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Entry Level Help Desk Support Jobs in Tucson, AZ

Winsor Consulting Group LLC

Help Desk Technician

Tucson, AZ · On-site

$19 - $25.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will ... Provide Level 1 support for clientreported issues via phone, email, or ticketing system.

Pae

IT Support Technician

Tucson, AZ

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Pae

IT Support Technician

Tucson, AZ · On-site

$32 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Akraya Inc.

Help Desk Specialist I : 26-02461

Tucson, AZ · On-site +1

$20 - $26/hr

Respond to support requests via various channels * Document and track technical incidents * Liaise with other departments for issue resolution Must-Have Skills: * Prior Service Desk or Desktop ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

Maintain a high degree of customer service for all support queries and adhere to all service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Tucson, AZ

$29/hr

Maintain a high degree of customer service for all support queries and adhere to all service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Tucson, AZ · On-site

$29/hr

Maintain a high degree of customer service for all support queries and adhere to all service ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

TEKsystems

Service Desk Analyst

Tucson, AZ · Remote

$29/hr

Previous Service Desk, Help Desk, or Desktop Support experience * Windows 11 troubleshooting * Phone and chat support experience * VPN and networking knowledge * Active Directory experience * Strong ...

TEKsystems

Service Desk Analyst (Remote)

Tucson, AZ · On-site

$29/hr

Support VPN connectivity and wired and wireless networking issues, including home network ... Monitor and communicate call and chat trends and emerging issues to the team, helping identify ...

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Entry Level Help Desk Support information

See Tucson, AZ salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for entry level help desk support in Tucson, AZ is $19.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.83 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Tucson, AZ?

For Entry Level Help Desk Support jobs in Tucson, AZ, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Tucson, AZ look for?

The top searched job categories for Entry Level Help Desk Support jobs in Tucson, AZ are:

What cities near Tucson, AZ are hiring for Entry Level Help Desk Support jobs?

Cities near Tucson, AZ with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Tucson, AZ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,992 per year, or $19.7 per hour.

Help Desk Support/Help Desk Specialist I (Remote)

Tucson, AZ • On-site

Kforce Technology Staffing
IT Services • 1 - 5K employees
Learn more about Kforce Technology Staffingexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

RESPONSIBILITIES:
A client with Kforce is seeking a Help Desk Support / Help Desk Specialist I to join their team in Tucson, AZ. This is a remote position.
Responsibilities:
* Provides support to end users for computer, application, system, device, access and hardware issues
* Identifies, researches and resolves technical problems of moderate complexity
* Responds to telephone, email and on line requests for technical support
* Documents, tracks, and monitors the problem using applicable systems and tools
* May coordinate with other teams or departments to resolve user problems
REQUIREMENTS:
* 1 year of desktop-based hardware support experience preferred
* Help Prior Service Desk or Desktop Support experience required
* ServiceNow Basic user & security group experience
* Active Directory administration knowledge
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 and 11
* Experience with using and troubleshooting Office 365 and Gmail (permissions, calendaring, delegation)
* Experience with using and troubleshooting Collaboration & Productivity tools such as: Zoom, G-Suite, & Slack
* Familiarity supporting MFA and VPN issues
* Familiarity with troubleshooting Wi-Fi Networking on Macs and PCs
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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About Kforce

Sourced by ZipRecruiter

Kforce is a professional staffing services firm that is located in Tampa, Florida, US. Operational since 1962, it specializes in flexible and direct hire staffing in Technology and Finance & Accounting, engaging over 23,000 highly skilled professionals annually with more than 4,000 customers. Kforce operates within various industry sectors such as healthcare, financial services, communications, and government. Their mission is to have a meaningful impact on all the lives they serve, with a focus on integrity, respect, and trust.

Industry

It services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Tampa, FL, US

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