the most commonly searched types of Connectwise jobs in Michigan? The most popular types of Connectwise jobs in Michigan are:
What are popular job titles related to Remote Connectwise jobs in Michigan? For Remote Connectwise jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Connectwise jobs in Michigan look for? The top searched job categories for Remote Connectwise jobs in Michigan are:
What cities in Michigan are hiring for Remote Connectwise jobs? Cities in Michigan with the most Remote Connectwise job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 28 days ago
Job description
Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.
Location:
While this is a fully remote position, we are looking for someone local in the Detroit Metro area.
Proactive Technology Is Different:
- Monthly check-ins
- Fun, team-based approach
- Constantly learning
- We are Nuts about IT
Requirements
This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.
Must Have:
- Customer Service experience
- Proficient typing skills
- Friendly and positive attitude
- Self-motivated
- Strong multi-tasking and organizational skills
- Ability to work in a fast-paced environment
- Problem solver
- Reliable internet connection
Good To Have:
- Bachelor's degree
- Call center experience
- MSP experience
- Familiarity with ConnectWise PSA
Responsibilities:
- Answering phone calls
- Client communication
- Scheduling onsite visits
- Creating tickets
- Replying to emails
- Monday - Friday schedule
Benefits
- Full Medical Benefits
- 2 Weeks Paid Vacation
- Quarterly Bonus and Reviews
- Full Time
- Dental & vision insurance
- 401(k) matching
About Proactive Technology Management
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Bingham Farms, MI, US
Year founded
2007