2

Remote Senior Escalation Engineer Jobs in Michigan

(Remote) Senior Software Engineer

Wyoming, MI · Remote

$111K - $146K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... This remote role welcomes candidates anywhere in the US. Salary: 110K - 135K What your impact will ...

(Remote) Senior Software Engineer

Wyoming, MI · Remote

$111K - $146K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... This remote role welcomes candidates anywhere in the US. Salary: 110K - 135K What your impact will ...

... senior decision-makers, and leading structured evaluations to close. This remote role welcomes ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation

... senior decision-makers, and leading structured evaluations to close. This remote role welcomes ... Partner with Technical Sales Engineers to deliver tailored demonstrations and technical validation

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Serve as a senior escalation point for complex production issues involving AI platforms, machine ...

Serve as the escalation point for supplier issues, including quality concerns, dispute resolution ... Bachelor's degree in engineering, supply chain, procurement or a related field * 10 years in supply ...

Senior Sourcing Manager (Remote)

Kalamazoo, MI · On-site +1

$153K - $255K/yr

Serve as the escalation point for supplier issues, including quality concerns, dispute resolution ... Bachelor's degree in engineering, supply chain, procurement or a related field * 10 years in supply ...

As a senior member of our AI engineering team, you'll provide technical leadership, mentor ... REMOTE Basic Requirements * 8+ years experience in software development * AND 2+ years with AI ...

Senior Network Engineer

Grand Rapids, MI · On-site +1

$99K - $136K/yr

... point of escalation for the technology you champion. You will be responsible for designing ... Provide remote and on-site troubleshooting, utilizing appropriate tools to diagnose and remediate ...

New

next page

Showing results 1-20

Remote Senior Escalation Engineer information

What is a remote senior escalation engineer?

A Remote Senior Escalation Engineer is an experienced technical specialist who works remotely to resolve complex, high-priority customer issues that frontline support teams cannot solve. They act as the final point of technical escalation, troubleshooting advanced problems, collaborating with engineering teams, and ensuring customer satisfaction. This role often requires deep expertise in specific products or technologies, strong problem-solving skills, and excellent communication abilities to handle critical incidents and guide less experienced engineers.

What are the key skills and qualifications needed to thrive as a remote senior escalation engineer?

To thrive as a Remote Senior Escalation Engineer, you need advanced troubleshooting abilities, deep technical expertise in relevant platforms (such as cloud infrastructure or enterprise software), and several years of experience in technical support or engineering roles. Proficiency with ticketing systems (e.g., Zendesk, ServiceNow), remote diagnostic tools, and certifications like Microsoft Certified: Azure Solutions Architect or AWS Certified Solutions Architect are highly valuable. Outstanding problem-solving, communication, and customer empathy skills help distinguish top performers in this role. These skills are critical for resolving complex issues efficiently, maintaining customer satisfaction, and serving as a technical resource within the support team.

What are the typical challenges faced by a remote senior escalation engineer, and how can candidates prepare for them?

Remote Senior Escalation Engineers often encounter complex, high-priority technical issues that require advanced problem-solving skills and a calm, methodical approach under pressure. Since the role is remote, maintaining clear communication with both internal engineering teams and external customers across different time zones is essential. Candidates can prepare by honing their technical expertise, developing strong written and verbal communication skills, and becoming comfortable using remote collaboration tools. Proactively learning about the company’s products and support processes will also help you hit the ground running and effectively manage escalated cases.

What is the difference between Remote Senior Escalation Engineer vs Remote Customer Support Engineer?

AspectRemote Senior Escalation EngineerRemote Customer Support Engineer
CredentialsTechnical certifications, engineering degreeCustomer service training, technical knowledge
Work EnvironmentTechnical teams, engineering departmentsCustomer service centers, support teams
Industry UsageTech, SaaS, hardware companiesTech, retail, service industries
Primary FocusResolving complex technical issues, escalation managementAssisting customers, troubleshooting basic issues

The Remote Senior Escalation Engineer focuses on resolving complex technical problems and managing escalations within technical teams, often requiring advanced engineering skills. In contrast, the Remote Customer Support Engineer handles customer inquiries, troubleshooting common issues, and providing support. While both roles require technical knowledge, the escalation engineer's role is more specialized and technical, whereas the customer support engineer emphasizes customer interaction and issue resolution.

