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Desktop Support Analyst Jobs in California (NOW HIRING)

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals ...

Compunnel

Desktop Support Analyst

San Diego, CA · On-site

$24.75 - $33.25/hr

Desktop Analyst Number of needs: 1 Duration of Assignment: 6 months Work hours: 8:00 am to 4:30 pm Key Responsibilities Tier 1 Technical Support: Hands-on experience with ticket triage ...

StepStone Group

Desktop Support Analyst

La Jolla, CA · On-site

$54K - $60K/yr

Desktop Support provides centralized information and support management service to handle technology queries Key Responsibilities: * Act as an initial point of contact for technical support requests ...

360 IT Professionals

Desktop Support Analyst

Long Beach, CA · On-site

$24.50 - $32.75/hr

Desktop Suppot Analyst Description of duties: Excellent customer services, communication skills, Windows 10 support, Mac support. Android and iOS support, printer support, rollout and deployment ...

Satwic Inc

Desktop Support Analyst

Los Angeles, CA · On-site

$25 - $33.75/hr

Minimum of two years of professional experience in technical support. * Solid foundational knowledge of the software development lifecycle. * Possession of a valid Driver''''s License and up to date ...

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desktop support analyst in California is $26.54, according to ZipRecruiter salary data. Most workers in this role earn between $22.07 and $29.66 per hour, depending on experience, location, and employer.

What does a Desktop Support Analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a Desktop Support Analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

How much does a support analyst make in the US?

A Desktop Support Analyst in the US typically earns between $45,000 and $70,000 annually, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or Microsoft can earn higher salaries. The role often involves troubleshooting hardware and software issues in an office environment.

Is desktop support an IT job?

Yes, desktop support is an IT job that involves assisting users with computer hardware, software, and network issues. It typically requires knowledge of operating systems, troubleshooting skills, and familiarity with tools like remote support software. Certifications such as CompTIA A+ can enhance job prospects in this field.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is helpdesk a good entry-level IT job?

A helpdesk role, such as a Desktop Support Analyst, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often involves working with common tools like Windows, Active Directory, and ticketing systems, making it a valuable stepping stone for advancing in IT careers.

What are some common challenges faced by Desktop Support Analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the role of a desktop support analyst?

A desktop support analyst provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote support tools, and may hold certifications like CompTIA A+ to ensure technical proficiency.
What are the most commonly searched types of Desktop Support Analyst jobs in California? The most popular types of Desktop Support Analyst jobs in California are:
What are popular job titles related to Desktop Support Analyst jobs in California? For Desktop Support Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Desktop Support Analyst jobs in California look for? The top searched job categories for Desktop Support Analyst jobs in California are:
What cities in California are hiring for Desktop Support Analyst jobs? Cities in California with the most Desktop Support Analyst job openings:
Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in California as of July 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $55,204 per year, or $26.5 per hour.
Desktop Support Analyst

Desktop Support Analyst

EROS Technologies, Inc.

Sunnyvale, CA

$27.25 - $36.75/hr

Contractor

Posted 12 days ago

Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Job Title: - Desktop Support Analyst (513708)

Location: - Sunnyvale, CA (94085)

Duration: - 1 Year

Job Description: -

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.

Responsibilities (Other duties may be assigned)

Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment

Install and configure software

Set up and configure printers, scanners, and other peripherals

Maintain and troubleshoot audio visual equipment

Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint

Maintain inventory of all hardware and software resources and parts-

Maintain excellent communication with all end users and other members of the technology department

Work with outside vendors as needed

This person will be also doing user education

Execute other assigned tasks as delegated by the Manager of IT Support

Requirements:

Ability to clearly communicate technical concepts to non-technical people

Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures

Ability to multi-task in a fast-paced environment

2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)

Experience working with O365, SharePoint and Office 2013

Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)

Some knowledge of Active Directory concepts and administration

Someone who is comfortable working in front of executives

Experience working with laptops - will be supporting at least 700 laptops

Experience with Avaya or similar

Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

Social media

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