Help Desk Administrator
Tucson, AZ · On-site
Service Operations Manager The Help Desk Administrator is a Tier 2 technician responsible for ... Deliver clear and timely updates within the ticketing system (e.g., ConnectWise Manage) * Maintain ...
Help Desk Administrator
Tucson, AZ · On-site
Service Operations Manager The Help Desk Administrator is a Tier 2 technician responsible for ... Deliver clear and timely updates within the ticketing system (e.g., ConnectWise Manage) * Maintain ...
Help Desk Technician
Tucson, AZ · On-site
$19 - $25.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to ...
Help Desk Technician
Tucson, AZ · On-site
$19 - $25.50/hr
Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to ...
... and help them find strategic direction. If you are seeking to advance your career in a big way ... Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise.
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... and help them find strategic direction. If you are seeking to advance your career in a big way ... Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise.
... and help them find strategic direction. If you are seeking to advance your career in a big way ... Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise.
Quick apply
... and help them find strategic direction. If you are seeking to advance your career in a big way ... Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise.
Job Summary : Palmetto Technology Group (PTG) is a partnership platform focused on helping ... ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions ...
Job Summary : Palmetto Technology Group (PTG) is a partnership platform focused on helping ... ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions ...
Tier 2 Help Desk Technician
Phoenix, AZ · On-site
$19.75 - $26.75/hr
The Tier 2 Help Desk Technician is responsible for providing advanced technical support for ... Experience with Syncro, ConnectWise, NinjaOne, Datto, Huntress, SentinelOne, or similar MSP tools ...
Quick apply
Tier 2 Help Desk Technician
Phoenix, AZ · On-site
$19.75 - $26.75/hr
The Tier 2 Help Desk Technician is responsible for providing advanced technical support for ... Experience with Syncro, ConnectWise, NinjaOne, Datto, Huntress, SentinelOne, or similar MSP tools ...
Help Desk Support Level II Technician
$19.25 - $25.75/hr
... Help Desk Support Level II Technician to join their technical support team. This role is ... ConnectWise RMM and Autotask is a plus. * Experience configuring and supporting VoIP solutions.
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Help Desk Support Level II Technician
$19.25 - $25.75/hr
... Help Desk Support Level II Technician to join their technical support team. This role is ... ConnectWise RMM and Autotask is a plus. * Experience configuring and supporting VoIP solutions.
Help Desk Support Level II Technician
$31 - $35/hr
... Help Desk Support Level II Technician to join their technical support team. This role is ... ConnectWise RMM and Autotask is a plus. * Experience configuring and supporting VoIP solutions.
Quick apply
Help Desk Support Level II Technician
$31 - $35/hr
... Help Desk Support Level II Technician to join their technical support team. This role is ... ConnectWise RMM and Autotask is a plus. * Experience configuring and supporting VoIP solutions.
The Helpdesk Technician 1 serves as the first point of contact for end users, providing friendly ... Autotask, Connectwise or similar) and an understanding of SLAs, ticket prioritization, and ...
The Helpdesk Technician 1 serves as the first point of contact for end users, providing friendly ... Autotask, Connectwise or similar) and an understanding of SLAs, ticket prioritization, and ...
Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). * Excellent ... Experience with ConnectWise * Certifications such as CompTIA A+, Network+, or Microsoft Certified ...
Quick apply
Familiarity with helpdesk and ticketing systems (e.g., ServiceNow, JIRA, Zendesk). * Excellent ... Experience with ConnectWise * Certifications such as CompTIA A+, Network+, or Microsoft Certified ...
Track and report on incident trends, root causes, and resolutions to help improve IT services and ... Preferred Experience: • Experience with ConnectWise • Certifications such as CompTIA A ...
Track and report on incident trends, root causes, and resolutions to help improve IT services and ... Preferred Experience: • Experience with ConnectWise • Certifications such as CompTIA A ...
Service Manager
Tucson, AZ · On-site
Preferred Experience: · Experience with ConnectWise. · ITIL Foundation or higher. · CompTIA ... We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We ...
Quick apply
Service Manager
Tucson, AZ · On-site
Preferred Experience: · Experience with ConnectWise. · ITIL Foundation or higher. · CompTIA ... We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We ...
Service Manager
Tucson, AZ · On-site
Preferred Experience: • Experience with ConnectWise. • ITIL Foundation or higher. • CompTIA ... We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We ...
Service Manager
Tucson, AZ · On-site
Preferred Experience: • Experience with ConnectWise. • ITIL Foundation or higher. • CompTIA ... We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We ...
Desktop and Cloud Services Tech Support
Tucson, AZ · On-site
$18 - $25/hr
If you are passionate about helping others and about learning new things and you have a strong ... ConnectWise suite of management tools · Networking equipment configuration from such vendors as ...
Quick apply
Desktop and Cloud Services Tech Support
Tucson, AZ · On-site
$18 - $25/hr
If you are passionate about helping others and about learning new things and you have a strong ... ConnectWise suite of management tools · Networking equipment configuration from such vendors as ...
