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Remote Connectwise Jobs (NOW HIRING)

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... Perform remote fixes at the desktop level, including installing and upgrading software ... • ConnectWise Manage Experience/Skills Preferred • ConnectWise Automate and Control • ...

PeopleWise Consulting

Service Lead (Remote)

$16.50 - $21.50/hr

... ConnectWise) and RMM tools (NinjaOne, Kaseya, Datto) • Proficiency with Email Security (e.g ... DHCP, Remote Desktop Services • Networking proficiency with TCP/IP, VLANs, routing, firewall ...

VXIT

Project Engineer - MSP

West Palm Beach, FL · Remote

$110K - $120K/yr

Intune * Remote Monitor and Management tools * Professional Services Automation (PSA) - ConnectWise Manage * Avanan, Barracuda, Proofpoint * Security Awareness Training tools Non-Technical ...

Logically

Managed Services Engineer I

Dublin, OH · Remote

Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise, and Remote Desktop Services preferred * Experience in LAN/WAN and basic network troubleshooting * Experience with ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to ... Work Location/Remote Status: This position is eligible for remote work, within a state where ...

Logically

Managed Services Engineer I

Dublin, OH · Remote

Familiarity with Microsoft Exchange, SQL, Sharepoint, Windows Server, ConnectWise, and Remote Desktop Services preferred * Experience in LAN/WAN and basic network troubleshooting * Experience with ...

Interlaced

Technical Project Engineer - Remote

$65K - $70K/yr

Maintain accurate documentation by updating contacts and tags in ConnectWise and ensuring ITGlue reflects the full IT stack, key links, and client-specific info. * Monitor Fleet and OBOF progress ...

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · On-site +1

$60K - $65K/yr

Log and track support requests in ConnectWise. * Prioritize and/or escalate tickets as required to ... When Working Remote * Must have a reliable, high-speed internet connection that effectively ...

Xantrion

IT Support Engineer (Remote - Dallas)

Dallas, TX · Remote

$60K - $65K/yr

Log and track support requests in ConnectWise. * Prioritize and/or escalate tickets as required to ... When Working Remote * Must have a reliable, high-speed internet connection that effectively ...

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How much do remote connectwise jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote connectwise in the United States is $27.67, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.17 per hour, depending on experience, location, and employer.

What is a Remote ConnectWise technician?

A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.

What is the difference between Remote Connectwise vs Remote Autotask Technician?

AspectRemote ConnectwiseRemote Autotask Technician
CertificationsConnectWise certifications, ITILAutotask certifications, CompTIA A+
Work EnvironmentRemote support for MSPs, IT service providersRemote troubleshooting for MSPs, IT firms
Industry UsageWidely used in managed service providersCommon in IT service management companies

Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.

What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?

To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.

How does a Remote ConnectWise professional typically collaborate with IT teams and clients?

As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
More about Remote Connectwise jobs
What cities are hiring for Remote Connectwise jobs? Cities with the most Remote Connectwise job openings:
What are the most commonly searched types of Connectwise jobs? The most popular types of Connectwise jobs are:
What states have the most Remote Connectwise jobs? States with the most job openings for Remote Connectwise jobs include:
What job categories do people searching Remote Connectwise jobs look for? The top searched job categories for Remote Connectwise jobs are:
Remote Connectwise jobs near you
Infographic showing various Remote Connectwise job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,562 per year, or $27.7 per hour.
Escalation Technician

Escalation Technician

Homefield IT

Manhattan, NY • On-site, Remote

Full-time

Re-posted 7 days ago

Job description

Company Description
Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously. Through the strategic alignment of business objectives and technology - we help organizations achieve tangible success and growth at the speed of change. Our custom solutions are designed to help companies thrive in today's competitive landscape while preparing them to dominate tomorrow. When efficiency and productivity meet premier IT support and world-class customer service - your firm gets its Homefield advantage.
Job Description
The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
Escalation Technicians Job Responsibilities
• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.
• Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
Qualifications
• At least three years of experience in Windows Server administration such as Active Directory, and Remote Desktop Services
• Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs
• Must have previous MSP experience
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability - We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability - You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs
Experience/Skills Required
• TCP/IP networking stack, switches, routers and firewalls • Peripheral devices, including network printers, scanners, etc.
• Anti-Virus and malware protection solutions
• Microsoft Office 365
• Windows Server 2008/2012/2016
• Cloud computing infrastructure
• Strong troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to assume responsibility and ownership for work performed
• Complete command of English language both written and conversational
• ConnectWise Manage
Experience/Skills Preferred
• ConnectWise Automate and Control
• Technical Certifications
• Auvik
Additional Information
All your information will be kept confidential according to EEO guidelines.

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