Phoenix, AZ · Remote
$17 - $22.50/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
Phoenix, AZ · Remote
$17 - $22.50/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
Phoenix, AZ · On-site +1
$17 - $24/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
Phoenix, AZ · On-site +1
$17 - $24/hr
We help organizations simplify technology, improve security, and support growth through proactive ... IT services environment through tickets, chat, and phone support. This role troubleshoots customer ...
Tempe, AZ · On-site
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
Tempe, AZ · On-site
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
Tempe, AZ · Hybrid
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
Tempe, AZ · Hybrid
An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...
$40K - $55K/yr
We are accepting applications for an IT helpdesk technician at our headquarters in Tempe. This role is a "tier one" level role, focusing on: assisting end users with issues that will come in via ...
$40K - $55K/yr
We are accepting applications for an IT helpdesk technician at our headquarters in Tempe. This role is a "tier one" level role, focusing on: assisting end users with issues that will come in via ...
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
New
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
New
Phoenix, AZ · On-site +1
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
New
Phoenix, AZ · On-site +1
$22 - $28/hr
Minimum of 3+ years of technical customer support or IT help desk experience required; MSP (Managed Service Provider) experience strongly preferred. * Demonstrates strong analytical and ...
New
Phoenix, AZ · On-site
$17 - $24/hr
... Technology's managed IT services environment through tickets, chat, and phone support. This role ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
Phoenix, AZ · On-site
$17 - $24/hr
... Technology's managed IT services environment through tickets, chat, and phone support. This role ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
Phoenix, AZ · On-site
$17 - $24/hr
... Technology's managed IT services environment through tickets, chat, and phone support. This role ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
Phoenix, AZ · On-site
$17 - $24/hr
... Technology's managed IT services environment through tickets, chat, and phone support. This role ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
Quick apply
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
Chandler, AZ · On-site
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
Chandler, AZ · On-site
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
Chandler, AZ · On-site
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
Chandler, AZ · On-site
$20.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity leave
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity leave
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
Quick apply
Summary Our client is a leading IT Solutions & Managed Services Provider (MSP) Company located in Tempe, AZ and they are in need of a IT Help Desk Engineer , who possesses MSP experience. A qualified ...
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
Quick apply
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
Looking for an experienced IT Help Desk Manager for our MSP / Managed Service Provider here in the Phoenix area. Top Skills Details * 2+ years in Management / Supervisory Help Desk /Service Desk ...
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity ...
Quick apply
... IT Support Services II-Help Desk We are seeking a skilled IT Support Services II to join our ... Amazon Prime reimbursement * 40 Hours for Volunteer Time * Paid Maternity and Paternity ...
Phoenix, AZ · Hybrid
Qualifications: * 2 years of experience working in an IT Help Desk environment. * 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint). * 1-2 years of ...
Quick apply
Phoenix, AZ · Hybrid
Qualifications: * 2 years of experience working in an IT Help Desk environment. * 1-2 years of experience with Microsoft Office (Outlook, Access, Excel, Word, and PowerPoint). * 1-2 years of ...
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
$33 - $35/hr
With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...
An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.
To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.
Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.
The most popular types of Amazon It Help Desk jobs in Arizona are:
For Amazon It Help Desk jobs in Arizona, the most frequently searched job titles are:
The top searched job categories for Amazon It Help Desk jobs in Arizona are:
$17 - $22.50/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 4 days ago
Company Description
Trapp Technology is a managed services provider delivering cloud, IT, and cybersecurity solutions to businesses across the United States. We help organizations simplify technology, improve security, and support growth through proactive, fully managed services.
Role Summary
The Service Delivery Technician I provides technical support to clients within Trapp Technology’s managed IT services environment through tickets, chat, and phone support. This role troubleshoots customer issues, maintains server and workstation performance, and ensures timely resolution while delivering an excellent customer experience.
Full-time remote position.
Pay Rate: $17.00–$22.50/hour depending on experience.
Key Responsibilities
Short-Term Success Metrics (First 90 Days)
During the first 90 days, technicians participate in structured onboarding focused on Trapp Technology’s internal systems, technologies, services, and processes. Success includes:
Qualifications
Work Environment & Benefits
Trapp Technology and ArmorPoint take pride in a workplace defined by positivity, respect, and collaboration – where a strong work ethic, innovation, and mutual trust drive personal and company growth. We value our team members and offer a competitive benefit package, as listed below:
Sourced by ZipRecruiter
It services
51 - 200 Employees
Phoenix, AZ, US
2007