Desktop and Cloud Services Tech Support
Tucson, AZ · On-site
$18 - $25/hr
If you are passionate about helping others and about learning new things and you have a strong ... ConnectWise suite of management tools · Networking equipment configuration from such vendors as ...
Quick apply
Desktop and Cloud Services Tech Support
Tucson, AZ · On-site
$18 - $25/hr
If you are passionate about helping others and about learning new things and you have a strong ... ConnectWise suite of management tools · Networking equipment configuration from such vendors as ...
Desktop and Cloud Services Tech Support
Tucson, AZ · On-site
$18 - $25/hr
If you are passionate about helping others and about learning new things and you have a strong ... ConnectWise suite of management tools · Networking equipment configuration from such vendors as ...
Quick apply
Desktop and Cloud Services Tech Support
Tucson, AZ · On-site
$18 - $25/hr
If you are passionate about helping others and about learning new things and you have a strong ... ConnectWise suite of management tools · Networking equipment configuration from such vendors as ...
Managed Services Technician
Phoenix, AZ · On-site
If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...
New
Managed Services Technician
Phoenix, AZ · On-site
If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...
New
At One Step Secure I/T , we deliver managed services and cybersecurity that help businesses run ... ConnectWise, LabTech * Microsoft Intune, Microsoft Copilot * Azure and AWS * Windows Desktop/Server ...
Quick apply
At One Step Secure I/T , we deliver managed services and cybersecurity that help businesses run ... ConnectWise, LabTech * Microsoft Intune, Microsoft Copilot * Azure and AWS * Windows Desktop/Server ...
If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...
If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...
Managed Services Technician
Phoenix, AZ · On-site
If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...
Quick apply
Managed Services Technician
Phoenix, AZ · On-site
If you are passionate about creating real solutions that help businesses with cutting-edge ... Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise ...
Helper Connectwise information
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are the most commonly searched types of Connectwise jobs in Arizona?
The most popular types of Connectwise jobs in Arizona are:
What are popular job titles related to Helper Connectwise jobs in Arizona?
For Helper Connectwise jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Arizona look for?
The top searched job categories for Helper Connectwise jobs in Arizona are:
What cities in Arizona are hiring for Helper Connectwise jobs?
Cities in Arizona with the most Helper Connectwise job openings:
Job description
Department: Service Operations
Reports to: Service Operations Manager
Job Description:The Help Desk Administrator is a Tier 2 technician responsible for handling escalated service requests, troubleshooting complex technical issues, and providing support and mentorship to Tier 1 staff. This position plays a key role in maintaining service quality and client satisfaction by ensuring technical issues are resolved efficiently and accurately. In addition to day-to-day support duties, this role may assist with internal and client-facing projects and must maintain clear, professional communication with both clients and internal teams.
Job Duties:- Provide advanced troubleshooting and resolution for escalated issues from Tier 1 technicians
- Support and resolve issues related to: oWindows and macOS operating systems
- Microsoft 365 (Exchange, OneDrive, SharePoint, Teams, Intune) oNetworking fundamentals (LAN/WAN, DNS, DHCP, VPN, Wi-Fi)
- Active Directory and Group Policy oVirtualization platforms (basic support for Hyper-V, VMware)
- PC/laptop hardware and peripheral devices
- Image, configure, and deploy workstations and laptops
- Deliver clear and timely updates within the ticketing system (e.g., ConnectWise Manage)
- Maintain high levels of customer service and professionalism in all client communications
- Participate in internal training and documentation efforts
- Provide guidance, mentoring, and support to Tier 1 Help Desk staff
- Identify recurring issues and recommend process or technical improvements
- Perform remote support using remote desktop and RMM tools
- Participate in the department’s oncall rotation to provide afterhours support as needed Preferred Skills:
- Strong working knowledge of Windows desktop OS and Microsoft 365
- Familiarity with Exchange Online, Active Directory, and basic server administration
- Understanding of core networking concepts (TCP/IP, DNS, DHCP, VPN)
- Experience with RMM and PSA tools (e.g., ConnectWise Automate/Manage)
- Excellent troubleshooting and logical thinking skills
- Ability to clearly document work and resolutions
- Professional verbal and written communication skills
- Ability to work independently and collaboratively within a team
- Strong customer service orientation and attention to detail
- Ability to represent Winsor Consulting in a professional manner, especially during onsite engagements Experience:
- 2 to 4 years of experience in a technical support role, preferably within a Managed Services Provider (MSP)
- Experience handling Tier 2 or escalated support requests
- Experience with remote desktop and remote support tools (e.g., ScreenConnect, TeamViewer)
- Familiarity with scripting or automation tools is a plus Education:
- Associate's degree in information technology or equivalent experience. Bachelor's Degree in IT preferred.
- Preferred Certifications CompTIA A+, Network+, Server+, Microsoft 365 Certified: Modern Desktop Administrator Associate
About Winsor Consulting Group
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