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Entry Level Help Desk Support Jobs in Arizona (NOW HIRING)

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

Job Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 Summary: * The Live Expert Service Desk Analyst will provide first and second tier technical support to ...

Pacer Group

Help Desk Support

Tucson, AZ · On-site

$19 - $25.50/hr

Job Title - Help Desk Support Duration - 5+ months Shift -Standard Location - Tucson, AZ 85706 Summary: * The Live Expert Service Desk Analyst will provide first and second tier technical support to ...

Samprasoft

Help Desk Support (Aetna)

Scottsdale, AZ · On-site

$18.75 - $25.25/hr

Help Desk Support Service Associate Our IT professionals create best-in-class solutions that integrate technology, information and business processes. They keep applications, systems, networks and ...

Circle

Help Desk Support I (58704)

Phoenix, AZ · On-site

$51.69K - $67.14K/yr

Help Desk Support I Admin Office - Phoenix, AZ Overview Salary Range $51,691.00 - $67,139.00 Description Min Mid Max 51,691 - 59,415 - 67,139 Summary of Position: The Help Desk Support Specialist I ...

Circle

Help Desk Support I (58704)

Phoenix, AZ · On-site

$51.69K - $67.14K/yr

Help Desk Support I Admin Office - Phoenix, AZ Overview Salary Range $51,691.00 - $67,139.00 Description Min Mid Max 51,691 - 59,415 - 67,139 Summary of Position: The Help Desk Support Specialist I ...

Circle the City

Help Desk Support I (58704)

Phoenix, AZ · On-site

$51.69K - $67.14K/yr

The Help Desk Support Specialist I provides first-level technical support to Circle the City staff across all clinics and mobile programs. This role is the initial point of contact for IT issues ...

Infotree Global Solutions

Help Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Position Title Help Desk Analyst Location RI/KS/OK/DE/KS/PH/FL/AZ Duration 6+ Months Visa USC/GC/EAD ESSENTIAL JOB FUNCTIONS: • Provides basic help desk support for problems and service requests ...

Agile Defense

$19.50 - $26.75/hr

Cyber Center Help Desk Support Analyst Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance to Start * First point of contact for Tier 2 requests that are escalated to the Global ...

LESLIES POOLMART INC

Help Desk Specialist

Phoenix, AZ · Hybrid

Provide daily help desk support for stores and end users with a focus on providing outstanding customer service. Log help desk requests into tracking system as reported by end users, assign those ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Keep accurate and meticulous support documentation including ticketing of support requests; * High level of follow through. Qualifications , Skills and Abilities Required: Help Desk must:

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Keep accurate and meticulous support documentation including ticketing of support requests; * High level of follow through. Qualifications , Skills and Abilities Required: Help Desk must:

The State of Arizona

Help Desk Analyst

Phoenix, AZ · On-site

$21.50/hr

Help Desk Analyst Apply now Job No: 540924 Work Type: Full-time Location: PHOENIX Categories ... Document support activities and maintain knowledge base. Install, configure, and deploy desktop ...

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Entry Level Help Desk Support information

See Arizona salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Arizona is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Arizona? For Entry Level Help Desk Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Arizona look for? The top searched job categories for Entry Level Help Desk Support jobs in Arizona are:
What cities in Arizona are hiring for Entry Level Help Desk Support jobs? Cities in Arizona with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Arizona as of May 2026, with employment types broken down into 2% As Needed, 17% Full Time, 66% Part Time, 1% Temporary, and 14% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $40,403 per year, or $19.4 per hour.
Help Desk Support

Help Desk Support

Pacer Group

Tucson, AZ • On-site

$19 - $25.50/hr

Contractor

Posted 29 days ago

Job description

Job Title - Help Desk Support
Duration – 5+ months
Shift –Standard
Location – Tucson, AZ 85706

Summary:

  • The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees.
  • The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employees issues/requests, which may range from straightforward to more complicated technical issues.
  • There is also a range of administration duties within this role.
  • Excellent communication and interpersonal skills combined with technical skills are essential to providing high level customer service to the employee community.
  • Service Desk staff work in a dynamic, fast-paced call center that provides service via phone, chat and backend collaboration via Slack.

 Responsibilities:

  • Troubleshoot software, hardware and connectivity issues remotely.
  • Ability to understand & articulate root cause on customer issues.
  • Log all Service Desk contacts into Incident Management System (ServiceNow)
  • Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
  • Familiarity with encryption and security tools and triaging within this environment.
  • Assist customers in gaining access to various systems and servers.
  • Deploy/patch software using device management technologies (VMware and Ivanti)
  • Communicate call and chat trends and emerging issues
  • The ability to take on small projects from start to finish
  • Knowledge Base and process documentation skills.
  • Work closely with the team to resolve or properly close aging tickets.
  • Take ownership of employee issues and follow up on the status of the problem on behalf of the user and communicate progress in a timely manner.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Analyze and resolve incidents within expected turnaround time.
  • 5 day work week Full Time 40 hours a week Weekend shifts required from December- April (Tax Peak) .
  • Flexibility required during Tax Season peaks

Skills:   

  • Prior Service Desk or Desktop Support experience required Incident Management experience Basic user & security group
  • Active Directory administration experience Strong knowledge of Microsoft based operating systems
  • Experience with using and troubleshooting Office 365 within a corporate network environment (permissions, calendaring, delegation)
  • Familiarity supporting VPN issues Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory
  • Familiarity with home network troubleshooting Interpersonal Skills Self-starter
  • Passionate about providing excellent customer service and follow-thru to completion Good problem solving, diagnosis and troubleshooting skills
  • Ability to identify Root Cause Able to identify gaps in documentation and made request for updates
  • Ability to communicate technical issues in non-technical terms
  • Ability to work independently and within a team
  • Ability to work cross-functionally