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Remote Connectwise Jobs in Devon, PA (NOW HIRING)

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Remote Connectwise information

See Devon, PA salary details

$15

$27

$36

How much do remote connectwise jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote connectwise in Devon, PA is $27.07, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $32.45 per hour, depending on experience, location, and employer.

What is a Remote ConnectWise technician?

A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.

What is the difference between Remote Connectwise vs Remote Autotask Technician?

AspectRemote ConnectwiseRemote Autotask Technician
CertificationsConnectWise certifications, ITILAutotask certifications, CompTIA A+
Work EnvironmentRemote support for MSPs, IT service providersRemote troubleshooting for MSPs, IT firms
Industry UsageWidely used in managed service providersCommon in IT service management companies

Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.

What are the key skills and qualifications needed to thrive as a Remote ConnectWise specialist, and why are they important?

To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.

How does a Remote ConnectWise professional typically collaborate with IT teams and clients?

As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What job categories do people searching Remote Connectwise jobs in Devon, PA look for? The top searched job categories for Remote Connectwise jobs in Devon, PA are:
What cities near Devon, PA are hiring for Remote Connectwise jobs? Cities near Devon, PA with the most Remote Connectwise job openings:
Remote Connectwise jobs near you
Infographic showing various Remote Connectwise job openings in Devon, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,309 per year, or $27.1 per hour.

Engineer, Technical Alignment

IT Solutions Consulting LLC

PA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Description
About ITS:
Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.
Job Summary:
The Engineer, Technical Alignment plays an integral part in supporting our Technology Alignment Department. As our Engineer, Technical Alignment, you are responsible for providing proactive services and support to our clients across the Greater Philadelphia Area. More specifically, you'll be tasked with ensuring all client technologies are functioning properly, while reducing the need for reactive support. This role reports to our Technology Alignment Manager, and works closely with various departments to ensure optimal operations.
Requirements
Responsibilities
  • Adhere to our established Technology Alignment processes, procedures, and policies
  • Assist with client onboarding and offboarding procedures
  • Provide proactive IT support to clients, ensuring all physical and digital networks are operating smoothly without any interruptions
  • Monitor and remedy client infrastructure issues and alerts in a timely manner
  • Perform regular onsite proactive services that will reduce the need for reactive support
  • Perform regular checks for maintenance installation to ensure all systems are running smoothly
  • Document system reviews, recommendations, internal processes, and procedures
  • Escalate client issues to the Technology Alignment Team Lead if need be
  • Provide additional IT support to other departments as required
  • Participate in after-hours on call and/or on call escalation rotations as assigned
  • Other assignments as instructed by the Technology Alignment Team Lead
  • Attend regular internal/external meetings
  • All other duties and responsibilities as assigned by the Technology Alignment Manager

Experience
Requirements
  • Post-secondary diploma or bachelor's degree in Computer Science or Information Technology; and/or 1-5 years of proven technical support experience
  • Any of the following professional IT certifications: Microsoft, Citrix, Sophos, Cisco, Comptia
  • Previous experience working with a Managed service provider is an asset
  • Proven experience providing network administrative support
  • Previous experience working with VMware, Windows Servers, RMM, and PSA
  • Advanced MS Windows Server administrative skills and support skills
  • Experience in administering, managing, and troubleshooting patch management tools
  • Sound knowledge of backups and Disaster Recovery software and strategies
  • Experience with Datto BDR and VEAM
  • Experience in creating custom scripts using Remote Management Tools, such as ConnectWise, Automate, or Datto will be an asset
  • Excellent communication, interpersonal, and active listening skills
  • Professional, proactive, and personable telephone etiquette
  • Ability to adapt and respond to challenging situations, different personality types, and difficult client inquiries
  • Ability to solve problems independently, effectively, and efficiently
  • Ability to multi-task and work under tight deadlines
  • Ability to manage changing priorities effectively and efficiently
  • Strong team player spirit is a must
  • Must be willing to work in a hybrid working environment
  • Must be willing to attend the office or client worksites in-person when required

Compensation Package
ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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