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Helper Connectwise Jobs in Arizona (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to ...

itSynergy

Level 1 Helpdesk Engineer

Phoenix, AZ

$40K - $50K/yr

Role Summary As an L1 Helpdesk Engineer, you are the first point of contact for client users. You ... Tools You'll Use (Daily) ConnectWise PSA, Kaseya VSA, Microsoft Office applications (Outlook, Word ...

Bex Partners

Automation Engineer

Phoenix, AZ · On-site +1

Integrate platforms such as ConnectWise Manage, Microsoft Graph, IT Glue, NinjaRMM, Pax8 ... help organizations stay secure, compliant, and confident in their digital transformation.

Sunstate Technology Group

Project Lead I

Show Low, AZ · On-site

$31 - $33/hr

Your expertise will help drive the success of each project, contributing to our customer-centric ... Familiarity with ConnectWise Manage at an intermediate to advanced level is also required. These ...

Sunstate Technology Group

Project Lead I

Show Low, AZ · On-site

$31 - $33/hr

Your expertise will help drive the success of each project, contributing to our customer-centric ... Familiarity with ConnectWise Manage at an intermediate to advanced level is also required. These ...

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Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

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What are popular job titles related to Helper Connectwise jobs in Arizona? For Helper Connectwise jobs in Arizona, the most frequently searched job titles are:
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Helper Connectwise jobs near you

Help Desk Administrator

Winsor Consulting Group LLC

Tucson, AZ • On-site

Full-time

Posted 19 days ago

Job description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

The Help Desk Administrator is a Tier 2 technician responsible for handling escalated service requests, troubleshooting complex technical issues, and providing support and mentorship to Tier 1 staff. This position plays a key role in maintaining service quality and client satisfaction by ensuring technical issues are resolved efficiently and accurately. In addition to day-to-day support duties, this role may assist with internal and client-facing projects and must maintain clear, professional communication with both clients and internal teams.

Job Duties:
  • Provide advanced troubleshooting and resolution for escalated issues from Tier 1 technicians
  • Support and resolve issues related to: oWindows and macOS operating systems
  • Microsoft 365 (Exchange, OneDrive, SharePoint, Teams, Intune) oNetworking fundamentals (LAN/WAN, DNS, DHCP, VPN, Wi-Fi)
  • Active Directory and Group Policy oVirtualization platforms (basic support for Hyper-V, VMware)
  • PC/laptop hardware and peripheral devices
  • Image, configure, and deploy workstations and laptops
  • Deliver clear and timely updates within the ticketing system (e.g., ConnectWise Manage)
  • Maintain high levels of customer service and professionalism in all client communications
  • Participate in internal training and documentation efforts
  • Provide guidance, mentoring, and support to Tier 1 Help Desk staff
  • Identify recurring issues and recommend process or technical improvements
  • Perform remote support using remote desktop and RMM tools
  • Participate in the department’s oncall rotation to provide afterhours support as needed
    • Preferred Skills:
  • Strong working knowledge of Windows desktop OS and Microsoft 365
  • Familiarity with Exchange Online, Active Directory, and basic server administration
  • Understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Experience with RMM and PSA tools (e.g., ConnectWise Automate/Manage)
  • Excellent troubleshooting and logical thinking skills
  • Ability to clearly document work and resolutions
  • Professional verbal and written communication skills
  • Ability to work independently and collaboratively within a team
  • Strong customer service orientation and attention to detail
  • Ability to represent Winsor Consulting in a professional manner, especially during onsite engagements
    • Experience:
  • 2 to 4 years of experience in a technical support role, preferably within a Managed Services Provider (MSP)
  • Experience handling Tier 2 or escalated support requests
  • Experience with remote desktop and remote support tools (e.g., ScreenConnect, TeamViewer)
  • Familiarity with scripting or automation tools is a plus
    • Education:
  • Associate's degree in information technology or equivalent experience. Bachelor's Degree in IT preferred.
  • Preferred Certifications CompTIA A+, Network+, Server+, Microsoft 365 Certified: Modern Desktop Administrator Associate

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