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Desktop Support Analyst Jobs in Houston, TX (NOW HIRING)

ARES Corporation

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role in supporting all team members by delivering timely, high‑quality troubleshooting for desktop hardware, software, and mobile devices. The role ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

CareOne

Desktop Support Analyst - CS

Houston, TX

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

CareOne

Desktop Support Analyst - CS

Houston, TX

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

Walter P Moore

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

This Desktop Support role is a new position with our Corporate IT team, where results will matter ... Proven analytical and problem solving skills * Highly self-motivated and directed * Experience ...

Walter P Moore

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Responsibilities This Desktop Support role is a new position with our Corporate IT team, where ... Proven analytical and problem solving skills * Highly self-motivated and directed * Experience ...

Walter P Moore

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Responsibilities This Desktop Support role is a new position with our Corporate IT team, where ... Proven analytical and problem solving skills * Highly self-motivated and directed * Experience ...

Apptad, Inc.

Desktop Support

Houston, TX · On-site

Desktop Support Houston TX * Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers * Use diagnostic tools to ...

New

360 IT Professionals

Desktop Client Sup Analyst I

Houston, TX · On-site

$22.25 - $29.75/hr

Desktop Support Analyst I am responsible for providing first level support to users of various desktop applications such as Microsoft. Ability to multi-task and support high level of trouble shooting ...

Artech Information System LLC

DESKTOP SUPPORT

Houston, TX

$19.25 - $24.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Deskside Support Representative Distributed Client Services Job ID: # S2LCDB Location: Houston, TX ...

Propetroservices

Desktop Support Technician

Houston, TX

$19.25 - $24.50/hr

Job Summary The Desktop Support Technician provides basic desktop support to all organizational ... Strong analytical and critical thinking skills, able to solve problems independently and ...

New

TEKsystems c/o Allegis Group

Desktop Support

Houston, TX · On-site

$22 - $25/hr

Description TEKsystems is seeking Desktop Deployment Technicians to support an expansion project. This individual will assist with the preparation, deployment, testing, and troubleshooting of end ...

TEKsystems

Desktop Support

Houston, TX

$22 - $25/hr

Description TEKsystems is seeking Desktop Deployment Technicians to support an expansion project. This individual will assist with the preparation, deployment, testing, and troubleshooting of end ...

TEKsystems

Desktop Support

Houston, TX · On-site

$22 - $25/hr

Description TEKsystems is seeking Desktop Deployment Technicians to support an expansion project. This individual will assist with the preparation, deployment, testing, and troubleshooting of end ...

Kforce Technology Staffing

Desktop Support

Houston, TX · On-site

Kforce has a client that is seeking a Desktop Support in Houston, TX. Roles and Responsibilities: Technical Support & Operations: Provide onsite and remote support for IT infrastructure and end-user ...

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Desktop Support Analyst information

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How much do desktop support analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for desktop support analyst in Houston, TX is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $25.87 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Houston, TX?

The most popular types of Desktop Support Analyst jobs in Houston, TX are:

What are popular job titles related to Desktop Support Analyst jobs in Houston, TX?

For Desktop Support Analyst jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Houston, TX look for?

The top searched job categories for Desktop Support Analyst jobs in Houston, TX are:

What cities near Houston, TX are hiring for Desktop Support Analyst jobs?

Cities near Houston, TX with the most Desktop Support Analyst job openings:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,181 per year, or $23.2 per hour.

Desktop Support Analyst

Houston, TX • On-site

ARES Corporation
See more jobs at ARES Corporationexternal

$22.25 - $29.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

The Desktop Support Analyst plays a critical role in supporting all team members by delivering timely, high‑quality troubleshooting for desktop hardware, software, and mobile devices. The role requires strong customer service, technical expertise, and responsiveness, ensuring users receive efficient, reliable operational support.

Responsibilities

  • Complete software installs, upgrades, and ad hoc project activities
  • Set up and support desktops, laptops, tablets, and printers
  • Monitor Helpdesk systems for inbound issues and respond promptly
  • Support urgent operational needs including video conferencing setups, loaner equipment distribution, software license coordination, and VIP support
  • Provide remote support to off‑site users and ensure seamless access
  • Log and document all issues within the Helpdesk system
  • Assess user issues quickly and professionally, taking the appropriate steps to resolve
  • Escalate or refer unresolved issues to higher‑tier support when appropriate
  • Investigate faults related to desktop applications and configurations, identifying and implementing effective solutions

Minimum Requirements

  • Excellent oral and written communication skills
  • Strong customer service and interpersonal skills
  • Ability to coordinate multiple tasks successfully
  • Working knowledge of Microsoft Office
  • Experience supporting Windows and macOS environments
  • Prior experience in customer support, help desk, or application support
  • Experience developing and following IT procedures and/or work instructions

 Preferred Qualifications

  • Experience performing desktop imaging, hardware diagnostics, or device deployment
  • Familiarity with Helpdesk or ticketing systems (e.g., Jira, ServiceNow)
  • Basic knowledge of software installation processes, user access troubleshooting, or mobile device support
  • Understanding of standard IT practices, workflows, or troubleshooting methodologies


Education and Relevant Experience

A BS/BA degree in an information technology field related field or equivalent experience in related field.

ARES Benefits:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • HSA/FSA Accounts
  • Life & Disability Insurance
  • Critical Illness & Accident Insurance
  • ESOP
  • 401(k) Plan
  • Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).

Our stated salary range represents a general guideline. However, ARES considers a number of factors when determining salary offers such as current market conditions, the scope and responsibilities of the position and the candidate's experience, education, and skills.

*Applications are going to be accepted on an ongoing basis until the position has been filled.

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