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Remote Connectwise Jobs (NOW HIRING)

ConnectWise

Senior Product Manager- AI

$129K - $170K/yr

US-Remote (EST working hours) * Up to 10% travel ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from ...

ConnectWise

Senior Product Manager- AI

OR · Remote

$126K - $166K/yr

The Senior Product Manager is responsible for the planning and execution of ConnectWise platforms ... US-Remote (EST working hours) * Up to 10% travel

ConnectWise

Senior Sales Engineer

Onsite/Hybrid/Remote depending on location * 20-30% travel may be required * May require occasional work outside of normal business hours (conferences, events, securing deals, etc.) ConnectWise is an ...

CTS

Field Services Engineer

New York, NY · Remote

$60K - $80K/yr

Reporting to the Field Services Supervisor, you will act as the face of CTS, delivering both hands-on, on-site support and efficient remote assistance. Utilizing tools like ConnectWise, you will ...

Cyber Advisors

Business Systems Engineer

Maple Grove, MN · On-site +1

$80K - $100K/yr

... ConnectWise PSA and other Professional Services Automation systems to support executive decision-making * Perform day-to-day management of NinjaRMM and other remote support systems, including ...

Xantrion

IT Dispatcher (Remote - work from home)

$45K - $50K/yr

This is a remote role working from home within the United States. * Shift: Monday - Friday, mid ... Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM.

KJ Technology

Project Engineer

New York, NY · On-site +1

Experience working with an IT Remote Monitoring and Management system such as ConnectWise Automate or similar. * Understanding of hardware compatibility and specifications. * Advanced network ...

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How much do remote connectwise jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for remote connectwise in the United States is $27.67, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.17 per hour, depending on experience, location, and employer.

What is a Remote ConnectWise technician?

A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.

What is the difference between Remote Connectwise vs Remote Autotask Technician?

AspectRemote ConnectwiseRemote Autotask Technician
CertificationsConnectWise certifications, ITILAutotask certifications, CompTIA A+
Work EnvironmentRemote support for MSPs, IT service providersRemote troubleshooting for MSPs, IT firms
Industry UsageWidely used in managed service providersCommon in IT service management companies

Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.

What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?

To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.

How does a Remote ConnectWise professional typically collaborate with IT teams and clients?

As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
More about Remote Connectwise jobs
What cities are hiring for Remote Connectwise jobs? Cities with the most Remote Connectwise job openings:
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Remote Connectwise jobs near you
Infographic showing various Remote Connectwise job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $57,562 per year, or $27.7 per hour.
Sr Director, Professional Services

Sr Director, Professional Services

ConnectWise

OR • Remote

Other

Posted 5 days ago

ConnectWise rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

25th of 186 rated software companies

Job description

General Summary:

The Sr. Director of Professional Services leads the ConnectWise Consulting organization and is accountable for predictable, high-quality execution of non-scale (high-touch, complex) consulting engagements, partner outcomes, and operational rigor across Consultants, Project Managers, and Technical Services. The role owns short- to midterm strategy execution and operating direction for the organization, including performance management across delivery quality, partner satisfaction, time-to-value, adoption, retention impact, and operational efficiency (utilization and margin). A core focus is Consulting360, the flagship service offering-owning execution excellence and ongoing evolution of the delivery model, assets, and enablement to expand ConnectWise Consulting into a business consulting function with measurable partner impact. The Sr. Director defines and enforces delivery standards and governance, including SOW scoping discipline and change control, and runs a consistent operating cadence to drive accountability and operational rigor. The role drives cross-functional interlock with Sales, Product, Partner Success, Support, Enablement, Finance, and Operations, including alignment that supports services attach where appropriate, and closed-loop feedback that removes friction and improves partner outcomes. The Sr. Director drives an AI & Automation-first strategy and execution by adopting tools and workflows that improve efficiency, quality, scalability, and insights. The role provides regular reporting and forecasts to senior leadership and monitors industry and MSP market trends to continuously improve delivery.

Essential Duties & Responsibilities:

  • Leads Consultants, Project Managers, and Technical Services to deliver non-scale consulting engagements across the ConnectWise portfolio, improving partner time-to-value, adoption, satisfaction, and retention
  • Drives an AI & Automation-first strategy and execution by adopting and building tools and workflows that improve efficiency, quality, scalability, insights, and partner outcomes
  • Owns short- to mid-term strategy execution and operating direction for the ConnectWise Consulting organization, including organizational planning, talent strategy, capacity modeling, and integration of acquired teams, workflows, offerings, and partner experience standards
  • Partners with executive leadership on matters of significance to ConnectWise and serves as an executive escalation point for high-impact partner issues and complex delivery challenges
  • Owns the Consulting360 service execution and continuous refinement, including delivery governance, methodology evolution, playbooks, enablement, and measurement to elevate ConnectWise Consulting into a business consulting function
  • Defines and enforces delivery standards, governance, SOW scoping discipline, and change control; runs a consistent operating cadence (weekly/monthly business reviews, forecast and capacity reviews, risk and escalation forums, and quarterly planning) to drive accountability and operational rigor
  • Establishes and owns performance management across delivery and operational efficiency metrics, including utilization and margin, service quality, partner satisfaction, time-to-value, adoption, and retention impact, and provides regular reporting, forecasts, and strategic updates to senior leadership on performance, risks, capacity, partner trends, and improvement initiatives
  • Leverages services data and Voice of the Partner insights to identify, prioritize, and lead initiatives that reduce delivery risk, remove friction, and improve implementation quality and scalability Drives cross-functional interlock with Sales, Product, Partner Success, Support, Enablement, Finance, and Operations to ensure clean handoffs, defined readiness and success criteria, and closed-loop feedback; supports services attach where appropriate; and engages partners and key stakeholders to strengthen executive relationships and promote long-term value realization
  • Develops leaders and teams through coaching and talent development while building a culture of accountability, partner obsession, innovation, and continuous improvement
  • Represents ConnectWise Consulting in strategic programs and partner/community engagements, including IT Nation, and monitors industry and MSP market trends to continuously improve service delivery and partner outcomes

Working Conditions:

  • Remote-US or CAN
  • 10-20% Travel may be required

Apply