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Entry Level Help Desk Support Jobs in Arizona (NOW HIRING)

NEOGOV

Help Desk Support Technician - Bisbee

Bisbee, AZ · On-site

$15 - $20.25/hr

NEOGOV is seeking a Help Desk Support Technician in Bisbee, AZ. The role involves managing the CCIT Help Desk as the first level of technology support for County employees, performing basic ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Provide daily help desk support for stores and end users with a focus on providing outstanding customer service. Log help desk requests into tracking system as reported by end users, assign those ...

ClearanceJobs

L1 Service Desk Jobs

Sierra Vista, AZ · On-site

$17.75 - $24/hr

... Help Desk Support Technicians to join one of the largest and most collaborative enterprise service desks supporting the U.S. Army. This role is a great opportunity for entry-level IT professionals ...

Motion Recruitment

Help Desk Technician

Phoenix, AZ · On-site

$55K - $70K/yr

A growing organization in Phoenix, AZ is looking for a Help Desk Support Technician to join its internal IT team. This is a full-time, direct-hire, fully onsite opportunity supporting employees ...

TEKsystems

IT Service Desk III

Goodyear, AZ

$30/hr

... support, Help desk, Service desk, Support, Troubleshooting, Customer service, Helpdesk troubleshooting, Zebra, RF Devices, Handhelds Top Skills Details Help desk support,Help desk,Service desk ...

Expert Technology Services

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

The Help Desk Analyst will provide technical support for AZ360 ERP and PageUp , assisting users via phone and email, troubleshooting issues, managing and escalating ServiceNow tickets, supporting ...

TEKsystems

IT Service Desk III

Goodyear, AZ · On-site

$30/hr

... support, Help desk, Service desk, Support, Troubleshooting, Customer service, Helpdesk troubleshooting, Zebra, RF Devices, Handhelds Top Skills Details Help desk support,Help desk,Service desk ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Provide Tier 1 technical support via phone, email, chat, and in person * Troubleshoot hardware ... Help Desk, Desktop Support, or Technical Support experience * Working knowledge of Windows ...

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.

CALIBRE

Help Desk Technician

Fort Huachuca, AZ · On-site

$40K - $50K/yr

We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

$19.53 - $31.37/hr

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... Provides support and/or coverage to meet queue needs based on department needs and team ...

Nuvodia

Help Desk Specialist II

Chandler, AZ · On-site

$19.53 - $31.37/hr

The Help Desk II must be able to work effectively and efficiently to identify and resolve multiple ... Provides support and/or coverage to meet queue needs based on department needs and team ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Arizona

Entry Level Help Desk Support information

See Arizona salary details

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$19

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk support in Arizona is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Arizona?

For Entry Level Help Desk Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Arizona look for?

The top searched job categories for Entry Level Help Desk Support jobs in Arizona are:

What cities in Arizona are hiring for Entry Level Help Desk Support jobs?

Cities in Arizona with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,403 per year, or $19.4 per hour.

Help Desk Support Technician - Bisbee

Bisbee, AZ • On-site

NEOGOV
Software Development • 501 - 1,000 employees
Learn more about NEOGOVexternal

$15 - $20.25/hr

Full-time

Re-posted 10 days ago

Job description

Job Summary:
NEOGOV is seeking a Help Desk Support Technician in Bisbee, AZ. The role involves managing the CCIT Help Desk as the first level of technology support for County employees, performing basic troubleshooting, and coordinating help desk activities.
Responsibilities:
• Provides basic first tier phone support for hardware, peripherals, and network access;
• Provides basic support for office productivity applications such as Microsoft Windows, Word, e-mail, and other software as assigned;
• Performs basic troubleshooting and assists users through simple procedures;
• Monitors voice mail, e-mail, messages, and related information for support inquiries;
• Coordinates and maintains a log of request activities of the Help Desk and assigns trouble-tickets/change-requests to the appropriate technician, administrator or engineer;
• Verifies requests are completed to the customers satisfaction;
• Ability to prioritize service requests according to importance, i.e., emergency, immediate, high priority, moderate, general or suggestion;
• Provides basic administration of computer accounts and passwords;
• In conjunction with the Desktop Support Manger coordinate the help desk technicians work schedule to include scheduling field work to ensure the help desk as appropriate coverage during office hours.
Qualifications:
Required:
• An Associate Degree in Computer Science, Electrical Engineering, Applied Electronics or a related field from a regionally accredited institution of higher learning recognized by the US Department of Education.
• Alternatively, a high school diploma or equivalent and two (2) years’ experience in a customer service or IT support role.
• Must possess and maintain a valid Arizona Driver’s License and the ability to be covered by county insurance.
• Knowledge of Microsoft Office 365 Suite.
• Knowledge of remote support techniques.
• Knowledge of Active Directory User/Group Management.
• Knowledge of capabilities, operation, and maintenance of microcomputers in a networked environment.
• Knowledge of peripherals, voice, and data telecommunications equipment.
• Knowledge of techniques for setting up and testing microcomputer systems.
• Skill in tracking and technical documentation.
• Skill in customer-oriented service techniques.
• Skill in handling high volume telephone and email inquiries.
• Skill in training methods and procedures.
• Skill in identifying and resolving problems with computer software and hardware.
• Skill in operating microcomputers and related peripheral equipment.
• Skill in remote support of microcomputer, telecommunications, and peripheral equipment.
• Ability to problem solve.
• Ability to plan and manage time.
• Ability to use logic, experience and knowledge to evaluate situations and determine the appropriate course of action.
• Ability to provide an exceptional level of customer service.
• Ability to establish and maintain an exceptional working relationship with employees, other agencies and the public.
• Ability to read, write and speak English.
• Ability to follow written and verbal instruction.
• Ability to communicate effectively both verbally and in writing.
Company:
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety. Founded in 1999, the company is headquartered in El Segundo, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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