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Remote Connectwise Jobs (NOW HIRING)

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1

Shield

Senior Account Manager

MN · On-site +1

$77K - $85K/yr

OneNet Global - Remote Compensation: $77,000 - $85,000 / year Description The Senior Account ... ConnectWise, Autotask) is a plus but not required

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management Software * Experience troubleshooting Citrix VDIs #M- #LI- Ref: #851-Rockville-S1

KJ Technology

Project Engineer

New York, NY · On-site +1

Experience working with an IT Remote Monitoring and Management system such as ConnectWise Automate or similar. * Understanding of hardware compatibility and specifications. * Advanced network ...

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

... Perform remote fixes at the desktop level, including installing and upgrading software ... • ConnectWise Manage Experience/Skills Preferred • ConnectWise Automate and Control • ...

TeamLogic IT, Dallas, TX

Level II Technician

Dallas, TX · On-site +1

$60K - $80K/yr

RMM (remote monitoring and management) software such as NinajOne, Kaseya, or ConnectWise * PSA for ticketing and project management, such as AutoTask or Zoho. * Experience setting up firewalls and ...

VXIT

Be Seen First

Project Engineer - MSP

West Palm Beach, FL · Remote

$110K - $120K/yr

Intune * Remote Monitor and Management tools * Professional Services Automation (PSA) - ConnectWise Manage * Avanan, Barracuda, Proofpoint * Security Awareness Training tools Non-Technical ...

Managed Solution

Customer Support Representative, L2

$17.50 - $22.25/hr

Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to ... Work Location/Remote Status: This position is eligible for remote work, within a state where ...

Managed Solution LLC

Customer Support Representative, L2

$17.50 - $22.25/hr

Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to ... Work Location/Remote Status: This position is eligible for remote work, within a state where ...

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All JobsRemote Connectwise Jobs

Remote Connectwise information

See salary details

$15

$27

$37

How much do remote connectwise jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for remote connectwise in the United States is $27.67, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.17 per hour, depending on experience, location, and employer.

What is a Remote ConnectWise technician?

A Remote ConnectWise technician is an IT professional who uses ConnectWise, a popular remote monitoring and management (RMM) software, to provide technical support and manage client systems from a remote location. They help businesses monitor their IT infrastructure, troubleshoot issues, and perform maintenance tasks without needing to be physically present. This role is essential for managed service providers (MSPs) and companies that rely on remote IT support to ensure their networks and devices run smoothly.

What is the difference between Remote Connectwise vs Remote Autotask Technician?

AspectRemote ConnectwiseRemote Autotask Technician
CertificationsConnectWise certifications, ITILAutotask certifications, CompTIA A+
Work EnvironmentRemote support for MSPs, IT service providersRemote troubleshooting for MSPs, IT firms
Industry UsageWidely used in managed service providersCommon in IT service management companies

Remote Connectwise and Remote Autotask Technicians both support IT service providers remotely, often requiring similar certifications and working in comparable environments. The main difference lies in the specific platform expertise: Connectwise focuses on ConnectWise Manage, while Autotask technicians specialize in Autotask PSA. Both roles are essential in MSP operations, with overlapping skills but platform-specific knowledge.

What are the key skills and qualifications needed to thrive as a Remote ConnectWise Specialist, and why are they important?

To thrive as a Remote ConnectWise Specialist, you need a solid understanding of IT service management, experience with ConnectWise software, and often a background in computer science or related fields. Familiarity with ConnectWise Manage, Automate, and Control platforms, as well as relevant certifications like ConnectWise certifications or CompTIA A+, is typically required. Strong problem-solving, communication, and customer service skills help specialists efficiently resolve client issues and work collaboratively with remote teams. These abilities are crucial for delivering high-quality IT support, maintaining system integrity, and ensuring client satisfaction in a remote environment.

How does a Remote ConnectWise professional typically collaborate with IT teams and clients?

As a Remote ConnectWise professional, you'll regularly interact with internal IT teams and external clients to manage service tickets, coordinate project tasks, and resolve technical issues. Collaboration often involves using ConnectWise's integrated communication tools, remote access features, and documentation systems to ensure everyone stays updated and aligned. You'll participate in virtual meetings, provide remote support, and frequently share progress reports or troubleshooting steps. Strong communication skills and proactive follow-ups are key to building trust and ensuring smooth workflows in a remote setting.
More about Remote Connectwise jobs
What cities are hiring for Remote Connectwise jobs? Cities with the most Remote Connectwise job openings:
What are the most commonly searched types of Connectwise jobs? The most popular types of Connectwise jobs are:
What states have the most Remote Connectwise jobs? States with the most job openings for Remote Connectwise jobs include:
What job categories do people searching Remote Connectwise jobs look for? The top searched job categories for Remote Connectwise jobs are:
Remote Connectwise jobs near you
Infographic showing various Remote Connectwise job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,562 per year, or $27.7 per hour.
MSP Service Desk & Support (Remote)

MSP Service Desk & Support (Remote)

Red Cup IT, Inc.

Los Angeles, CA • Remote

$20.50 - $27.75/hr

Full-time

Posted 25 days ago

Job description

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary point of contact for client IT issues, ensuring incidents and service requests are resolved efficiently, professionally, and in accordance with SLAs.

The ideal candidate is customer-focused, technically competent, and comfortable supporting multiple clients, systems, and priorities in a fast-paced MSP environment.

Client Support & Service Desk Operations

  • Serve as the first point of contact for client support requests via ticketing system, phone, and email
  • Troubleshoot and resolve Tier 1 and Tier 2 technical issues in a timely manner
  • Escalate complex issues to senior engineers or specialized teams when required
  • Document all troubleshooting steps, resolutions, and client communications in the PSA/ticketing system
  • Maintain high levels of customer satisfaction and professionalism

Technical Support

  • Support Windows and macOS workstations
  • Troubleshoot hardware, software, and peripheral issues
  • Manage user accounts, permissions, and security groups (Active Directory / Azure AD)
  • Provide Microsoft 365 support (Exchange, Teams, OneDrive, SharePoint)
  • Perform basic network troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Support RMM tools, endpoint security, and patching systems
  • Assist with onboarding/offboarding users and device provisioning

MSP Processes & Best Practices

  • Follow ITIL-aligned incident, problem, and change management processes
  • Meet or exceed SLA and response time requirements
  • Identify recurring issues and recommend improvements
  • Participate in knowledge base creation and maintenance
  • Follow security best practices and MSP standards

Required Skills & Qualifications

  • 3+ years of IT support experience (MSP experience strongly preferred)
  • Strong knowledge of Windows OS and basic networking concepts
  • Experience with Microsoft 365 administration
  • Familiarity with ticketing/PSA systems (e.g., ConnectWise, Autotask, HaloPSA, Zendesk)
  • Experience using RMM tools (e.g., NinjaOne, Datto, N-able, ConnectWise Automate)
  • Understanding of endpoint security tools and MFA concepts

Soft Skills

  • Excellent communication and customer service skills
  • Strong troubleshooting and analytical abilities
  • Ability to manage multiple tickets and priorities simultaneously
  • Comfortable working in a fast-paced, client-facing environment
  • Professional demeanor and positive attitude

Preferred Qualifications

  • MSP experience supporting multiple clients and environments
  • ITIL Foundation certification
  • CompTIA A+, Network+, or Microsoft certifications
  • Experience with Azure AD, Intune, or basic cloud administration
  • Familiarity with VoIP systems and SaaS applications

Performance Metrics

  • SLA compliance and response times
  • Ticket resolution quality and documentation
  • Client satisfaction scores
  • Adherence to MSP processes and security standards