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Desktop Support Analyst Jobs in Dallas, TX (NOW HIRING)

Pyramid Consulting, Inc

Desktop Support Analyst

Irving, TX · On-site

$21.50 - $29/hr

Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting ...

Catalyst Corporate Fede

Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge. Essential functions include being responsible for direct support of a desktop environment which ...

clarkmhc

Desktop Support Analyst

Flower Mound, TX

$21.25 - $28.75/hr

The primary function of this position is for desktop/laptop support, support of computer peripherals, analysis, design assistance and implementation of LAN, WAN, telecommunications, and email.

clarkmhc

Desktop Support Analyst

Flower Mound, TX

$21.25 - $28.75/hr

The primary function of this position is for desktop/laptop support, support of computer peripherals, analysis, design assistance and implementation of LAN, WAN, telecommunications, and email.

Noblesoft Technologies

Desktop Support

Frisco, TX · On-site

$19 - $24/hr

Desktop Support Location: Frisco TX - Onsite Job details: Must possess a professional demeanor with strong customer service, consulting, and training skills. Experience troubleshooting and repairing ...

krg technology inc

Desktop Support

Plano, TX · On-site

We are looking for Desktop Support - Plano, TX . Kindly forward me your resume, Expected pay rate and contact details for further process. You can forward this opportunity to your friends or ...

krg technology inc

Desktop Support

Plano, TX · On-site

$19.50 - $24.75/hr

Desktop Support Duration : One Week Contract Location : Plano, TX Installation and configuration of new Windows systems, knowledge of TCP/IP networking, helped support desktops and servers.

Mondo

IT Support Analyst

Dallas, TX · Remote

Job Title: IT Support Analyst Location-Type: Onsite, Dallas, TX Start Date: ASAP Duration ... Minimum of 2 years of experience in an IT Support, Service Desk, or Desktop Support role, with a ...

Artech Information System LLC

desktop support

Richardson, TX · On-site

$18.50 - $23.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Deskside Support Representative Distributed Client Services Location: RICHARDSON,TX Duration: 12 ...

GDR Group

Desktop Support Technician

Plano, TX · On-site

$18 - $20/hr

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail ...

F2Onsite

Be Seen First

Desktop Support Technician - Part Time

Plano, TX · On-site

$20 - $25/hr

Desktop Support Technician - Part time - 20 hours per week Schedule: Monday through Friday, standard business hours Work Location: Onsite Start Date: August 2026 We are looking for a reliable and ...

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All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Dallas, TX

Desktop Support Analyst information

See Dallas, TX salary details

$10

$26

$39

How much do desktop support analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support analyst in Dallas, TX is $26.72, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $29.86 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is often considered a good entry-level IT position because it provides hands-on experience with hardware, software, and troubleshooting skills. It typically requires basic technical knowledge, customer service skills, and sometimes certifications like CompTIA A+, making it accessible for those starting in IT careers.

What are the most commonly searched types of Desktop Support Analyst jobs in Dallas, TX?

The most popular types of Desktop Support Analyst jobs in Dallas, TX are:

What are popular job titles related to Desktop Support Analyst jobs in Dallas, TX?

For Desktop Support Analyst jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Dallas, TX look for?

The top searched job categories for Desktop Support Analyst jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Desktop Support Analyst jobs?

Cities near Dallas, TX with the most Desktop Support Analyst job openings:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,570 per year, or $26.7 per hour.

Desktop Support Analyst

Pyramid Consulting, Inc

Irving, TX • On-site

$21.50 - $29/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:
Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting hardware and software issues, and resolving service tickets in a timely manner.
Responsibilities:
• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.
Qualifications:
Required:
• 3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking)
• 3-5 years of experience with Google Sheets
• Efficient time management skills to prioritize and track multiple tasks
• Associates degree in the IT field or equivalent work experience required
Preferred:
• Experience working in At Your Service
• Technical certifications such as Comptia A+, Comptia Net+ desired
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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