IT Help Desk Analyst
Tempe, AZ · Hybrid
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
IT Help Desk Analyst
Tempe, AZ · Hybrid
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
IT Help Desk Analyst
Tempe, AZ · On-site
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
IT Help Desk Analyst
Tempe, AZ · On-site
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
IT Help Desk Level 2
Phoenix, AZ · On-site
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
IT Help Desk Level 2
Phoenix, AZ · On-site
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
IT Help Desk Level 2
Phoenix, AZ · On-site +1
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
IT Help Desk Level 2
Phoenix, AZ · On-site +1
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
IT Help Desk Level 1
Phoenix, AZ · Remote
$17 - $22.50/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
IT Help Desk Level 1
Phoenix, AZ · Remote
$17 - $22.50/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
IT Help Desk Level 1
Phoenix, AZ · On-site +1
$17 - $22.50/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
IT Help Desk Level 1
Phoenix, AZ · On-site +1
$17 - $22.50/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
IT Help Desk Engineer Level III
$80K - $100K/yr
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
Quick apply
IT Help Desk Engineer Level III
$80K - $100K/yr
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
IT Help Desk/Deskside Support
Chandler, AZ · On-site
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
IT Help Desk/Deskside Support
Chandler, AZ · On-site
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
Quick apply
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity leave
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity leave
IT Helpdesk Manager - (Previous MSP Experience Needed)
Phoenix, AZ · On-site
$48 - $58/hr
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
IT Helpdesk Manager - (Previous MSP Experience Needed)
Phoenix, AZ · On-site
$48 - $58/hr
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
Quick apply
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity ...
Quick apply
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity ...
Help Desk Specialist
Phoenix, AZ · Hybrid
Qualifications: * 2 years of experience working in an IT Help Desk environment. * 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint). * 1-2 years of ...
Quick apply
Help Desk Specialist
Phoenix, AZ · Hybrid
Qualifications: * 2 years of experience working in an IT Help Desk environment. * 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint). * 1-2 years of ...
This role is responsible for logging, prioritizing, and tracking help desk requests, troubleshooting technical issues, and collaborating with IT team members to support ongoing operations.
This role is responsible for logging, prioritizing, and tracking help desk requests, troubleshooting technical issues, and collaborating with IT team members to support ongoing operations.
IT Support Technician
Tucson, AZ · On-site
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
IT Support Technician
Tucson, AZ · On-site
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
IT Support Technician
Tucson, AZ · On-site
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
IT Support Technician
Tucson, AZ · On-site
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
IT Support Technician
Eloy, AZ · On-site
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
IT Support Technician
Eloy, AZ · On-site
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
IT Support Technician
Tucson, AZ · On-site
$33 - $35/hr
We are pipelining candidates for a future role in Tucson, AZ With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and ...
IT Support Technician
Tucson, AZ · On-site
$33 - $35/hr
We are pipelining candidates for a future role in Tucson, AZ With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and ...
IT Support Technician- Larry H. Miller Mesa
Mesa, AZ · On-site
$21.25 - $29.25/hr
Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk ...
IT Support Technician- Larry H. Miller Mesa
Mesa, AZ · On-site
$21.25 - $29.25/hr
Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk ...
Amazon It Help Desk information
What is an Amazon IT Help Desk?
An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.
What skills and qualifications are needed for an Amazon IT Help Desk?
To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.
What are some typical challenges faced by Amazon IT Help Desk team members?
Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.
What are the most commonly searched types of Amazon It Help Desk jobs in Arizona?
The most popular types of Amazon It Help Desk jobs in Arizona are:
What are popular job titles related to Amazon It Help Desk jobs in Arizona?
For Amazon It Help Desk jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Amazon It Help Desk jobs in Arizona look for?
The top searched job categories for Amazon It Help Desk jobs in Arizona are:
Key responsibilities
Receive, analyze, document, escalate, and resolve customer issues and requests related to services delivered
Monitor and report on customer systems and networks using various monitoring tools
Partner with engineering teams to resolve technology problems and work towards resolution
Job description
Company Description
We delivers world class IT solutions 365/24/7. We're in search of dynamic individuals that are passionate about technology and providing best-in-class customer service. Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth.
We employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. Our team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe.
Job Description
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers; this team is the launching point for all customer support communications. Technicians are responsible for receipt, analysis, documentation, escalation, and resolution of customer issues and requests related to services delivered. This team is involved in major incident resolution.
Responsibilities include monitoring and reporting on customer systems and networks using various monitoring tools. A Service Desk Technician also handles operations duties within our datacenter. This individual will also partner closely with our engineer teams to solve technology problems and work to resolution. The candidate will demonstrate excellent communication, troubleshooting, and documentation skills as well as an understanding and application of computer support best practices.
**There are several shifts available in our Scottsdale, Gilbert and Tempe locations including first and third shift options**
Responsibilities
- Problem solve and deliver solutions to customer issues within SLAs to provide best in class customer service
- Issue and incident documentation in Cherwell ticketing tool
- Provide top-notch customer service via phone, email and chat in a service support center
- Escalate and partner with engineering teams to resolve customer issues
- Monitor enterprise systems through monitoring software (Nagios and Nimsoft)
- Account management through Active Directory for customer environments
- Dynamics AX and Baan ERP support
Qualifications
Required Qualifications
- 1+ years of IT experience.
- Must follow the Service Desk attendance guidelines to meet our customers' needs
Qualifications
Other Qualifications
- Established track record in IT technologies (Unix/Windows Servers, Database, Data Center and Borderless Networking, Client/Server Application Support)
- Able to produce a high standard deliverable while under time constraint pressure
- Experience interacting with external customers
- Excellent customer service skills, interpersonal skills, and telephone etiquette
- Friendly personality that enjoys assisting customers
- Good documentation skills and solid written grammar
- Able to accurately follow written technical work instructions
- Able to work in a structured environment
- Strong organization, time management, and prioritizing skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
About ZenTech Consulting
Sourced by ZipRecruiter
Working with ZenTech Consulting offers potential applicants a unique experience versus a traditional job search. Choosing to begin your job search with ZenTech gives you immediate access to positions at leading companies that partner with us. The opportunity to work with a professional recruiter to identify your strengths, skills and how to apply your prior work experience are some of the immediate benefits to working with us. In addition, your recruiter will share important details about a position and provide interview tips so that you can effectively demonstrate your skills and expertise to hiring managers. By working with ZenTech Consulting, you can also build your network of connections and increase the number and variety of jobs you qualify for. Our service is completely free and you receive the added benefit of working with a recruiter that specializes in your industry. Our recruiters will identify available positions that fit your skills, personality and career goals as well as guide you through the hiring process.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Tampa, FL, US
Year founded
2011