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Entry Level Help Desk Support Jobs in Arizona (NOW HIRING)

Peraton

Help Desk Representative

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends ...

CALIBRE

Help Desk Technician

Fort Huachuca, AZ

$40K - $50K/yr

We are seeking a remote Help Desk Specialist to support our client out of Arizona. This position is fully ONSITE. The successful candidate must have prior IT Service Desk operations experience. This ...

Kestra Holdings

Senior Help Desk Engineer

Tempe, AZ · On-site

As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country.

Arizona Priority Care

Help Desk Technician

Chandler, AZ

$19.75 - $26.50/hr

The Help Desk Technician I serves as the first and primary point of contact for all IT support requests within Arizona Priority Care, delivering prompt and courteous technical assistance to clinical ...

TEKsystems

Help Desk Technician

Fort Huachuca, AZ

$27.53/hr

Our team is seeking qualified help desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space. You will be responsible for providing remote ...

TEKsystems

Help Desk Technician

Sierra Vista, AZ

$27.53/hr

Our team is seeking qualified help desk technicians to support one of the largest, most collaborative enterprise service desks in the defense space. You will be responsible for providing remote ...

Sentrillion

Help Desk Technician- Level II

Sierra Vista, AZ · On-site

$17.75 - $24/hr

In this role, you will have the chance to work onsite, providing essential support and solutions to ... This position is 24/7 coverage for our Help Desk. Successful candidates must be able to work ...

Peraton

Help Desk Representative (SCA)

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends ...

Peraton

Help Desk Representative (SCA)

Fort Huachuca, AZ · On-site

$39K - $62K/yr

Responsibilities Peraton is looking for a Help Desk Representative to help our Federal Customer ... Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends ...

Leslie's

Help Desk Specialist (level 2)

Phoenix, AZ · On-site

The Help Desk Specialist provides day-to-day technical support to retail stores and end users, ensuring timely issue resolution and an exceptional customer experience. This role is responsible for ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

At Southwest Human Development, our services improve lives and help families by supporting young ... EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ...

Southwest Human Development

EHR Help Desk Analyst

Phoenix, AZ · On-site

$19.25 - $26.50/hr

At Southwest Human Development, our services improve lives and help families by supporting young ... EHR Help Desk Analyst In this role you will: * MyAvatar & Application Support * Serve as the first ...

IntraEdge

Help Desk - Tier 1

Scottsdale, AZ · On-site

$20.25 - $27.25/hr

A Service Desk Contractor provides first-level end-user support and incident diagnosis for Republic Services' applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single ...

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Showing results 21-40

All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Arizona

Entry Level Help Desk Support information

See Arizona salary details

$9

$19

$30

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in Arizona is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Arizona? For Entry Level Help Desk Support jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Arizona look for? The top searched job categories for Entry Level Help Desk Support jobs in Arizona are:
What cities in Arizona are hiring for Entry Level Help Desk Support jobs? Cities in Arizona with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,403 per year, or $19.4 per hour.

Help Desk Representative

Peraton

Fort Huachuca, AZ • On-site

$39K - $62K/yr

Full-time

Re-posted 14 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Responsibilities

Peraton is looking for a Help Desk Representative to help our Federal Customer onsite at Fort Huachuca, AZ. This person will answer incoming calls from Customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature. 

Responsibilities:

  • First point of contact for Tier 2 requests that are escalated to the Global Cyber Center
  • Ensure continuous 24/7 shift coverage to support the GCC mission, which entails working on weekends, holidays, and after hours.
  • Responsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations)  
  • Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting 
  • Route tickets in accordance with documented procedures 
  • Perform quality assurance follow-up with customers/end users 
  • Comply with documented processes and procedures 
  • Monitor group mailboxes and prioritize emails by order of importance  
  • Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift 
  • Provide reporting (as needed) 
  • Maintain a professional demeanor with our military, civilian and contractor customers 
Qualifications

Qualifications:

  • HS diploma +2 years of customer service, inside sales and/or help desk experience
  • Active DoD Secret clearance
  • US Citizenship required
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

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Benefits

Hours and flexibility

Workplace

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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