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Remote Connectwise Jobs in California (NOW HIRING)

Red Cup IT Inc

Systems Engineer

Los Angeles, CA · On-site +1

Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions ... Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask)

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Remote Connectwise information

What is a Remote ConnectWise technician?

A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.

What is the difference between Remote Connectwise vs Remote Autotask Technician?

AspectRemote ConnectwiseRemote Autotask Technician
CertificationsConnectWise certifications, ITILAutotask certifications, CompTIA A+
Work EnvironmentRemote support for MSPs, IT service providersRemote troubleshooting for MSPs, IT firms
Industry UsageWidely used in managed service providersCommon in IT service management companies

Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.

What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?

To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.

How does a Remote ConnectWise professional typically collaborate with IT teams and clients?

As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What are the most commonly searched types of Connectwise jobs in California? The most popular types of Connectwise jobs in California are:
What are popular job titles related to Remote Connectwise jobs in California? For Remote Connectwise jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Connectwise jobs in California look for? The top searched job categories for Remote Connectwise jobs in California are:
What cities in California are hiring for Remote Connectwise jobs? Cities in California with the most Remote Connectwise job openings:
Remote Connectwise jobs near you
Systems Engineer

Systems Engineer

Red Cup IT Inc

Los Angeles, CA • On-site, Remote

Full-time

Posted 11 days ago

Job description

We are looking for an MSP Systems Engineer who is responsible for maintaining, supporting, and improving client IT environments across on-premises and cloud infrastructure, ensuring high availability, security, and performance for multiple customers in a fast-paced managed services setting.
Key Duties and Responsibilities:
  • Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi-Fi).
  • Respond to and resolve Level 2/3 support tickets and escalations.
  • Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements.
  • Manage Microsoft 365 and related cloud services (Exchange Online, Teams, SharePoint, Intune), including migrations and ongoing administration.
  • Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions.
  • Maintain backup and disaster recovery solutions, regularly verify backups, and participate in restoration testing.
  • Ensure systems are patched, secure, and compliant with best practices and client policies.
  • Document configurations, procedures, and project work; contribute to internal knowledge base.
  • Collaborate with project managers, vendors, and internal teams; provide guidance to junior engineers as needed.

Required Skills and Experience:
  • Several years of experience in systems engineering or administration, ideally in an MSP or multi-client environment.
  • Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
  • Experience with virtualization platforms (VMware vSphere/ESXi, Hyper-V).
  • Solid understanding of networking fundamentals: VLANs, VPNs, routing, switches, and firewalls.
  • Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask).
  • Strong troubleshooting, documentation, and customer service skills, with the ability to manage multiple client environments at once.

Preferred Qualifications:
  • Scripting/automation experience (PowerShell).
  • Exposure to Azure AD, Azure IaaS, and security best practices (MFA, endpoint protection).
  • Relevant certifications (e.g., Microsoft, VMware, Cisco, security).

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