What are popular job titles related to Remote Senior Escalation Engineer jobs in Michigan?

For Remote Senior Escalation Engineer jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Senior Escalation Engineer jobs in Michigan look for?

The top searched job categories for Remote Senior Escalation Engineer jobs in Michigan are:

What cities in Michigan are hiring for Remote Senior Escalation Engineer jobs?

Cities in Michigan with the most Remote Senior Escalation Engineer job openings:

(Remote) Senior Software Engineer

Harris

Wyoming, MI • Remote

$111K - $146K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

81st of 247 rated software companies


Job description

MEDHOST, a division of Harris; is seeking a Senior Software Engineer who leverages extensive knowledge of architectural and design patterns, core design concepts, and best practices in unit testing and configuration management to design, construct, test, and debug technical solutions.

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG development, modernization, production troubleshooting, code quality, and mentoring within a fast-paced healthcare technology environment. The role leads assigned technical efforts, guides less experienced developers, contributes to architecture and design discussions, and ensures solutions are maintainable, secure, supportable, and aligned with established MEDHOST engineering standards.

You will be responsible for providing accurate effort estimates, identifying system and process deficiencies, and recommending improvements. Your role will involve taking full responsibility for project parts, resolving complex development issues, and assisting in enforcing development deadlines and schedules. Additionally, you will facilitate task prioritization for junior staff and support the organization's needs through various duties.

This remote role welcomes candidates anywhere in the US.

Salary:

110K - 135K


What your impact will be:

  • Design, construct, test, and debug technical solutions in compliance with engineering standards.
  • Provide effort estimates and accomplish tasks within defined schedules.
  • Identify and recommend solutions for system and process deficiencies.
  • Take full responsibility for implementing project parts, including new projects.
  • Resolve high-complexity development issues.
  • Assist in enforcing development deadlines and schedules.
  • Facilitate task prioritization for junior staff.
  • Perform other duties as required to support organizational needs.
  • Experience using AI-assisted application development tools and techniques to support software development, analysis, troubleshooting, documentation, testing, and modernization efforts.
  • Knowledge of the MEDHOST PIF system is a plus. Candidates with PIF experience should be prepared to discuss their specific role, responsibilities, and technical experience with the system.

Additional Information

  • Candidates may be asked to deliver a short presentation on a technical topic of their choice as part of the interview process.

What we are looking for:

  • Master's Degree in a related computer or engineering field with 3 years of experience, or a Bachelor's Degree with 5 years of experience.
  • 7+ years of commercial product development experience.
  • Proficiency in more than one of the following: RPG & CL, DB2 SQL, SQL Procedure and User Defined Functions.
  • Solid understanding of object-oriented programming and design principles (SOLID).
  • Experience with agile software development in a geographically distributed environment.
  • Past technical responsibility for shipping a software product (consulting experience not considered).
  • Comprehensive understanding of various testing types (unit, system, integration, performance).
  • Strong interpersonal and communication skills, with the ability to work independently.
  • Excellent analytical, problem-solving, and technical writing skills.
  • Demonstrated ability to coach and mentor others.
  • Knowledge of cross-platform development is recommended.
  • Experience with software version control is required.

The position requires deep experience with RPGLE/RPG IV, CL, Db2 for i, SQL, IBM i application development, JSON, REST integrations, secure development, Agile delivery, and controlled change management. The developer is also expected to adopt approved AI-enabled development tools to improve analysis, documentation, troubleshooting, development workflows, and engineering efficiency.

What we can offer:

  • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
  • Employee stock ownership and RRSP/401k matching programs
  • Lifestyle rewards
  • Remote work and more!

About MEDHOST:

MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry.

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

#LI-remote


What Harris Computer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

Social media