Automation Engineer
Phoenix, AZ · On-site +1
Integrate platforms such as ConnectWise Manage, Microsoft Graph, IT Glue, NinjaRMM, Pax8 ... Phoenix-based hybrid environment preferred, with fully remote options considered for the right ...
Automation Engineer
Phoenix, AZ · On-site +1
Integrate platforms such as ConnectWise Manage, Microsoft Graph, IT Glue, NinjaRMM, Pax8 ... Phoenix-based hybrid environment preferred, with fully remote options considered for the right ...
Account Executive
Yuma, AZ · Remote
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM ... Remote
Quick apply
Account Executive
Yuma, AZ · Remote
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM ... Remote
Support Technician II
Scottsdale, AZ · On-site +1
$21.75 - $29.75/hr
Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, DATTO RMM, and Microsoft SCCM/Intune. * To analyze and where appropriate reproduce problems ...
Support Technician II
Scottsdale, AZ · On-site +1
$21.75 - $29.75/hr
Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, DATTO RMM, and Microsoft SCCM/Intune. * To analyze and where appropriate reproduce problems ...
Account Executive
Yuma, AZ · Remote
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM ... Remote
Quick apply
Account Executive
Yuma, AZ · Remote
Accurately track all prospecting, opportunity, and sales activity in ConnectWise or other CRM ... Remote
Remote Connectwise information
What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?
To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.
How does a Remote ConnectWise professional typically collaborate with IT teams and clients?
As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
What is a Remote ConnectWise technician?
A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.
What is the difference between Remote Connectwise vs Remote Autotask Technician?
| Aspect | Remote Connectwise | Remote Autotask Technician |
|---|---|---|
| Certifications | ConnectWise certifications, ITIL | Autotask certifications, CompTIA A+ |
| Work Environment | Remote support for MSPs, IT service providers | Remote troubleshooting for MSPs, IT firms |
| Industry Usage | Widely used in managed service providers | Common in IT service management companies |
Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.
What are the most commonly searched types of Connectwise jobs in Arizona? The most popular types of Connectwise jobs in Arizona are:
What are popular job titles related to Remote Connectwise jobs in Arizona? For Remote Connectwise jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Connectwise jobs in Arizona look for? The top searched job categories for Remote Connectwise jobs in Arizona are:
Full-time
Posted 14 days ago
Job description
Automation Engineer
About the Role:
Visory is seeking an Automation Engineer to design, build, and maintain the systems that power our managed services operations. In this hands-on engineering role, you'll develop production-grade automations and integrations across PSA, RMM, documentation, identity, and AI platforms to create scalable workflows across hundreds of client tenants.
You'll work closely with the Director of Automation & AI to take ideas from concept to production while contributing to the evolution of Visory's automation and AI capabilities. This position is being offered in a hybrid schedule based 2-3 days in our office in Phoenix, Arizona.
What You Will Be DOING:
- Automation Development & Integration: Design and build automated workflows using Rewst, Azure Functions, and serverless integrations with Python, PowerShell, and TypeScript. Integrate platforms such as ConnectWise Manage, Microsoft Graph, IT Glue, NinjaRMM, Pax8, SentinelOne, and other MSP tools through APIs.
- Platform Engineering & Internal Tooling: Contribute to internal Node.js services, dashboards, and web tooling that support automation visibility, monitoring, and operational scalability. Build reusable functions and shared logic for cross-platform workflows.
- AI & Intelligent Automation: Support the development of AI-powered features including RAG over documentation, AI-assisted ticket triage, document processing, and natural language or voice interfaces. Use AI responsibly within daily engineering workflows and production systems.
- Testing, Monitoring & Support: Test, monitor, troubleshoot, and maintain automation solutions in production environments, ensuring reliability, scalability, and operational stability.
- Strategy & Cross-Functional Collaboration: Partner with stakeholders across the business to identify high-value manual processes and prioritize automation initiatives based on business impact and technical feasibility.
- Documentation & Knowledge Sharing: Maintain clear documentation for automations, integrations, assumptions, decisions, and operational procedures to support scalability and knowledge transfer.
What You Will NEED/LEARN:
We don't expect anyone to walk in with all of this. Strong fundamentals plus a genuine curiosity about the rest is the bar and what we are mainly looking for!
- Development & Automation Experience: 3+ years building automations, integrations, or backend services with strong skills in Python, PowerShell, or TypeScript. Experience designing scalable workflows and integrating systems through APIs.
- API & Cloud Knowledge: Comfortable working with REST/JSON APIs, including authentication, pagination, and error handling. Hands-on experience with cloud platforms such as Azure, AWS, or GCP, with willingness to expand Azure expertise.
- Version Control & Engineering Practices: Proficiency with Git, GitHub, or Azure DevOps, including branching strategies, pull requests, and code reviews. Strong understanding of infrastructure-as-code and engineering best practices (Bicep, ARM, Terraform).
- Automation & MSP Tooling: Familiarity with platforms such as Rewst, ConnectWise Manage, IT Glue, NinjaRMM, Pax8, Microsoft Graph, Entra ID, or related MSP technologies preferred.
- AI & Modern Platform Exposure: Interest or experience with AI-powered systems, LLM-backed features, RAG workflows, prompt engineering, Azure AI Search, or related technologies preferred.
- Communication & Work Style: Strong written and verbal communication skills, ability to explain technical decisions clearly, and a collaborative, growth-oriented mindset with curiosity and adaptability.
- Work Environment & Physical Requirements: Prolonged periods of sitting at a desk and working on a computer.
What You GET:
- Growth & Technical Development: Opportunity to grow into platform engineering and applied AI work with hands-on exposure to Azure infrastructure, Bicep, LLM integrations, multi-tenant systems, and advanced automation tooling.
- Ownership & Impact: Direct collaboration with the Director of Automation & AI and the ability to take automation initiatives from concept to production in a highly visible engineering role.
- Flexible Work Environment: Phoenix-based hybrid environment preferred, with fully remote options considered for the right candidate.
About Visory:
Visory is a hands-on technology and cybersecurity partner delivering enterprise-grade IT services, compliance support, and managed infrastructure to financial, accounting, construction, and other growing businesses. With a team of 150+ professionals, we combine industry expertise with exceptional client support to help organizations stay secure, compliant, and confident in their digital transformation.